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a770 card can't display volume/vdb in houdini

noti
Beginner
6,914 Views

This problem occurs after updating a certain version (probably 101.4146) of the graphics card driver.

My gpu : Intel® Arc™ A770 Graphics.

 

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Ernesto_C_Intel1
Moderator
2,705 Views

Hello noti,


Intel has recently released a fix to this issue with the latest graphics driver version: 

31.0.101.5522 WHQL Certified (Latest)

https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html


Kindly confirm if the issue still persists after installing the latest graphics driver? 



Regards,  


Ernesto C. 

Intel Customer Support Engineer



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26 Replies
Andres_Intel
Employee
5,365 Views

Hello noti,

  

 

Thank you for posting on the Intel®️ communities. Since you are having issues displaying the volume/vdb in Houdini with your Intel® Arc™ A770 Graphics (16GB). For better comprehension of the circumstances, respond to the following inquiries:


  


Regards,  

 

Andres P. 

Intel Customer Support Technician 


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noti
Beginner
5,343 Views

Related files have been uploaded

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Andres_Intel
Employee
5,309 Views

Hello noti,

 

 

Thank you for the information provided.


I have checked on the Intel® SSU that your system is up to date, just to confirm if the driver was properly installed, please answer the question below:



Let me know the results.

 

  

Regards,  

 

Andres P. 

Intel Customer Support Technician 


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noti
Beginner
5,274 Views
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Andres_Intel
Employee
5,265 Views

Hello noti,

 

 

Thank you for completing the recommended steps.


I will start with an investigation to provide you with the next steps as soon as possible.



Regards,  

 

Andres P. 

Intel Customer Support Technician 



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Andres_Intel
Employee
5,261 Views

Hello noti,

 

 

Thank you for your time.


We would like to try to replicate the issue and to do it as accurately as possible, can you provide us with your project file shown in the previous video to follow the steps properly?


  

Regards,  

 

Andres P. 

Intel Customer Support Technician 


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noti
Beginner
5,188 Views

It's just a very simple file

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Andres_Intel
Employee
5,161 Views

Hello noti,

 

 

Thank you for providing us with the file.

 

I will start with an investigation and as soon as I have the results I will let you know. 

 

  

Regards,  

 

Andres P. 

Intel Customer Support Technician

 

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Andres_Intel
Employee
4,949 Views

Hello noti,

 

 

Thank you for your patience.


We still working on the investigation and we hope to have the results soon as soon as I have them I will let you know.

 

  

Regards,  

 

Andres P. 

Intel Customer Support Technician 


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Andres_Intel
Employee
4,850 Views

Hello noti,

 

 

Thank you for your time.


We have been working on the issue reproduction and we hope to have the results soon as soon as I have them I will let you know.

 

  

Regards,  

 

Andres P. 

Intel Customer Support Technician 


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noti
Beginner
4,754 Views
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Andres_Intel
Employee
4,745 Views

Hello noti,

 

 

Thank you for your response.


I want to let you know that we are working really hard to try to replicate this issue as soon as possible, as soon as I have the results I will let you know.

 

  

Regards,  

 

Andres P. 

Intel Customer Support Technician 


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Andres_Intel
Employee
4,697 Views

Hello noti,

 

 

Thank you for all your time.


We have been working on the issue reproduction. The sample file the you shared is not working and does not open. We will need another file that works or perhaps the you can share a video on how to reproduce the issue from the beginning without the need of a sample file.

 

  

Regards,  

 

Andres P. 

Intel Customer Support Technician 


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noti
Beginner
4,643 Views

i've uploaded a video:

community.intel.com/t5/Graphics/a770-card-can-t-display-volume-vdb-in-houdini/m-p/1560586#M126998

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Andres_Intel
Employee
4,628 Views

Hello noti,

 


Actually I have seen the video you have shared, but the sample file you provided us did not work, so in order to continue with the reproduction, can you provide us another sample file or with a video including the steps on how to create the pig?

 

  

Regards,  

 

Andres P. 

Intel Customer Support Technician 


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noti
Beginner
4,617 Views

fine, it's same with a box

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Andres_Intel
Employee
4,602 Views

Hello noti,

 

 

Thank you for sharing the video with the step by step instructions.


Now, I will continue with the issue replication, and as soon as I have the results I will let you know. 

 

  

Regards,  

 

Andres P. 

Intel Customer Support Technician 


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Andres_Intel
Employee
4,482 Views

Hello noti,

 

 

Thank you for all your time and patience.


I know you have shared some videos in order for us to reproduce the issue, we are interested in addressing this issue, however, it would help us if we could get a detailed example of how to reproduce the issue. Perhaps a project we can import and quickly see the issue.


I ran the repro steps on both RTX 4060 and A770 LE and could not observe any difference. See video: https://youtube.com/shorts/rxviEb0Jdt8?feature=share.

 

  

Regards,  

 

Andres P. 

Intel Customer Support Technician 


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noti
Beginner
4,474 Views

try to display and check the middle node's output

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Andres_Intel
Employee
4,341 Views

Hello noti,

 

 

Thank you for the recommendation, that will help us a lot.


Remember to provide us with a detailed example of how to reproduce the issue and also a project we can import and quickly see the issue. This will help us to make sure we are following the steps properly.

 

  

Regards,  

 

Andres P. 

Intel Customer Support Technician 


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