Re: Error While Updating Drivers

RBani · ‎12-27-2017

I am restricted from doing a variety of things such as download stuff, run games, etc... due to the fact that my drivers are outdated. I tried to update them however, there is an error. Here are my logs. (Please help me ASAP)@

[3818:46A4][2017-12-27T07:01:17]i001: Burn v3.11.0.1701, Windows v10.0 (Build 16299: Service Pack 0), path: C:\Users\ryanb\AppData\Local\Temp\{8CDE944C-52D4-4AD7-9BCC-FE921DCD2BC9}\.cr\Intel Driver and Support Assistant Installer.exe

[3818:46A4][2017-12-27T07:01:17]i000: Initializing string variable 'LaunchTarget' to value '[ProgramFilesFolder]\Intel Driver and Support Assistant\DSAServiceHelper.exe'

[3818:46A4][2017-12-27T07:01:17]i000: Initializing string variable 'LaunchArguments' to value 'installstartup'

[3818:46A4][2017-12-27T07:01:17]i009: Command Line: '"-burn.clean.room=C:\Users\ryanb\Downloads\Intel Driver and Support Assistant Installer.exe" -burn.filehandle.attached=604 -burn.filehandle.self=600'

[3818:46A4][2017-12-27T07:01:17]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\ryanb\Downloads\Intel Driver and Support Assistant Installer.exe'

[3818:46A4][2017-12-27T07:01:17]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\ryanb\Downloads\'

[3818:46A4][2017-12-27T07:01:17]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\ryanb\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20171227070117.log'

[3818:46A4][2017-12-27T07:01:17]i000: Setting string variable 'WixBundleName' to value 'Intel® Driver & Support Assistant'

[3818:46A4][2017-12-27T07:01:17]i000: Setting string variable 'WixBundleManufacturer' to value 'Intel'

[3818:469C][2017-12-27T07:01:17]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033

[3818:469C][2017-12-27T07:01:17]i000: Setting version variable 'WixBundleFileVersion' to value '3.1.1.2'

[3818:46A4][2017-12-27T07:01:17]i100: Detect begin, 4 packages

[3818:46A4][2017-12-27T07:01:17]i000: Setting string variable 'NETFRAMEWORK45' to value '461308'

[3818:46A4][2017-12-27T07:01:17]i052: Condition 'NETFRAMEWORK45 >= 378389' evaluates to true.

[3818:46A4][2017-12-27T07:01:17]i101: Detected package: NetFx45Web, state: Present, cached: None

[3818:46A4][2017-12-27T07:01:17]i101: Detected package: IPIPInstallerX64, state: Absent, cached: None

[3818:46A4][2017-12-27T07:01:17]i101: Detected package: DCAInstaller, state: Absent, cached: None

[3818:46A4][2017-12-27T07:01:17]i101: Detected package: DriverUpdateUtilityInstaller, state: Absent, cached: None

[3818:46A4][2017-12-27T07:01:17]i199: Detect complete, result: 0x0

[3818:469C][2017-12-27T07:01:20]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1

[3818:46A4][2017-12-27T07:01:20]i200: Plan begin, 4 packages, action: Install

[3818:46A4][2017-12-27T07:01:20]w321: Skipping dependency registration on package with no dependency providers: NetFx45Web

[3818:46A4][2017-12-27T07:01:20]i052: Condition 'VersionNT64' evaluates to true.

[3818:46A4][2017-12-27T07:01:20]i000: Setting string variable 'WixBundleRollbackLog_IPIPInstallerX64' to value 'C:\Users\ryanb\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20171227070117_000_IPIPInstallerX64_rollback.log'

[3818:46A4][2017-12-27T07:01:20]i000: Setting string variable 'WixBundleLog_IPIPInstallerX64' to value 'C:\Users\ryanb\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20171227070117_000_IPIPInstallerX64.log'

[3818:46A4][2017-12-27T07:01:20]i052: Condition 'VersionNT64' evaluates to true.

[3818:46A4][2017-12-27T07:01:20]i000: Setting string variable 'WixBundleRollbackLog_DCAInstaller' to value 'C:\Users\ryanb\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20171227070117_001_DCAInstaller_rollback.log'

[3818:46A4][2017-12-27T07:01:20]i000: Setting string variable 'WixBundleLog_DCAInstaller' to value 'C:\Users\ryanb\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20171227070117_001_DCAInstaller.log'

[3818:46A4][2017-12-27T07:01:20]i000: Setting string variable 'WixBundleRollbackLog_DriverUpdateUtilityInstaller' to value 'C:\Users\ryanb\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20171227070117_002_DriverUpdateUtilityInstaller_rollback.log'

[3818:46A4][2017-12-27T07:01:20]i000: Setting string variable 'WixBundleLog_DriverUpdateUtilityInstaller' to value 'C:\Users\ryanb\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20171227070117_002_DriverUpdateUtilityInstaller.log'

[3818:46A4][2017-12-27T07:01:20]i201: Planned package: NetFx45Web, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[3818:46A4][2017-12-27T07:01:20]i201: Planned package: IPIPInstallerX64, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

[3818:46A4][2017-12-27T07:01:20]i201: Planned package: DCAInstaller, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

[3818:46A4][2017-12-27T07:01:20]i201: Planned package: DriverUpdateUtilityInstaller, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

[3818:46A4][2017-12-27T07:01:20]i299: Plan complete, result: 0x0

[3818:46A4][2017-12-27T07:01:20]i300: Apply begin

[3818:46A4][2017-12-27T07:01:20]i010: Launching elevated engine process.

[3818:46A4][2017-12-27T07:01:22]i011: Launched elevated engine process.

[3818:46A4][2017-12-27T07:01:22]i012: Connected to elevated engine.

[3508:41B4][2017-12-27T07:01:22]i358: Pausing automatic updates.

[3508:41B4][2017-12-27T07:01:22]i359: Paused automatic updates.

[3508:41B4][2017-12-27T07:01:22]i360: Creating a system restore point.

[3508:41B4][2017-12-27T07:01:22]i361: Created a system restore point.

[3508:41B4][2017-12-27T07:01:22]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{35fa0dcf-eda2-402b-b1f0-64973bb1938a}, options: 0x7, disable resume: No

[3508:41B4][2017-12-27T07:01:22]i000: Caching bundle from: 'C:\Users\ryanb\AppData\Local\Temp\{8CE2B019-A1BB-4626-AE27-9D9B23EA7657}\.be\Intel Driver and Support Assistant Installer.exe' to: 'C:\ProgramData\Package Cache\{35fa0dcf-eda2-402b-b1f0-64973bb1938a}\Intel Driver and Support Assistant Installer.exe'

[3508:41B4][2017-12-27T07:01:22]i320: Registering bundle dependency provider: {35fa0dcf-eda2-402b-b1f0-64973bb1938a}, version: 3.1.1.2

[3508:41B4][2017-12-27T07:01:22]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{35fa0dcf-eda2-402b-b1f0-64973bb1938a}, resume: Active, restart initiated: No, disable resume: No

[3508:0B28][2017-12-27T07:01:22]i305: Verified acquired payload: IPIPInstallerX64 at path: C:\ProgramData\Package Cache\.unverified\IPIPInstallerX64, moving to: C:\ProgramData\Package Cache\{BDB21711-3628-4159-B1E2-0BF55D105E2E}v7.1\IntelProductImprovementProgramInstaller.msi.

[3508:0B28][2017-12-27T07:01:22]i305: Verified acquired payload: DCAInstaller at path: C:\ProgramData\Package Cache\.unverified\DCAInstaller, moving to: C:\ProgramData\Package Cache\{7DD6E919-08EA-42F5-87D7-7F86CDB2E745}v2.1.03392\...

AlHill · ‎12-27-2017

The Intel Driver and Support Assistant is intended for Intel boards.

Provide your complete processor model number, and your graphics model number, and your operating system

Then, someone will be able to assist you.

Doc

RBani · ‎12-27-2017

My Processor model is: Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz 2.71GHz

My Graphics model number is: Intel(R) HD Graphics 620

And my operating system is: Windows 10 Home

Thanks for your early reply.

AlHill · ‎12-27-2017

You can find the latest graphics driver here, for your HD 620 graphics:

https://downloadcenter.intel.com/product/96551 https://downloadcenter.intel.com/product/96551

Doc

RBani · ‎12-27-2017

I tried to download the latest, and a few older drivers. When I download the latest it says that the version is not meant for me, when I download the past versions and attempt to update my drivers manually, they don't appear in the list of usable drivers to update to.

AlHill · ‎12-27-2017

Is your PC a laptop? Provide the manufacturer and model number.

Doc

RBani · ‎12-27-2017

Yes, I have a laptop.

My manufacturer is Asus.

My model number is X541U.

AlHill · ‎12-27-2017

You may want to update the driver from that available on the ASUS site for your laptop.

Or, you can download the zip version https://downloadcenter.intel.com/download/27355/Graphics-Intel-Graphics-Driver-for-Windows-15-60-?product=96551 https://downloadcenter.intel.com/download/27355/Graphics-Intel-Graphics-Driver-for-Windows-15-60-?product=96551

and use the manual method described here:

https://www.windowscentral.com/how-install-intel-beta-graphics-drivers-surface https://www.windowscentral.com/how-install-intel-beta-graphics-drivers-surface

Ignore the part about Microsoft Surface.

Personally, I would try the ASUS driver first, as there may have been customizations to the driver by ASUS.

Doc

RBani · ‎12-27-2017

When I go on the ASUS website I don't know how to find the right download for myself. It doesn't show the right stuff for me.

When I try the zip, I download it, once downloaded I click run and an error pops up redirecting me to https://www.intel.com/content/www/us/en/support/articles/000005469/graphics-drivers.html Error Message: Computer Manufacturer Graphics Driver Detected

RBani · ‎12-27-2017

Also I have WinRAR which may be why it doesn't work. I don't think I'm downloading zip.

RBani · ‎12-27-2017

I just noticed I downloaded exe rather than zip. I will download zip and tell you how it goes.

RBani · ‎12-27-2017

I completed all the steps, however when installing the drivers it encounters an error saying "Windows found drivers but encountered an error while attempting to install them" and it also says "The system cannot find the file specified"

AlHill · ‎12-27-2017

Well, we have not accomplished much. At this point, it is better to defer to the Intel support staff regarding the graphics update.

Doc

idata · ‎12-27-2017

RyanBani, I am sorry to hear you are having issues with this matter.

Please let's try the following driver: https://downloadcenter.intel.com/download/27355/Graphics-Intel-Graphics-Driver-for-Windows-15-60-?product=96551 Download Intel® Graphics Driver for Windows* [15.60] which is the latest for your graphics controller. And, use this method for the installation: https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html Manually Install an Intel® Graphics Driver in Windows® 10 and... the method should ensure the proper installation.

Regards,

Amy C.

RBani · ‎12-27-2017

Once again, I followed all the steps.

However, while the drivers install and update, it encounters an error saying the system can't find the file specified.

I'm not sure what to do.

idata · ‎12-28-2017

/thread/120889 RyanBani, I am sorry to hear that!

Please check your inbox I have sent you a private message with more instructions.

Regards,

Amy C.