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SStr
Beginner
1,565 Views

Dual Graphics cards problem

Since Adobe couldn't help me, I thought I'd see if somebody here could.

I'm working in Photoshop CC, and apparently, that program has trouble with dual graphics cards. My Asus Zenbook 13 (i7, Win 10, 16GB RAM, Intel UHD 620 & Nvidia Geforce 150MX) is completely new. When I run photoshop, the screen flickers as soon as I touch my workspace. I've configured it to use the high-end card, and performance-wise, it does, but that screen flickering is still present. Adobe's FAQ presents no viable solution. https://helpx.adobe.com/in/photoshop/kb/troubleshoot-gpu-graphics-card.html Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

Unfortunately, disabling the internal graphics card is obviously not an option.

Any ideas are appreciated.

0 Kudos
8 Replies
AlHill
Super User
209 Views

For issues with the asus bios in disabling any of the graphics, contact asus.

Also, make certain you are using both the Intel and Nvidia drivers from asus.

Doc

杰霍
Novice
209 Views

I have the same issue on my lenove laptop, it's very annoying. My lenove is i5-7300HQ HD630 + Nvidia 1050ti.

AlHill
Super User
209 Views

You should use both drivers from Lenovo.

Doc

杰霍
Novice
209 Views

Neither i use lenove's latest Graphic's Drives or use intel and nvidia's latest drivers the screen still filckering.

It's the same issue like these two posts.

https://forums.adobe.com/thread/2447785 Brightness Flickering in Photoshop CC 2018 | Adobe Community

https://forums.geforce.com/default/topic/1042260/geforce-drivers/photoshop-brightness-flickering/?of... 5832970 https://forums.geforce.com/default/topic/1042260/geforce-drivers/photoshop-brightness-flickering/?of... 5832970

杰霍
Novice
209 Views

I even reinstall my Windows10 today. but it doesn't work eitheir.

idata
Community Manager
209 Views

 

Hello TigerIIV,

 

Thank you for your response and for contacting us.

 

We just wanted to double check if you still need further assistance , and if you were able to contact your OEM for the issue replication as recommended by All Hill.

 

I hope to hear from you soon.

 

Regards,

 

Diego S.

 

杰霍
Novice
209 Views

Yes, i still need help. I've try to contact Lenove but they do nothing.

This issue happened on many laptops, even surface. So i hope Intel can work on it, only one drivers updata can slove this issue on all brands laptops.

And i've created a post about this issue before

Hope intel can really work with it.

idata
Community Manager
209 Views

Hello TigerIIV,

 

Thank you for your response.

 

In this case, we coordinated along with the other representative (David V.) so the original thread will be answered as soon as possible now that we have your information, we will work on the issue replication.

 

So basically please stick to the original thread:

 

/message/556324# 556324 https://communities.intel.com/message/556324# 556324

 

I hope this helps.

 

Regards,

 

Diego S.

 

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