External Displays not Detected

[Firemann59]

I have a Lenovo laptop with Intel 11th gen i7 processor and Intel Iris Xe graphics card. A couple of weeks ago my external displays stopped showing up in the system. I have updated my graphics drivers to the latest with still no external displays. They are connected with a single USB-C adapter which also has the power supply for the computer going through it. I can connect the adapter to my iPad and both monitors will mirror the iPad. I don't get any error messages, the computer just does not see the monitors.

[DeancR_Intel]

Hi Firemann59,

Thank you for contacting Intel Customer Support regarding the external display detection issues you're experiencing with your Lenovo laptop equipped with Intel 11th gen i7 processor and Intel Iris Xe graphics. I understand how frustrating it must be when your external displays suddenly stopped being recognized by the system, especially when they work perfectly with other devices like your iPad.

To better assist you in resolving this issue, I need to gather some detailed information about your system configuration. Could you please provide an Intel System Support Utility (SSU) report? You can download SSU from: https://www.intel.com/content/www/us/en/support/articles/000005511/processors.html

If you're not comfortable generating an SSU report, please provide the following information:

• Exact Lenovo laptop model number
• Specific Intel CPU model (e.g., i7-1165G7, i7-1185G7, etc.)
• Current Intel graphics driver version installed

To help isolate the root cause of this issue, I need to understand what troubleshooting steps you may have already attempted:

Have you performed a clean installation of the Intel graphics driver using DDU (Display Driver Uninstaller)? This process can resolve driver conflicts that sometimes cause display detection issues. You can find the clean installation guide here: https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

Given the complexity of external display issues and the multiple variables involved (laptop hardware, USB-C adapter, driver configuration), I'd like to offer you a phone consultation for faster communication and more efficient troubleshooting.

Best regards, 

Dean R. 

Intel Customer Support Technician 

[Firemann59]

• Exact Lenovo laptop model number

IdeaPad Slim 7 Pro 14IHU5

• Specific Intel CPU model (e.g., i7-1165G7, i7-1185G7, etc.)

Device name Gary-Lenovo
Processor 11th Gen Intel(R) Core(TM) i7-11370H @ 3.30GHz (3.30 GHz)
Installed RAM 16.0 GB (15.8 GB usable)
Device ID B99C90FB-C1CF-456A-8492-79AB35D7A0DF
Product ID 00342-21907-81517-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Touch support with 10 touch points

• Current Intel graphics driver version installed

Intel Graphics Software Version 25.30.1705.2

Graphics Driver Version 32.0.101.7029

If you give me a phone number I can give you a call.