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Marge_Br
Beginner
186 Views

Driver and WebGL

A recent Dell update has caused one of my Facebook games to be unable to use WebGL.  Since WebGL is working with my browser the next suggested fix was to update my graphics card driver.  Has anyone else had this issue?  What driver do I need for my Intel UHD Graphics 620?

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10 Replies
AlHill
Super User
175 Views

Update your browser.

Doc (not an Intel employee or contractor)

Marge_Br
Beginner
171 Views

The problem occurs with Google Chrome and Microsoft Edge.  I just downloaded Firefox and it fails the same way with it as well.  The game hangs and when I reload it displays the message 'We cannot run WebGL.  Please go to WebGL (a clickable link to https://get.webgl.org/), to check that you have proper drivers installed for your graphic card and get further instructions.'  When I click the link I see a spinning cube and the message 'You should see a spinning cube. If you do not, please visit the support site for your browser.'  I ran a report chrome://gpu which I can provide.  And I Enabled the Override Software Rendering List Flag in chrome:flags.  I don't know what else to try as none of this has worked.  Here is the information for the level of Chrome I am running   

Google Chrome is up to date
Version 88.0.4324.150 (Official Build) (64-bit)
 
Thank you for your response, I am open to any further suggestions.
AlHill
Super User
166 Views

So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

Doc (not an Intel employee or contractor)

Stefan3D
Honored Contributor II
158 Views

Marge_Br
Beginner
152 Views

Attached is the file from Intel System Support Utility

Maria_R_Intel
Moderator
72 Views

Hello Marge_Br,


Thank you for posting on the Intel* Community.


To better assist you, please provide us with the below information:


  • What is the specific game with the issue?
  • Can you please provide a screenshot?
  • Have you tested different driver versions? If so please provide details.
  • Just to confirm is WebGL enabled on the browsers?


Best regards, 

Maria R.  

Intel Customer Support Technician 



Maria_R_Intel
Moderator
46 Views

Hello Marge_Br,


Were you able to check the previous post?

 

Let me know if you need more assistance.

 

Best regards, 

Maria R.  

Intel Customer Support Technician 


Marge_Br
Beginner
34 Views

Sorry for the delay.  Here is the data.

Facebook Criminal Case, I have attached screen shot.

Intel UHD Graphics 620 Driver version 27.20.100.8935  dated 10/28/2020.

Device manager says this device is working properly. And update says the best driver is already installed.  Please advise what other driver to try.

 

Marge_Br
Beginner
31 Views

Additional information

Results of chrome://gpu/ command attached.

Relevant chrome://flags  command attached.

Maria_R_Intel
Moderator
16 Views

Hello Marge_Br,


Thank you for the information provided, we are currently checking on it. Please expect an update soon.


 

Best regards, 

Maria R.  

Intel Customer Support Technician