連結已複製
Hello Sakib
Thank you for posting on the Intel Communities.
I would like to have a better understanding of the situation so we can assist with this issue, could you please share a screenshot of exactly what you see on screen when this issue occurs?
As a first approach, you can also try uninstalling the driver with Display Driver Uninstaller and while in safe mode try updating to the latest driver 31.0.101.4699 this will take care of any conflicting software in case there is a correlation with the issue.
Best Regards,
Hugo O.
Intel Customer Support Technician.
Hello Sakib
I wanted to check if you are still experiencing this problem, we recommended using Display Driver Uninstaller for the installation of the latest driver, Were you able to install it? If the issue still happens share with us the screenshot of exactly what you see on the screen so we can further assist.
Best Regards,
Hugo O.
Intel Customer Support Technician.
Hello Sakib
We hope the troubleshooting step to reinstall the driver using Display Driver Uninstaller to uninstall previous instances resulted in the resolution of this problem. Since we have not received any response at the moment, we will be closing this thread. Feel free to contact us back by opening a new question if you need further assistance.
Best Regards,
Hugo O.
Intel Customer Support Technician.
