Error code when updating intel 7-10th gen graphics driver

[DogeBoyW]

Good afternoon!

I am having some issues ever since i used ccleaner to clear duplicating files and unused stuff from my Acer Nitro an 515-52 laptop, there is an update that i have been trying to install for some time now and have tried everything that i found on the internet as a supposed fix.

My processor is i7-8750h, I am attaching a screenshot with the error message, I have tried every fix grok has given me yet still nothing.

Thanks in advance! 

[JohnM_Intel]

Hello DogeBoyW,

Thank you for bringing this concern to our attention.

I understand your concern. Based on the error message you shared, the issue appears to be related to missing or corrupted .DLL files or the .NET runtime rather than the graphics driver itself.

To help isolate the issue, please try the following steps:

1. Check for and install any available Windows updates.
2. Update your system BIOS to the latest version available from your system or motherboard manufacturer's (OEM) website.
3. If the issue persists, consider performing a clean installation of Windows to rule out any operating system corruption.

Once you've completed these steps, please let us know whether the issue persists, and we'll be happy to continue assisting you.

Regards,

John Sergio M.

Intel Customer Support Technician

[DogeBoyW]

Hello John,

Thank you for the assistance, I have updated my windows and confirmed that my bios is running the latest version, due to having to install some missed updates a few months ago.

At the moment, due to being away from home and in a remote place I would not consider the clean install as I do not have the possibility of backing up my files.

Nonetheless I will try to look for a way to fix the updater, once again than you for the assistance!


Kind regards,
Iliyan

[JohnM_Intel]

Hello DogeBoyW,

Thank you for letting me know that you are currently away from home.

I apologize, but the product you are inquiring about has reached the end of its interactive support lifecycle. As a result, I will need to close this case. You are welcome to post your question in the Intel Community, where other community members may be able to share their knowledge and suggestions.

Thank you for your understanding. Have a great day!

Regards,

John Sergio M.

Intel Customer Support Technician