Driver & Support Assistant: repeated scan failures

[DLE]

After years of using this software successfully, I've had a week of scan failures. The feature has not worked at all.

My computer is a Lenovo ThinkPad P53 running Windows 11 Pro 22H2 (Build 22621.1555). I've tried the latest versions of Chrome and Edge, and still get the error. I wiped all the Chrome cookies and website data, and the Edge installation is clean. 

Thanks in advance for any insights.

[Carlos_L_Intel]

Hi @DLE

Thank you for posting on the Intel® communities. I'm sorry for the inconvenience this might have caused you.

Can you please try the following:

•  Uninstall the existing Intel® DSA tool in the system with the Uninstaller tool:https://downloadcenter.intel.com/download/28598/Intel-Driver-Support-Assistant-Uninstaller
• Download and install the latest IDSA version from here: https://downloadcenter.intel.com/download/28425
• Double-click "Intel® Driver & Support Assistant Installer.exe" to run the setup program.
• Read and agree to the license terms and conditions.
• Select "Install"
• Click the "Launch" button.

If the issue persists, help me with the following information:

• Please download and install the Intel®️ System Support Utility (Intel®️ SSU): https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View". Click on the menu where it says "Summary" to change to "Detailed View". Click on "Next", save the report and attach it to your response.

Best regards, 

Carlos L.  

Intel Customer Support Technician

[DLE]

Thank you, Carlos. Your suggestion worked.

I looked on the site for this info, but did not find it anywhere. Your advice needs to be accessible some place and come up in site searches. Without the uninstaller, there's no way to address this problem. 

[Carlos_L_Intel]

Hi @DLE, 

 Thank you for the update. I am glad it is back up and running for you after that. I couldn't agree with you more, that is why we created this article:

• https://www.intel.com/content/www/us/en/support/articles/000026895/software/software-applications.html

 It has some more information and the link to the uninstaller, and it is accessible to everyone. For now, do you have any other questions, or would you like me to close this thread? 

Best regards,  

Carlos L.  

Intel Customer Support Technician.

[DLE]

Yes, thanks, close it out.

Regarding the link, I searched repeatedly on the site for something like that link, looked in Support and elswhere, and used the keywords, but that article never came up.

As someone with a background in UX, the access to that link could be better classified, especially if it were included on the app page. Just a suggestion.

[Carlos_L_Intel]

Hi @DLE,

 Thank you for your comments. I completely understand. For now, we will proceed to close this thread. If you need any additional information, please submit a new question, as this thread will no longer be monitored. 

Best regards,  

Carlos L.  

Intel Customer Support Technician