Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
20857 Discussions

Elden ring, e cores, stuttering

Sunblade
Novice
1,111 Views

Hi. I have bought a new laptop (i5 13500h, rtx 4060m) and i've been having a blast with the performances.

I'm facing an issue while trying to play the famous game "Elden Ring", which is optimized for consoles, and it seems that the fact that my processor is using e-cores is creating problems along with the "EAC", Easy Anti Cheat of the game. Internet says I should fix the issue by one of those two ways :

-Disabling e-cores through BiOS, (which is bad because i don't wanna ruin performances on other games to be able to play a single game)

or 

- Deactivating the anti-cheat that collides with e-cores, but that would stop me from playing online.

 

I think it is quite dumb that I either have to play offline or ruin my performances / have to change it every time in the BiOS in order to play because my laptop is "too powerful"

 

When I try to deactivate cores in task manager, it says access is denied(because of EAC), which is also infuriating. I don't understand how any app could possibly stop me, administrator, from choosing how my pc runs.

 

Been looking for a solution but so far nothing worked, hope you will enlighten me.

Thanks !

0 Kudos
8 Replies
ACarmona_Intel
Moderator
1,004 Views

Hello Sunblade,


Thank you for posting in our communities.


Please generate an SSU report to help me further analyze important details on your system, such as the OS build number, graphics driver version, complete model of your system, etc. To generate the SSU report, please refer to the article: How to Get the Intel® System Support Utility Logs on Windows. Please send us the generated SSU.txt file.

 

We look forward to your response!



Best regards,

Carmona A.

Intel Customer Support Technician


0 Kudos
Sunblade
Novice
954 Views

Hi, here's the scan you asked for : 

0 Kudos
ACarmona_Intel
Moderator
928 Views

Hello Sunblade,


Thank you so much for providing us with your SSU.


I will raise the case with our engineers so we can provide you with an appropriate recommendation.


Thank you for your patience.


Best regards,

Carmona A.

Intel Customer Support Technician


0 Kudos
Sunblade
Novice
845 Views

Hi, I have updated my intel drivers through Intel Arc Control, so it doesn't come from a driver problem. I can record and send you a video of the footage if you need. Let me know if you want me to be running a program while I record or I play !

ACarmona_Intel
Moderator
763 Views

Hello Sunblade,


Thank you so much for patiently waiting on our response.


Based on our investigation, you are experiencing stuttering during the gameplay of Elden Ring. To ensure a comprehensive approach to troubleshooting, it's crucial to verify that all system components are up-to-date.

 

In regards to that, please follow these steps:

 

1. Start with a Clean Graphics Driver Installation: Visit the HP support site to download and install the custom Intel graphics driver version 31.0.101.4502, which is specifically designed for their system.

2. Update to a Generic Driver if Needed: If the stuttering persists, we suggest upgrading to the generic Intel graphics driver version 31.0.101.5534.

3. Ensure Nvidia drivers are current: update the Nvidia driver to version 31.0.15.2904. If the issue remains unresolved, we recommend using the GeForce Experience application to find and install the most recent driver.

4. Configure the Game to Use the Correct Graphics Card: Set Elden Ring to utilize the NVIDIA GeForce RTX 4060, as the game requires a discrete GPU for optimal performance. For more details, check out our How to Set the Default GPU for Applications and Games article. 

5. Monitor GPU Usage During Gameplay: Check the Task Manager's Performance tab while playing to verify that Elden Ring is indeed utilizing the NVIDIA GeForce RTX 4060.

 

For further troubleshooting, you may refer to the support articles provided:


We would appreciate hearing from you regarding the outcome of the troubleshooting procedures you are about to take. Additionally, please do not hesitate to ask us if you have any questions.

 

By the way, we have checked your recent response and will let you know if we need more data from you once you have already performed the steps provided above. Thank you so much for the offer and cooperation.



Best regards,

Carmona A.

Intel Customer Support Technician


0 Kudos
ACarmona_Intel
Moderator
675 Views

Hello Sunblade,


We are checking in with you to know if you have already performed the troubleshooting steps that we have provided or if you have any additional queries. Please know that we would be happy to assist you if you have any. 


Thank you, and have a great day!


Best regards,

Carmona A.

Intel Customer Support Technician


0 Kudos
ACarmona_Intel
Moderator
459 Views

Hello Sunblade,

 

Again, we are checking in with you to know if you have already performed the troubleshooting steps that we have provided or if you have any additional queries. Please know that we would be happy to assist you if you have any. 

 

Thank you, and have a great day!

 

Best regards,

Carmona A.

Intel Customer Support Technician


0 Kudos
ACarmona_Intel
Moderator
381 Views

Hello Sunblade,


We have not heard back from you, so we will close this enquiry now. If you need further assistance, please submit a new question, as this thread will no longer be monitored.


By the way, if you submit a new question that is related to our case, please share this thread with the other moderators so they may easily understand your query and provide you with other recommendations quickly.


Bye for now, and have a great day ahead!


Best regards,

Carmona A.

Intel Customer Support Technician


0 Kudos
Reply