We have mix of Surface devices and Dell OptiPlex systems all running intel Coffee Lake processors. We have internal Windows Error reporting database that allows us to view faulting applications on our PCs.
In just over 90 days GfxDownloadWrapper has crashed over 15000 times ! The crash seems to occur then the GfxdownloadWrapper attempts to download game titles from : "https://gameplayapi.intel.com/api/games/getgsgames2/%CPUCODE%/?AGS" and fails to write the file in the local user profile in C:\Users\%UserProfile%\AppData\Local\Intel\Games\Temp\%cpucode%.json" the json file contains game title info ie : [{"TitleId":25,"Name":"Left 4 Dead 2","Version":3,"AGSTitleVariation":"Left 4 Dead 2","Executables":null,"Status":0,"LastUpdatedOn":"2019-12-05T16:34:05.1",
This is nice for a home PC, but in a controlled enterprise environment user don't install games. We need a way to disable the gfxdownloadWrapper. a brute force approach would be to re-name the .exe so it does not exist. Intel what the proper way to disable this ?
Link Copied
The Crash data from Windows Error Reporting. We built our own in-house system, 4 time a day we parse all of the Windows Application log events of type and save it a to SQL database from where we can run reports to see whats crashing in our environment.
Crash course for you. these powershell cmd create a custom object regarding crash data from a given PC. We are doing this a larger scale, storing the results in SQL database.
$EventLog = Get-WinEvent -cn $CmpName -EA silentlycontinue -MaxEvents 5000 -FilterHashtable @{LogName="Application";ID=1000| ?{$_.message -match "Exception*"}
if ($EventLog) {
ForEach( $Record in $EventLog ) {
[array]$Script:objectFaultEvents += New-Object -TypeName PSObject -Property ([ordered]@{
'Computer name' = $Record.MachineName;
'Application Name' = $Record.properties.Value[0];
'Version of application' = $Record.properties.Value[1];
'Record Time Created' = $Record.TimeCreated;
'Exception' = $Record.properties.Value[6];
'Offset' = $Record.properties.Value[7];
'Faulting Module' = $Record.properties.Value[3];
'Faulting Module Version' = $Record.properties.Value[4];
'Machine Model' = $MachineModel.Name;
})
}
Here is one year worth of gfxdownloadwrapper.exe crashes ( faults ) the section in Red are the ones occurring on Surface devices. The versions in blue where occurring on my own computer where I test out new versions.
here is another view of the same data :
CPU info , both the Surfaces have the same cpu.
Surface Laptop 2
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 142 Stepping 10 GenuineIntel ~1910 Mhz (aka i7-8650U)
System Model: Surface Pro 6
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 142 Stepping 10 GenuineIntel ~1910 Mhz (aka i7-8650U)
We also have hundred of Windows Error Reporting crash dumps of the problem, which contain the procoess memory dump at time of crash. But I know your programmer have figured out the cause of the crash as your never version no longer crashes so don't waste you time on the crashing aspect of this problem.
The gfxdownloadwrapper .exe file can not be disabled
Although this seems the final answer, I've just noticed GFXDownloadWrapper.exe running on my system and, by looking into available settings, apparently it can be disabled:
1. Open Intel Graphics Command Center
2. In the left pane, select Preferences
3. In the right pane, turn off Promotions (optional, must be done before the next step)
4. In the right pane, turn off Show Games (which also hides Promotions setting)
The setting description matches this thread's goal (corporate environment) and is also expected to avoid execution of GFXDownloadWrapper.exe (although I haven't confirmed yet).
My details:
- Intel UHD Graphics 630 (Graphics Driver 27.20.100.8280)
- Windows 10 Enterprise (Version 1809)
