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Beginner
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Error code 43 on dell inspiron 620 graphic display -how to get the proper divers and get two monitors connection working?

Dell Inspiron 620

Intel HD Graphics 2000 Dynamic Video Memory Technology 5.0

2nd Gen Core i5

i5-2310

Intel Core i5 (2nd Gen) 2310 / 2.9 GHz

Intel H61 Express

LGA1155 Socket

 

Trying to use a second monitor, found out that device manager is diplaying an error code 43. 

Tried several things, for deleiting, disabling , updating drivers, and even using a pci-e video card. Nada. Only time monitors work is in duplicate mode, or then just one. Still showing up that error code.

what else can be done, or how can I fix this?

This is a pc that was upgraded correctly from 7 or 8.1 to windows 10, and has been receiving all updates.

Thanks

Phil

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3 Replies
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New Contributor III
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I found that i5 2310 does not support windows 10 drivers , Intel released only for windows 7 and 8.1 drivers. so that's why you getting error .

So I would recommend you to downgrade to windows 7 or to 8.1 , then it will work

 

 

I checked in dell website , I found dell does not support windows 10 drivers

https://www.dell.com/support/home/us/en/19/product-support/product/inspiron-620/drivers

 

for more information visit below site

https://ark.intel.com/products/53445/Intel-Core-i5-2310-Processor-6M-Cache-up-to-3-20-GHz-

 

 

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Beginner
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Hi, thanks for the reply. Do you mean the OS? I am ok with using whatever graphic driver's version is needed to make it work - Where can I find older driver's that would work? I read on Dell's website that older driver's for 8.1 will not work on W10

Thanks

Phil​

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New Contributor III
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Yes os only , you reinstall windows 7 or 8.1.

But if you dont bother about graphics driver , then you continue to use windows 10

 

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