Driver Error which prevents the use of Resolve Studio 18.6

[JEMedia1]

I installed the latest driver --> 31.0.101.5522 Warning this prevents using Resolve !!! see attachment

[JeanetteC_Intel]

Hello JEMedia1,

Thank you for posting in Intel Communities.

You mentioned an attachment that I cannot see. Would you be able to re-send the attachment? Please also download and run our Intel® System Support Utility located at this link. After running it, you will be given an option to save the logs to a .txt file, please do so and attach the file on your reply. This will allow us to be more familiar with your system configuration and check for possible error as well.

I will wait for your reply.

Best regards,

Jeanette C.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello JEMedia1,

I am just looking for an update regarding the information we requested. Please let me know about this information so we can identify the next steps that needs to be taken to solve this issue.

I will wait for your reply.

Best regards,

Jeanette C.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello JEMedia1,

We have not received any response in the past few days. Since we have not received any reply to be more familiar with your system configuration and check for possible errors, we will proceed in closing this thread.

Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

Jeanette C.

Intel® Customer Support Technician