Combine monitors option is missing from Graphics Command Center

[Adrian_Vasile_C_]

Hello

I have a DEL Latitude 3590 laptop, with a Core i7-8550U CPU and UHD Graphics 620 iGPU.

When I open Graphics Command Center (both current version and Beta version) and go to the Display page, the option to Combine monitors is missing from the monitors menu (and from the right-click menu), see screenshot:

(sorry for my local language in the screenshot, I understand Graphics Command Center has no way to change the application language -- can Intel please fix that ?)

The monitors have the same resolution and refresh rate (FHD 1920x1080@60Hz).

Can Intel add Combine monitors support for this generation of iGPU please (UHD Graphics 600) ?

I have attached the Graphics Bug Report template, the Intel SSU report output, and the Graphics Command Center report file.

[Jose_Intel]

Hello @Adrian_Vasile_C_

Thank you for posting on the Intel️® communities.

We appreciate all the information you provided. We checked it and we found that your system is up to date.

Please keep in mind that Combined Desktop (previously Collage Mode) is not available for displays in portrait orientation. More information here: Unable to Use Combined Desktop Feature for Displays in Portrait Orientation

Best regards,

Jose B.

Intel Customer Support Technician

[Adrian_Vasile_C_]

Thank you !

I believe the article is not entirely accurate, because Portrait mode does work on my desktop computer with an UHD Graphics 770 iGPU (Core i9-13900K), and I can combine the (same) two monitors. But according to the article it should not work.

I am sorry to hear Intel has such artificial limitations, I would have expected Intel to focus on making everything just work. Is there a way to make a feature suggestion for this ?

[Adrian_Vasile_C_]

Ok I switched my monitors to Landscape orientation, but the option to Combine monitors is still missing from the Graphics Command Center:

[Jose_Intel]

Hello Adrian_Vasile_C_

Thank you for providing that information.

Have you checked if the option is in Global Settings?

In the meantime, we will check the issue internally. As soon as we have an update, we will let you know.

Best regards,

Jose B.

Intel Customer Support Technician

[Jose_Intel]

Hello Adrian_Vasile_C_

Thank you for patiently waiting.

We just received an update on this matter. That specific function might not work with some display models on older CPU generations and only important updates will be applied.

On the other hand, we will check again with a 13th gen CPU. As soon as we have any update we will post it here.

Best regards,

Jose B.

Intel Customer Support Technician

[Adrian_Vasile_C_]

I checked Global Settings like you said in the previous post, the page is just empty:

I noticed Combine Monitors now works on my Arc A770 (in a different computer), so somehow I thought it would work on this laptop as well now. But the laptop still does not have the Combine option on the monitor menu.

[Jose_Intel]

Hello Adrian_Vasile_C_

Thank you for that information, it is really important.

We are still working on the case, and we will continue testing. Any update will be posted here.

Best regards,

Jose B.

Intel Customer Support Technician

[Jose_Intel]

Hello Adrian_Vasile_C_

Thank you for patiently waiting.

We just received an update on this matter. After a lot of testing, our team was unable to reproduce the issue on older and newer platforms, we tried 8th and 13th generations in order to see if we could get the same results and start looking for a solution.

Also, legacy platforms will get only critical and security patches. If this problem can be reproduced on new platforms, then we can create request and appropriate team will try to fix it, but this was not the case.

Thank you for your collaboration during this process. If you need any additional information, please submit a new question as this thread will no longer be monitored.   

Best regards,

Jose B.

Intel Customer Support Technician