Driver won't find updates - connection timeout

[MarlonSky]

Hi @ll,

I recently updated the drivers for the following setup:

Acer Predator BiFrost with Intel ARC A770

Current Drivers: WHQL 31.0.101.5085

Drivers Date (I specify the format explicitely as DD MMMM YYYY): 02 January 2024

Version of Arc Control Center (is this the correct englisch name? I mean the software stuff): 1.74.5391.3

The problem is (translation is self-made):

"Driver

Timeout whilst looking for updates. The Intel Driver and Support Assistant may be offline or is having problems finding the newest/latest driver. It will check again in a few minutes."

I remember someone having this problem as well, but with a way earlier driver version (it was like 4xxx). I don't want to always DDU my drivers and reinstall them like on a 2005's computer. So my question would be: is there a permanent solution and when will it come? I would really appreciate it.

Many thanks in advance for any helping hand. I wish you a wonderful morning, day, noon or night, whereever you are.

[ACarmona_Intel · Accepted solution]

Hello MarlonSky,

We greatly appreciate your posts in our Intel communities.

We understand that you are having issues with your intel arc control.

In order for me to isolate the issue and provide the best solution, kindly provide the following information:

• Why do you want to update your graphics drivers? Are you having any issues with your system?
• Please try the manual update when updating the drivers.
  • How to Install an Intel® Graphics Driver in Windows® 10 and Windows 11* (Installation Method 2)
    • https://www.intel.com/content/www/us/en/support/articles/000005629/graphics/processor-graphics.html

If the issue still persists after updating the drivers using the manual update method, please provide us with your SSU, as it would really help us if we could get more information about your system.

Kindly do the following: 

1. Download the Intel® System Support Utility and save the application to your system. 

https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html 

2. Open the application, tick Everything, and click Scan to see system and device information. The Intel® System Support Utility defaults to the Summary View on the output screen following the scan. Click the menu where it says summary to change to Detailed View. 

3. To save your scan, click Next and click Save. You can save the file to any accessible location on your computer. 

4. Attach the text file here.

We will wait for your response.

Thank you, and have a great day ahead.

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello MarlonSky,

We are checking in with you on the driver issue we are having in case you have any additional queries or require further explanation. Please know that we would be happy to assist you if you have any.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello MarlonSky, 

We are checking in with you on the driver issue that we have, as we have not heard any response from you. 

Thank you, and have a great day! 

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello MarlonSky,

We have not heard back from you, so we will close this enquiry now. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Thank you, and have a great day ahead.

Best regards,

Carmona A.

Intel Customer Support Technician

[LeonK]

Dear Carmona, i have the same issue. Started 2 or 3 updates ago.
I suspect it's a firewall issue but the Intel update program doesn't activate the usual firewall message.

The file you asked for is attached.

Note: i don't use the onboard graphics card at the moment, i use a seperate GPU card, but that's not the problem.

Manual update works normal, only searching for the update ends up in a time out.

Kind regards,
Leon Koning
Netherlands