Extend Desktop option not available - Window 7

[idata]

I have a HP Pro machine running Windows 7 with an Intel i5 chip set but cannot set up a second monitor. I cannot access the Extend Desktop option in the Control Panel.

Can anyone explain why and tell me how this can be done?

Thanks

Peter Scofield

[NICHOLAS_F_Intel]

Hi Peter,

Try following our guide here; http://www.intel.com/support/graphics/sb/cs-031026.htm http://www.intel.com/support/graphics/sb/cs-031026.htm

Also, please provide a copy of your dxdiag for review. (Start -> Run -> dxdiag -> Save All Information).

Thank you,

-Nic

[idata]

Hi Nic

Thanks for getting back to me.

I have already followed the instructions that you have suggested.

I have subsequently had lots of conversations with HP and they eventually told me that the DVI-D port will not support my 2nd monitor and I should install another graphics card with DVI-I port.

I have done that now but I still can't get the second screen to run. I have installed a GeForce 210 1024MB DDR3 PCI-E 2.0 card which the specification indicates is compatible with the Intel i5 CPU.

It is getting just a bit frustrating.

I have run and saved the dxdiag report but I am not sure if it safe for me to pass this on to anyone else. Sorry but I have not done this before and I am a little cautious.

Regards

Peter

[NICHOLAS_F_Intel]

Hi Peter,

Dxdiag reports do not contain sensitive information that can be used maliciously. The worst case scenario is that you gave your computer an embarrassing name! If that's the case, just blank out the computer name .

The compatibility between your CPU (i5) and GPU (GeForce 210) isn't causing any problems. If your computer is booting, and you are getting a display from your card, then that compatibility is already assured. However, as far as not getting extended desktop with two monitors AND using that card, you will have to have both monitors connected directly to the card. The on-board graphics option is disabled as soon as the computer acknowledges that you have an add-on graphics card. In this manner, you can't plug one monitor into the board, and another into the card. Having the GeForce 210 connected, caused your CPU (with integrated graphics) to become just the CPU (integrated disabled as long as the GeForce 210 is connected).

My suggestion then is to have both monitors you want to use connected directly to the graphics card, update your graphics card driver, and configure extended display through the proprietary utility provided by nVidia.

If I'm just all wrong about your configuration, let me know.

Thanks,

-Nic

[idata]

Hi Nic

Thanks.

Please see report below - nothing strange - I hope!

Regarding the new card. I have fitted it to the slot but there is no output and I am still using the on-board graphics card.

When I tried install the driver from the CD it said they we not compatible.

I have connected both monitors to the new card but they are not recognised.

Thanks for the re-assurance about the suitability of the GeForce card but I can't get it to work.

Regards

Peter

dxdiag Report

------------------

System Information

------------------

Time of this report: 11/27/2012, 21:04:06

Machine name: USER-HP

Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)

Language: English (Regional Setting: English)

System Manufacturer: Hewlett-Packard

System Model: HP Pro 3400 Series MT

BIOS: BIOS Date: 10/21/2011 CUP_714.rom Ver: 7.14

Processor: Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz (4 CPUs), ~3.1GHz

Memory: 4096MB RAM

Available OS Memory: 4000MB RAM

Page File: 2634MB used, 5365MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics Family

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_0102&SUBSYS_2ABF103C&REV_09

Display Memory: 1696 MB

Dedicated Memory: 64 MB

Shared Memory: 1632 MB

Current Mode: 1280 x 1024 (32 bit) (60Hz)

Monitor Name: Generic Non-PnP Monitor

Monitor Model: unknown

Monitor Id:

Native Mode: unknown

Output Type: HD15

Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32

Driver File Version: 8.15.0010.2291 (English)

Driver Version: 8.15.10.2291

DDI Version: 10.1

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 1/27/2011 09:57:14, 7470080 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4242-11CF-7F7B-B50AA9C2C535}

Vendor ID: 0x8086

Device ID: 0x0102

SubSys ID: 0x2ABF103C

Revision ID: 0x0009

Driver Strong Name: oem174.inf:Intel.Mfg.NTamd64:iSNBD0:8.15.10.2291:pci\ven_8086&dev_0102&subsys_2abf103c

Rank Of Driver: 00E60001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend </p...

[NICHOLAS_F_Intel]

I just looked over your dxdiag. There are a few things to bring up with you;

1. The only installed device being recognized for display is your i5-2400.

2. The driver for your i5 is the generic one, you need to update the drivers here; http://downloadcenter.intel.com/ Intel Download Center

3. The GeForce card (if it is still installed) is not showing up in the report. It's not installed. If it's connected to your machine still and it's not showing up in here, you'll need to download/install the driver for it from nVidia's website.

Let me get this straight though; you are attempting to install two monitors onto your GeForce card and the second monitor is not showing up? If so, you'll need to contact nVidia to provide more in depth assistance with troubleshooting their hardware/software.

Thanks,

-Nic

[idata]

Nic

Thanks - this is very helpful.

The card is physically in the slot but clearly there something missing.

I will do as you suggest regarding driver updates and take it from there.

I may however be back!!!!

Kind regards

Peter

[idata]

Nic

Well I am not quite sure what I have done other than to remove the card and refit - whatever both monitors are now working and I have updated the drivers.

Thanks for your help.

Regards

Peter