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Error OpenGL 11th Gen Intel

sstarek
Beginner
1,711 Views

Intel® Iris® Xe Graphics
Detalhes do driver: Updated
Provider Intel Corporation
Version 30.0.100.9864

 

I'm having this error (see the photo attached) on the intel graphics driver.

When I disable the driver on "Device Manager" "Display adapters" disable the intel graphics. The program in this case Dropbox, works just fine, but when intel graphics are enable after a fill minutes the error appears. 

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AndrewG_Intel
Moderator
1,474 Views

Hello @sstarek

Thank you for posting on the Intel® communities.


The Intel® Iris® Xe Graphics Controller and the graphics driver support OpenGL* 4.6, which is also known as an "Application Programming Interface (API)". To get full API support, the recommendation is to update to the latest graphics driver.

However, OpenGL* drivers must be installed separately, and are only distributed with the application that requires it. Users should contact the software publisher if a necessary API isn’t included or won’t install with the software. For more details, please review this article: Supported APIs for Intel® Graphics Controllers.


Based on the Intel® System Support Utility (Intel SSU) report, we noticed the system is already running the latest Intel® generic graphics driver "30.0.100.9864". Since the driver or software for your Intel® component might have been changed or replaced by the computer manufacturer (OEM) and OEM drivers are handpicked and include customized features and solutions to platform-specific issues, the usual recommendation is to use the OEM driver as the first option especially for systems with dual graphics configurations like this one (Intel® + NVIDIA*).

To test with the OEM driver, you may try a Clean Installation of Intel® Graphics Drivers in Windows* using the Intel HD Graphics Driver version 27.20.100.9749, A08 from Dell's website*. During the process, please make sure all steps are followed, including disconnecting from the Internet and making sure you get to the Microsoft Basic Display Adapter before trying to install the graphics driver.

If the behavior is the same with the OEM DELL driver, you may repeat the clean installation using the latest generic driver from Intel: Intel® Graphics DCH Driver 30.0.100.9864, this is just to discard issues related to OEM driver customization and issues with the previous installation process of the generic driver.


If the behavior persists, and just to make sure, are you experiencing this behavior only with Dropbox*? If that is the case, have you checked this further with the Dropbox* Support team? We are asking this since we found some forums from third parties and from https://www.dropboxforum.com/ and we noticed that issues like this one have been reported since 2019 and we also noticed there are still recent reports on those forums from this year (2021) regarding issues similar to this one.

Some of the users there reported that the issue was fixed by either setting the "QT_OPENGL environment variable", by rolling back to a previous version of Dropbox, by patching a .dll file (“dynamic link library”), or by updating the drivers. For other users, the recommendations didn't work and they were provided with "account-specific support tickets" so the issue could be investigated further by Dropbox Support.

Here are some examples of the forums we checked. Are those forums describing the same issue that you have?

Note: These are third-party websites we provide for illustrative purposes only. We do not endorse any of the contents within these sites, and any issues that may arise from following the information, solution, and/or recommendation herewith is solely the responsibility of its provider. We still highly recommend that you check directly with Dropbox* Support team.


Please feel free to contact us back to share any feedback regarding this or in case you have additional inquiries.

Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
1,430 Views

Hello sstarek

We are checking this thread and we would like to know if you were able to review our previous post. Please do not hesitate to contact us back if you have additional inquiries.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
1,347 Views

Hello sstarek

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.


Best regards,

Andrew G.

Intel Customer Support Technician


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