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PJha1
Beginner
4,184 Views

intel UHD graphic 630 not working in 1803 window version. can you solve my problem

I am using intel UHD graphic 630 (i5- 8th[8300H CPU] generation) in Acer company laptop model name Predator PH315-51. currently i am using window 10 1803 version os. but when i try to update my graphic through Intel® Driver & Support Assistant it show error message" the driver begin installed is not validated for this computer" because of these I am getting green screen while playing video . I also ask Microsoft through virtual agent but they replay it is intel driver related issue so contact intel about this because they donot developed driver for 1803 version of window for uhd-@630 (i5- 8th[8300H CPU] generation).

when I disable the intel graphic my video is working correctly but when I enable intel graphic, again green screen appear in video.

please help me

Device Detail

Serial no:- NHQ3HSI0058160E0C93400

SNID:- 81605754534

Product Name:- Predator PH315-51

Brand:- Acer

processor i5-8300H CPU @2.30GHz

0 Kudos
10 Replies
idata
Community Manager
309 Views

Hello, praveen001. Thank you very much for sharing your issue with the Intel Communities Team. I will be more than glad to assist you.

 

 

In this case, there is an update for the drivers that was released for the RS4 Windows 10* (1803) update; the 6023 version. Please click https://downloadmirror.intel.com/27680/a08/win64_24.20.100.6025.zip here to download the drivers and in order to complete the installation, please use the steps provided in this link: https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html

 

 

 

Antony S.
PJha1
Beginner
309 Views

I try this methord as you mension in comment but nothing change. green screen is appearing while playing video in window. but I also try to install driver after uninstall it. then I got error message " this computer does not meet the minimum requirement FOR INSTALLING THE SOFTWARE" . what should I do now

MBiru
Beginner
309 Views

I had the same problem, try turning off hardware acceleration in your browser.

Worked for me in Chrome.

idata
Community Manager
309 Views

Hello, praveen001. Thank you very much for your reply.

 

 

Please try to install the drivers using the instructions provided on this YouTube* video: https://www.youtube.com/watch?v=S1KzoQDjMMY&t=87s https://www.youtube.com/watch?v=S1KzoQDjMMY&t=87s

 

 

 

Antony S.
idata
Community Manager
309 Views

Hello, praveen001.

 

 

I would like to double check if you were able to perform the troubleshooting steps that I attached to the post above and the results.

 

 

 

Antony S.
PJha1
Beginner
309 Views

yes it solve my problem of having green screen on media player while playing video.

but while playing game, when ever gpu move to greater than one 1% then My pc get blueScreen(irql not less or equal) error after that pc restart.

Basically i cannot utilize my laptop fully. so i contact acer about this . they told me driver is fine may be issue with driver software . so they roll-back to window 10(1709 version) from window(1803 version).

now it is working fine. i only know from my experience graphic problem arises in my laptop only in window 1803 version but in 1709 it working fine

Thankyou for your concern IntelCorporation intel_corp

mDijk
Beginner
309 Views

this dos not work i had the same isue

i have a auros z370 mainboard v1.0 with a intel cpu i7 8700k.

the orginal driver wil not recognize the gpu in the i7 8700k sulution is to go to https://sourceforge.net/projects/snappy-driver-installer/ Snappy Driver Installer download | SourceForge.net

he will find a driver and it wil install youre UHD630 driver!!!

there seems to be somthing wronge wit the intel vga driver.

idata
Community Manager
309 Views

Hello x_mtd_x

 

 

Thank you for joining the community.

 

 

I would like to share with you that we recommend using the Intel® DSA (https://downloadcenter.intel.com/product/128824/Intel-Driver-Support-Assistant-Intel-DSA- https://downloadcenter.intel.com/product/128824/Intel-Driver-Support-Assistant-Intel-DSA-) to Install Intel® drivers, on the case of third-party we recommend to use the manual installation of drivers (https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html).

 

 

Hope this help.

 

 

Regards,

 

Leonardo C.

 

idata
Community Manager
309 Views

Hello x_mtd_x

 

 

I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back.

 

 

Regards,

 

Leonardo C.

 

VRoka
Beginner
309 Views

Hello I am having same problem. I bought new MSI GV62 8RE laptop. It shows green screen while playing any video. When I researched about it. Its an issue with Intel UHD graphics 630. I also have windows core i7 8750H with current - 1802 version. What should I do? Please help!!! I turned off hardware acceleration in chrome and other browsers but that is solution only to online playbacks. When I use windows media player or VLC the problem is still there..

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