This problem occurs after updating a certain version (probably 101.4146) of the graphics card driver.
My gpu : Intel® Arc™ A770 Graphics.
Hello noti,
Intel has recently released a fix to this issue with the latest graphics driver version:
31.0.101.5522 WHQL Certified (Latest)
https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html
Kindly confirm if the issue still persists after installing the latest graphics driver?
Regards,
Ernesto C.
Intel Customer Support Engineer
链接已复制
Hello noti,
Thank you for posting on the Intel®️ communities. Since you are having issues displaying the volume/vdb in Houdini with your Intel® Arc™ A770 Graphics (16GB). For better comprehension of the circumstances, respond to the following inquiries:
- Is the graphics card an Intel Branded Card or is it for another brand?
- Take a video showing the issue and settings of the software, in case we need to replicate the issue.
- To know your hardware and software environment, run and attach the report for the following tool Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.
Regards,
Andres P.
Intel Customer Support Technician
Hello noti,
Thank you for the information provided.
I have checked on the Intel® SSU that your system is up to date, just to confirm if the driver was properly installed, please answer the question below:
- Did you use the Display Driver Uninstaller (DDU) before installing the driver 31.0.101.5084? Otherwise, follow the article How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver and then install the driver 31.0.101.5084.
Let me know the results.
Regards,
Andres P.
Intel Customer Support Technician
Hello noti,
Thank you for completing the recommended steps.
I will start with an investigation to provide you with the next steps as soon as possible.
Regards,
Andres P.
Intel Customer Support Technician
Hello noti,
Thank you for your time.
We would like to try to replicate the issue and to do it as accurately as possible, can you provide us with your project file shown in the previous video to follow the steps properly?
Regards,
Andres P.
Intel Customer Support Technician
Hello noti,
Thank you for providing us with the file.
I will start with an investigation and as soon as I have the results I will let you know.
Regards,
Andres P.
Intel Customer Support Technician
Hello noti,
Thank you for your patience.
We still working on the investigation and we hope to have the results soon as soon as I have them I will let you know.
Regards,
Andres P.
Intel Customer Support Technician
Hello noti,
Thank you for your time.
We have been working on the issue reproduction and we hope to have the results soon as soon as I have them I will let you know.
Regards,
Andres P.
Intel Customer Support Technician
Hello noti,
Thank you for your response.
I want to let you know that we are working really hard to try to replicate this issue as soon as possible, as soon as I have the results I will let you know.
Regards,
Andres P.
Intel Customer Support Technician
Hello noti,
Thank you for all your time.
We have been working on the issue reproduction. The sample file the you shared is not working and does not open. We will need another file that works or perhaps the you can share a video on how to reproduce the issue from the beginning without the need of a sample file.
Regards,
Andres P.
Intel Customer Support Technician
i've uploaded a video:
community.intel.com/t5/Graphics/a770-card-can-t-display-volume-vdb-in-houdini/m-p/1560586#M126998
Hello noti,
Actually I have seen the video you have shared, but the sample file you provided us did not work, so in order to continue with the reproduction, can you provide us another sample file or with a video including the steps on how to create the pig?
Regards,
Andres P.
Intel Customer Support Technician
Hello noti,
Thank you for sharing the video with the step by step instructions.
Now, I will continue with the issue replication, and as soon as I have the results I will let you know.
Regards,
Andres P.
Intel Customer Support Technician
Hello noti,
Thank you for all your time and patience.
I know you have shared some videos in order for us to reproduce the issue, we are interested in addressing this issue, however, it would help us if we could get a detailed example of how to reproduce the issue. Perhaps a project we can import and quickly see the issue.
I ran the repro steps on both RTX 4060 and A770 LE and could not observe any difference. See video: https://youtube.com/shorts/rxviEb0Jdt8?feature=share.
Regards,
Andres P.
Intel Customer Support Technician
Hello noti,
Thank you for the recommendation, that will help us a lot.
Remember to provide us with a detailed example of how to reproduce the issue and also a project we can import and quickly see the issue. This will help us to make sure we are following the steps properly.
Regards,
Andres P.
Intel Customer Support Technician
