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CRocc1
Beginner
1,650 Views

Driver error on windows 10

Good day, I really need help with this issue.

I have a laptop Lenovo Yoga 300 with an Intel Graphic HD N3050 series.

So far had no problem until a few days ago the videos and games stop working fine.

So I uninstalled and installed the driver back again but it didn't let me and showed an error "The installer couldn't install one or two of the drivers".

After restart my laptop I noticed my Intel driver was gone and was replaced by default Microsoft one.

Then Icame to intel and used "Driver and support Assitant Tray" which said my driver was out dated and so I got the one the assistant recommended, but didn't work.

Again it showed an error "the system is not compatible" even though was the driver suggested by intel itself.

So right now, I have no idea how to fix it, the videos and games are pure pixels. I would really appreaciate any advice and help. Thanks in advance!

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5 Replies
idata
Community Manager
162 Views

Hello ctroco,

 

Thank you for joining this Community.

 

I understand that you are experiencing issues when updating the drivers for your system.

 

In order for me to assist you better, please provide me with the .txt file that the System Support Utility will generate. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

I hope this helps,

 

Regards,

 

Diego S.

 

CRocc1
Beginner
162 Views

Thanks! here is the attachment you asked for, hope it helps.

idata
Community Manager
162 Views

Hello ctroco

 

Thank you for your response.

 

Based on your report, we found out that the drivers for your Lenovo Yoga 300 OEM system are not up to date.

 

Here is the direct link for you to update your OEM Drivers, identified as VGA_20.19.15.4835 under display and Video Graphics:

 

https://pcsupport.lenovo.com/cr/en/products/laptops-and-netbooks/yoga-series/yoga-300-11ibr/80m1/dow... https://pcsupport.lenovo.com/cr/en/products/laptops-and-netbooks/yoga-series/yoga-300-11ibr/80m1/dow...

 

I hope to hear from you soon, please let us know the results.

 

Regards,

 

Diego S.

 

idata
Community Manager
162 Views

Hello ctroco,

 

We just wanted to double check if you still need further assistance.

 

Please do not hesitate on contacting us back.

 

Best Regards,

 

Diego S.

 

idata
Community Manager
162 Views

Hello ctroco,

 

 

We hope you are doing fine.

 

 

We would like to know if you still need assistance with the issue that you reported to us.

 

I am here to serve.

 

 

I hope to hear from you soon.

 

 

 

Regards,

 

Diego S.

 

Intel (R) Customer Support Technician

 

Under Contract to Intel (R) Corporation

 

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