Driver update causes flickering screen on Asus Vivobook with intel Iris graphics card.

JWalders · ‎07-16-2022

I downloaded the updates this morning and one of them updated my video card drivers. I had this issue before but the last update you put up prior to this one solved the issue. Just an FYI, the screen flickering is back in the new driver. Game I am seeing the issue is Everquest 2.

Alberto_R_Intel · ‎07-19-2022

JWalders, Thank you for posting in the Intel® Communities Support.

In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

What is the specific model of the laptop?

Is this a new computer?

When did you purchase it?

Did you make any recent hardware/software changes, besides installing the update, that might cause this issue?

Is there any particular reason why you install the update?

Does the problem only happen with Everquest 2 or with all the games?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

Alberto_R_Intel · ‎07-25-2022

Hello JWalders, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

JWalders · ‎07-26-2022

Apologies. My email box gets a lot of spam so I didn't see your posts

# SSU Scan Information
Scan Info:
Version:"2.5.0.15"
Date:"07/26/2022"
Time:"00:00:23.1906773"

# Scanned Hardware
Computer:
BaseBoard Manufacturer:"ASUSTeK COMPUTER INC."
BIOS Mode:"UEFI"
BIOS Version/Date:"American Megatrends International, LLC. X712EA.304 , 07/28/2021 12:00 AM"
CD or DVD:"Not Available"
Embedded Controller Version:"255.255"
Platform Role:"Mobile"
Processor:"11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz , GenuineIntel"
Secure Boot State:"On"
SMBIOS Version:"3.3"
Sound Card:"Realtek High Definition Audio"
Sound Card:"Elgato Sound Capture"
Sound Card:"Intel® Smart Sound Technology for USB Audio"
Sound Card:"Intel® Smart Sound Technology for Bluetooth® Audio"
System Manufacturer:"ASUSTeK COMPUTER INC."
System Model:"VivoBook_ASUSLaptop X712EA_K712EA"
System SKU:"Not Available"
System Type:"x64-based PC"
- "Display"
Intel ® Graphics Driver Version:"Not Available"
- "Intel(R) Iris(R) Xe Graphics"
Adapter Compatibility:"Intel Corporation"
Adapter DAC Type:"Internal"
Adapter RAM:"1.00 GB"
Availability:"Running or Full Power"
Bits Per Pixel:"32"
- "Caption":"Intel(R) Iris(R) Xe Graphics"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Iris+Xe+Graphics"
CoInstallers:"oem205.inf,iTGLD_w10_DS,Internal,Intel(R) Iris(R) Xe Graphics Family"
Color Table Entries:"4294967296"
Dedicated Video Memory:"Not Available"
Driver:"igdkmdn64.sys"
Driver Date:"06/23/2021 08:00 PM"
Driver Path:"C:\WINDOWS\system32\DriverStore\FileRepository\iigd_dch.inf_amd64_ae56a37cf79a70a0\igdkmdn64.sys"
Driver Provider:"Intel Corporation"
Driver Version:"27.20.100.9749"
INF:"oem205.inf"
INF Section:"iTGLD_w10_DS"
Install Date:"Not Available"
Installed Drivers:"C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_ae56a37cf79a70a0\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_ae56a37cf79a70a0\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_ae56a37cf79a70a0\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_ae56a37cf79a70a0\igd12umd64.dll"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"Not Available"
Location:"PCI bus 0, device 2, function 0"
Manufacturer:"Intel Corporation"
Microsoft DirectX* Version:"DirectX 12"
Monochrome:"No"
Number of Colors:"4294967296"
Number of Video Pages:"Not Available"
PNP Device ID:"PCI\VEN_8086&DEV_9A49&SUBSYS_18221043&REV_01\3&11583659&0&10"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Refresh Rate - Current:"60 Hz"
Refresh Rate - Maximum:"75 Hz"
Refresh Rate - Minimum:"23 Hz"
Resolution:"1360 X 768"
Scan Mode:"Noninterlaced"
Service Name:"igfxn"
Status:"OK"
Video Architecture:"VGA"
Video Memory:"Unknown"
Video Processor:"Intel(R) Iris(R) Xe Graphics Family"
- "Memory"
Physical Memory (Available):"16.85 GB"
Physical Memory (Installed):"24 GB"
Physical Memory (Total):"23.69 GB"
- "BANK 0"
Capacity:"8 GB"
Channel:"Controller0-ChannelA"
Configured Clock Speed:"3200 MHz"
Configured Voltage:"1200 millivolts"
Data Width:"64 bits"
Form Factor:"SODIMM"
Interleave Position:"First position"
Manufacturer:"Samsung"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"M471A1G44AB0-CWE"
Serial Number:"00000000"
Status:"Not Available"
Type:"Synchronous"
- "BANK 0"
Capacity:"16 GB"
Channel:"Controller1-ChannelA-DIMM0"
Configured Clock Speed:"3200 MHz"
Configured Voltage:"1200 millivolts"
Data Width:"64 bits"
Form Factor:"SODIMM"
Interleave Position:"Second position"
Manufacturer:"Crucial Technology"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"CT16G4SFRA32A.M16FRS"
Serial Number:"E60D5298"
Status:"Not Available"
Type:"Synchronous"
- "Motherboard"
Availability:"Running or Full Power"
BIOS:"X712EA.304, _ASUS_ - 1072009"
Caption:"Motherboard"
Chipset:"Not Available"
Date:"07/27/2021 08:00 PM"
Install Date:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Manufacturer:"ASUSTeK COMPUTER INC."
Model:"Not Available"
Part Number:"Not Available"
PNP Device ID:"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Product:"X712EA"
Serial Number:"M727NBCV00EMM6MB"
Status:"OK"
Version:"1.0"
- "Networking"
Intel ® Network Connections Install Options:"Not Available"
Intel ® Network Connections Version:"Not Available"
Intel ® PROSet/Wireless Software Version:"Not Available"
- "Bluetooth Device (Personal Area Network)"
Availability:"Running or Full Power"
Caption:"Bluetooth Device (Personal Area Network)"
CoInstallers:"Not Available"
Default IP Gateway:"Not Available"
DHCP Enabled:"Yes"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"bthpan.sys"
Driver Date:"06/21/2006 12:00 AM"
Driver Path:"C:\WINDOWS\system32\drivers\bthpan.sys"
Driver Provider:"Microsoft"
Driver Version:"10.0.22000.653"
Index:"0003"
INF:"bthpan.inf"
INF Section:"BthPan.Install"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"Not Available"
IP Subnet:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"07/21/2022 10:27 AM"
Location:"Not Available"
MAC Address:"EC:63:D7:3A:8E:C7"
Manufacturer:"Microsoft"
Media Type:
Net Connection ID:"Bluetooth Network Connection"
NetCfgInstanceId:"{2400472B-F317-4A29-8C0C-AE6268CA06AD}"
Number of VLANs:"0"
PNP Device ID:"BTH\MS_BTHPAN\6&57DF080&0&2"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Bluetooth Device (Personal Area Network)"
Service Name:"BthPan"
Status:"Enabled"
Team Name:"Not in a team"
Temperature:
Type:"Ethernet 802.3"
- "Service Bindings"
Client for Microsoft Networks:
File and Printer Sharing for Microsoft Networks:
Internet Protocol Version 4 (TCP/IPv4):
Internet Protocol Version 6 (TCP/IPv6):
Link-Layer Topology Discovery Mapper I/O Driver:
Link-Layer Topology Discovery Responder:
Microsoft LLDP Protocol Driver:
- "Intel(R) Wi-Fi 6 AX201 160MHz"
Access Point:"e8:9f:80:0b:a6:13"
Authentication:"WPA2-Personal"
Availability:"Running or Full Power"
- "Caption":"Intel(R) Wi-Fi 6 AX201 160MHz"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Wi+Fi+6+AX201+160MHz"
Channel:"36"
Cipher:"CCMP"
CoInstallers:"Not Available"
Connection Mode:"Auto Connect"
Default IP Gateway:"192.168.10.1;fe80::ea9f:80ff:fe0b:a610"
DHCP Enabled:"Yes"
DHCP Lease Expires:"07/26/2022 10:36 PM"
DHCP Lease Obtained:"07/25/2022 10:36 PM"
DHCP Server:"192.168.10.1"
Driver:"Netwtw10.sys"
Driver Date:"05/24/2022 12:00 AM"
Driver Path:"C:\WINDOWS\system32\drivers\Netwtw10.sys"
Driver Provider:"Intel"
Driver Version:"22.150.0.3"
Index:"0001"
INF:"oem165.inf"
INF Section:"Install_GEN_QSR_HrP2_201_AX_2x2_WinT_non_6e"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"192.168.10.143;fe80::3486:adc7:6d80:f6a9;fda6:d27a:28f2:0:4959:b21e:74d8:24d1;2603:9001:3403:6f0:4959:b21e:74d8:24d1;fda6:d27a:28f2:0:3486:adc7:6d80:f6a9;2603:9001:3403:6f0:3486:adc7:6d80:f6a9"
IP Subnet:"255.255.255.0;64;128;128;64;64"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"07/21/2022 10:27 AM"
Location:"PCI bus 0, device 20, function 3"
MAC Address:"EC:63:D7:3A:8E:C3"
Manufacturer:"Intel Corporation"
Media Type:
Net Connection ID:"Wi-Fi"
NetCfgInstanceId:"{E2B0AC1E-0CDC-49FA-ADFE-C94CBA49946F}"
Network Name:"Scotts Room 5G"
Network Type:"Infrastructure"
Number of VLANs:"0"
PNP Device ID:"PCI\VEN_8086&DEV_A0F0&SUBSYS_00748086&REV_20\3&11583659&0&A3"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Active: Yes, EnableWakeOnMagicPacketOnly: No"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Intel(R) Wi-Fi 6 AX201 160MHz"
Profile:"Scotts Room 5G"
Radio Type:"802.11ac"
Receive Rate:"866.7 Mbps"
Service Name:"Netwtw10"
Signal Strength:"99%"
State:"connected"
Status:"Enabled"
Team Name:"Not in a team"
Temperature:
Transmit Rate:"866.7 Mbps"
Type:"Ethernet 802.3"
- "Service Bindings"
Client for Microsoft Networks:
File and Printer Sharing for Microsoft Networks:
Internet Protocol Version 4 (TCP/IPv4):
Internet Protocol Version 6 (TCP/IPv6):
Link-Layer Topology Discovery Mapper I/O Driver:
Link-Layer Topology Discovery Responder:
Microsoft LLDP Protocol Driver:
QoS Packet Scheduler:
- "Settings"
*DeviceSleepOnDisconnect:Sleep on WoWLAN Disconnect:"Disabled (0)"
*PacketCoalescing:Packet Coalescing:"Enabled (1)"
*PMARPOffload:ARP offload for WoWLAN:"Enabled (1)"
*PMNSOffload:NS offload for WoWLAN:"Enabled (1)"
*PMWiFiRekeyOffload:GTK rekeying for WoWLAN:"Enabled (1)"
*WakeOnMagicPacket:Wake on Magic Packet:"Enabled (1)"
*WakeOnPattern:Wake on Pattern Match:"Enabled (1)"
ChannelWidth24:Channel Width for 2.4GHz:"Auto (1)"
ChannelWidth52:Channel Width for 5GHz:"Auto (1)"
CtsToItself:Mixed Mode Protection:"RTS/CTS Enabled (0)"
FatChannelIntolerant:Fat Channel Intolerant:"Disabled (0)"
IbssTxPower:Transmit Power:"5. Highest (100)"
IEEE11nMode:802.11n/ac/ax Wireless Mode:"4. 802.11ax (3)"
MIMOPowerSaveMode:MIMO Power Save Mode:"Auto SMPS (0)"
RoamAggressiveness:Roaming Aggressiveness:"3. Medium (2)"
RoamingPreferredBandType:Preferred Band:"1. No Preference (0)"
ThroughputBoosterEnabled:Throughput Booster:"Disabled (0)"
uAPSDSupport:U-APSD support:"Disabled (0)"
WirelessMode:802.11a/b/g Wireless Mode:"6. Dual Band 802.11a/b/g (34)"
- "Operating System"
.Net Framework Version:"2.0,3.0,3.5,4.0,4.8"
Boot Device:"\Device\HarddiskVolume1"
Locale:"United States"
OS Manufacturer:"Microsoft Corporation"
OS Name:"Microsoft Windows 11 Home"
Other OS Description:"Not Available"
Page File:"C:\pagefile.sys"
Page File Space:"3.50 GB"
Physical Memory (Available):"16.87 GB"
Physical Memory (Installed):"24 GB"
Physical Memory (Total):"23.69 GB"
System Directory:"C:\WINDOWS\system32"
Version:"10.0.22000 Build 22000"
Virtual Memory (Available):"19.50 GB"
Virtual Memory (Total):"27.19 GB"
Windows Directory:"C:\WINDOWS"
- "Installed Updates"
KB2151757:"Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 [11/3/2021]"
KB2151757:"Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 [11/3/2021]"
KB2467173:"Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 [11/3/2021]"
KB2467173:"Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 [11/3/2021]"
KB2468871:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2468871:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Extended [Not Available]"
KB5004567:"Update [11/3/2021]"
KB5008295:"Update [11/6/2021]"
KB5013889:"Update [6/17/2022]"
KB5015814:"Security Update [7/13/2022]"
KB5016353:"Security Update [7/13/2022]"
KB982573:"Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 [11/3/2021]"
KB982573:"Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 [11/3/2021]"
SP1:"Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 [Not Available]"
SP1:"Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 [Not Available]"
- "Processor"
- "11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz"
Architecture:"x64"
ATPO:"Not Available"
Availability:"Running or Full Power"
Caption:"Intel64 Family 6 Model 140 Stepping 1"
- "Chipset Name":"11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=11th+Gen++Core+i5+1135G7+"
CPU Speed:"2.42 GHz"
Current Voltage:"7. volts"
Driver:"Not Available"
Driver Date:"04/21/2009 12:00 AM"
Driver Path:"C:\WINDOWS\system32\drivers\intelppm.sys"
Driver Provider:"Microsoft"
Driver Version:"10.0.22000.778"
Ext. Family:"Not Available"
Family:"Not Available"
FPO:"Not Available"
INF:"cpu.inf"
INF Section:"IntelPPM_Inst.NT"
Install Date:"Not Available"
Last Error Code:"Not Available"
Level 1 Cache:"4 x 192 KB"
Level 2 Cache:"4 x 5120 KB"
Level 3 Cache:"8 MB"
Load:"5%"
Manufacturer:"GenuineIntel"
Model:"140"
Name:"11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz"
Number of Cores:"4"
Number of Cores Enabled:"4"
Number of Logical Processors:"8"
Part Number:"To Be Filled By O.E.M."
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Processor ID:"BFEBFBFF000806C1"
Revision:"Not Available"
Serial Number:"To Be Filled By O.E.M."
Service Name:"intelppm"
Status:"OK"
Stepping:"1"
Version:"Not Available"
- "Storage"
- "NVMe SAMSUNG MZVLQ512HALU-00000"
Capablities:"Random Access, Supports Writing"
Caption:"NVMe SAMSUNG MZVLQ512HALU-00000"
Cylinder - Total:"62260"
Description:"Disk drive"
Driver:"Not Available"
Driver Date:"06/21/2006 12:00 AM"
Driver Version:"10.0.22000.1"
Error Code:"Device is working properly"
Firmware Revision:"FXV7101Q"
Heads - Total:"255"
Index:"0"
INF:"disk.inf"
Install Date:"Not Available"
Interface Type:"SCSI"
Manufacturer:"(Standard disk drives)"
Model:"NVMe SAMSUNG MZVLQ512HALU-00000"
Name:"\\.\PHYSICALDRIVE0"
Partitions:"4"
Physical Sector Size:"512"
PNP Device ID:"SCSI\DISK&VEN_NVME&PROD_SAMSUNG_MZVLQ512\4&4E4E240&0&030000"
Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
SCSI Bus:"3"
SCSI LUN:"0"
SCSI Port:"0"
Sectors - Per Track:"63"
Sectors - Total:"1000206900"
Serial Number:"0025_38A3_1140_D676."
Size:"476.94 GB"
Size – Available:"198.55 GB"
SMART Attributes:"Self-Test: 0 minutes, OK, Short Self-Test: 0 minutes, OK"
Status:"OK"
Tracks - Per Cylinder:"255"
Tracks - Total:"15876300"
- "C:"
Availability:"Not Available"
Caption:"C:"
Compression Method:"Not Compressed"
Description:"Local Fixed Disk"
File System:"NTFS"
Name:"OS"
Serial Number:"40B930FC"
Size:"475.50 GB"
Size – Available:"198.55 GB"
Status:"Not Available"
Volume Dirty:"No"
- "SMART"
0x05 Reallocated Sector Count:0:"0"
0x09 Power-On Hours:5550:"0"
0x0C Power Cycle Count:28:"0"
0xAE Power-off Retract Count:9:"0"
0xBB Uncorrectable Error Count:0:"0"
0xBE Temperature - Current:40° C:"0"
0xBE Temperature - Highest:Not Available:"0"
0xBE Temperature - Lowest:Not Available:"18"
0xE8 Available Reserved Space:0:"10"
0xF1 Total LBAs Written:13086219:"0"
0xF2 Total LBAs Read:8154597:"0"
...#SSU#...

Alberto_R_Intel · ‎07-29-2022

Hello JWalders, No problem at all, thank you very much for sharing the SSU report.

Accroding to the information shown in the SSU document, the graphics driver currently installed on your computer is 27.20.100.9749.

It is important to mention that we always recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform.

I looked on ASUS website and I was not able to find the exact model of your laptop, VivoBook_ASUSLaptop X712EA_K712EA. Still, I found a similar one, and actually, the latest graphics driver version they have available is V27.20.100.8681. Please try a clean installation of that driver following the instructions in the links below:

https://www.asus.com/Laptops/For-Home/Vivobook/Vivobook-17-X712/HelpDesk_Download/?model2Name=ASUS-Vivobook-17-X712FA

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

If the problem with the flickering screen remains, even though the Intel® graphics drivers are generic, for testing purposes, you can try a clean installation this time of our latest driver version 30.0.101.1994. Is this the driver version you are referring to as the one that fixed the issue before?

https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html?

We also recommend to get in contact directly with ASUS support to check that the latest BIOS version is currently installed on your machine or, if necessary, to gather the instructions on how to update it:

https://www.asus.com/support/

Once you get the chance, please let us know the results.

Regards,

Albert R.

Intel Customer Support Technician

JWalders · ‎07-30-2022

When the screen flickering started, directly after the reboot from the installation of the new driver, I chose to use the driver callback feature to reinstall the older driver that did not have the flicker problem. I will keep an eye out for the next driver update and check it out to see if the flicker problem returns. I'm keeping the out of date driver in the mean time. Thanks for your reply and investigation.

Alberto_R_Intel · ‎08-01-2022

JWalders, You are very welcome, thank you very much for letting us know those updates.

Sure, we completely respect and understand your decision to keep working with an older graphics driver in the meantime. Based on your system configuration, if you haven't, you can also try to install Intel® graphics driver version 30.0.101.3222/30.0.101.2111.

https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html

You can additionally get in contact with ASUS Support as well to check if they are going to release a new driver, customized by them, for your system and also to verify if there is currently a specific graphics driver they recommend for you to install:

https://www.asus.com/support/

Any other inquiries, do not hesitate to contact us again.

Regards,

Albert R.

Intel Customer Support Technician