Event 4101 Igfxnd stopped responding frequently for ASUS DG1 video card

[Zheng123]

I have a ASUS DG1 video card with my i5-12400f CPU, but the screen be blank very offten. When I checked the event log, it shows "Event 4101 Igfxnd stopped responding frequently", I tried to upgrade to the latest intel video driver or upgrade my ASUS motherboard's BIOS, everything doesn't work. The issue doesn't not only happens when I play the video game, even no action there, it will go to blank suddenly in several minutes and recovered. And another intesting thing is that it does work on linux, with kernel 6.13 and mesa 24.3.4, no crash happens. Any help?

[Mike_Intel]

Hello Zheng123,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

1. When and where did you purchased the unit?
2. Was it working fine before?
3. Did you change any settings before the issue started?
4. What are the troubleshooting steps that you tried so far?
5. Since this is from Asus, have you also tried contacting Asus about this issue?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Zheng123]

Hi Mike,

1. When and where did you purchased the unit?

I brought it from another person 2-3 weeks ago, so it is a second hand one.

2. Was it working fine before?

I realize the issue when a week after I received it, not sure it before.

3. Did you change any settings before the issue started?

No.

4. What are the troubleshooting steps that you tried so far?

Tried to upgrade the OS to the latest version.

Tried to upgrade the driver to the latest version.

Tried to upgrade the BIOS to the latest version.

5. Since this is from Asus, have you also tried contacting Asus about this issue?

No, as it is a second hand card, I cannot get the support from Asus.

[Mike_Intel]

Hello Zheng123,

Thank you for the update.

I will try to provide some recommendations however this is just a best effort support since the card is from Asus.

You can try to reinstall the latest Graphics driver from Asus using DDU method. Please see the links below for the steps and the Asus driver link:

https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html

https://www.asus.com/us/supportonly/asus%20dg1-4g/helpdesk_download/

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Zheng123]

Hi Mike,

I tried your steps and install the latest version V30.0.101.4091 from Asus, but the issue still happens. How can I provide the data to you?

[Zheng123]

The driver is worse, sometimes the screen is blank and cannot be recovered, I need to hard reboot the computer to bring it up.

[Mike_Intel]

Hello Zheng123,

Thank you for the update.

The recommendation is make sure that the driver is properly installed.

The driver in Asus website is there for a while, most likely this is working properly.

Have you tried this Graphics card on a different machine to make sure that you don't have a hardware issue?

However, since the card is an OEM. We can only provide best effort support or suggestion. In the end, it is still best to consult Asus.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Zheng123]

Hi Mike,

I don't have another intel computer, but I have tried on my AMD 5600G PC, the same situation. And thanks for your help!

[Mike_Intel]

Hello Zheng123,

Appreciate the update.

If your card is giving the same behavior on a different machine, that means that the card is faulty.

You can contact Asus for Warranty claims or contact your reseller or the person who sold it to you for Warranty claims.

Since we have confirmed that the unit is faulty, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician