External Monitor Flickering and Fuzzy Text with Intel Arc 140V GPU

[Bentel80]

External Monitor Flickering and Fuzzy Display with Intel Arc 140V GPU

Issue Description:

I am experiencing a persistent issue when using my Intel Arc 140V GPU with an external monitor. After a random period of use, and unable to force a reproduction, the external display flickers, and in some cases, becomes fuzzy or distorted when moving the mouse. This problem is not present on the built-in laptop display—only when using an external screen. 

I have recorded a close-up video demonstrating the issue. Please see the attached file for reference.

The fuzzy distorted image is hard to describe. But here is a video close up of the text when it happens.

https://imgur.com/a/hrjybsH

Is there a better way to describe this display issue?

Troubleshooting Steps Taken So Far

Tested different Monitors & Cables. A Dell and a Samsung. Both 4K.

Tried HDMI and DP.

I even purchased a brand-new monitor in this process. 

I've tried multiple Graphics driver versions from Lenovo and Intel. 

I am currently running the latest NonWQHL certified Drivers 32.0.101.6557

Laptop has latest firmware appearances and bios updates etc.

I have even had a DOA Replacement laptop from Lenovo in this process. 

Observations:

The issue happens randomly, but moving the mouse seems to sometimes trigger the fuzzy effect

Request for Help:

Has anyone else experienced this issue with the Intel Arc GPU?

Is this a known driver-related problem, or could there be a firmware/compatibility issue with external monitors?

I appreciate any insights or solutions. If any additional logs or tests are needed, I am happy to provide them.

Thank you!

[RandyT_Intel]

Hello Bentel80,

Let me investigate this issue further on my end. To assist with this, could you please provide your complete system information by running this Intel® System Support Utility for Windows* and sharing the logs here? Additionally, could you document the drivers you have tested, both from Lenovo and Intel, so I can check the versions? It would also be helpful to know the make, model, and brand of the cables you used during testing.

I don't have an answer at this moment, but I will look into the issue and get back to you as soon as possible.

Randy T.  

Intel Customer Support Technician  

[Bentel80]

Amazing. Thank you for the reply @RandyT_Intel !

I was getting blocked as spam and I wasn't sure why.

Attached is my SSU.txt.

I have tried many Lenovo drivers since I got the laptop in December 2024 as well as most Intel drivers. 
I have been using the latest intel drivers which got updated today. 

I think it is important to note that I have the laptop lid closed, and am running a single curved 4K monitor via DP through a Dell hub, however the fuzzy text also occurs when going direct HDMI into the laptop. 

[RandyT_Intel]

Hello Bentel80,

To help us identify any compatibility issues with your system setup and configuration, please provide the following details about the components:

1. Monitors: Make and model.
2. Dell Hub: Make and model.
3. Cables Used: Make and model.

Additionally, please specify whether you are using a direct DP to DP or HDMI to HDMI connection, or if you are using any adapters.

If possible, document and share the drivers you tested prior to this issue. Also, have you performed a clean installation of the graphics driver before installing and testing a new one? There might be remnants of the previous version affecting the display.

I am currently reviewing the SSU report you provided, and it seems all versions are updated. However, I am investigating the process of reinstalling the drivers and the components used to output to an external display to check for compatibility issues with the supported specifications. Providing the exact make and model of the components will help me isolate the issue and potentially reproduce it on our end.

We supply generic versions of graphics drivers for general purposes. Computer manufacturers might have changed the features, incorporated customizations, or made other changes to the graphics driver software or software packaging. To avoid potential installation incompatibilities, we recommend that you check first with your computer manufacturer and use the driver software provided by them.

Kindly also visit this article for more information.

Using Video Cable Adapters, Splitters and/or Docking Stations in...

Clean Installation of Intel® Graphics Drivers in Windows*

I will await the requested details, and once I have them, I will further investigate the issue.

Thank you for your patience.

Randy T.  

Intel Customer Support Technician  

[Bentel80]

Thank you for investigating this @RandyT_Intel 

The issue has occurred with the following configurations

• Dell S221QS monitor plugged in to a Dell WD19 dock via a Generic DP2.1 cable
• Dell S221QS monitor plugged directly in to Lenovo Yoga laptop via generic HDMI 1.4 cable
• Dell S221QS monitor plugged in to a Dell WD19 dock via a Generic HDMI 1.4 cable

Which forced me to buy a new monitor 

• Samsung Odyssey Neo G85B monitor plugged in to a Dell WD19 dock via a Generic DP2.1 cable
• Samsung Odyssey Neo G85B monitor plugged directly in to Lenovo Yoga laptop via generic HDMI 1.4 cable
• Samsung Odyssey Neo G85B monitor plugged in to a Dell WD19 dock via a Generic HDMI 1.4 cable

I have tried these drivers provided by lenovo as well as the latest drivers provided by intel. 

https://download.lenovo.com/consumer/mobiles/xcsd020f5u1j3dg0.exe 

https://download.lenovo.com/consumer/mobiles/xcsi010fl1hfh7g0.exe 

https://download.lenovo.com/consumer/mobiles/xcsc010f98ed47g0.exe 

I have done clean installs of the drivers. 

I hope this information helps. 

Cheers,

Ben

[RandyT_Intel]

Hello Bentel80,

I wanted to follow up to see if you have reviewed the questions and information provided recently. Please let me know so we can determine the best next steps. Thank you.

Best regards, 

Randy T. 

Intel Customer Support Technician

[RandyT_Intel]

Hello Bentel80,

Please allow me some additional time to thoroughly review the components used in your setup. I need to check for any compatibility issues or determine if a firmware update is required from the display or docking station manufacturers. It appears that both displays are experiencing issues when setting up external displays. I will get back to you with more information once I have completed my investigation.

Randy T

Intel Customer Support Technician

[RandyT_Intel]

Hello @Bentel80 ,

Based on the troubleshooting steps you've taken and the information you've provided, it appears that the issue with your external monitor may be hardware related. This conclusion comes from the fact that the problem only occurs when using the external monitor and persists even after performing some driver updates.

To further investigate the issue, could you please provide answers to the following questions?

1. When did the issue start, and was everything working fine before?
2. Have you contacted Lenovo regarding this matter?
3. Does the issue occur when using an extended or duplicate display settings, or does it not make a difference?

For additional troubleshooting, please follow our article on "How to Fix a Flickering Screen with Intel® Graphics." Additionally, I recommend performing a BIOS update to version NYCN67WW, as the current BIOS on your computer is outdated.

Thank you for your cooperation. Your answers will help us better understand the situation and provide more accurate assistance.

Best,

Randy T

Intel Customer Support Technician

[Bentel80]

I have a case open with Lenovo and the laptop will most likely be DOA’d and replaced. I’ll probably go with the AMD version of the same laptop, but I would prefer to continue with the Intel Aura edition.

I can now confirm that the flickering issue does not occur when the laptop lid is open (duplicated screen) it only seems to happen when the laptop lid is closed. I prefer to run single external monitor only.

I’ve reset the laptop again and even with just MS office as the only app installed, the issue still occurs (with the laptop lid closed)

I’ve purchased brand new cables, I’m running just the monitor via HDMI and still occurs.

[tdebug]

I have a Samsung Galaxy Book 5 pro laptop with the same video and the same issue is happening on laptop's screen. 

So no, it is very definitely not related to external monitors. Just low quality Intel drivers unfortunately.

At the moment I have this version 32.0.101.6737

but it happened with older versions as well. Is there anything I can provide to help with the problem resolution? 

[RandyT_Intel]

Hello Bentel80,

I wanted to follow up to see if you have reviewed the questions and information provided recently. Please let me know so we can determine the best next steps.

Thank you.

Best regards, 

Randy T. 

Intel Customer Support Technician

[Bentel80]

Hi @RandyT_Intel ,

I've just done another OS Reset and held back installing other applications other than MS Office. For a while I had hope and thought it may have been Microsoft Powertoys (Always On Top) or something similar causing this issue. But the monitor just flickered again. 

Sometimes microsoft edge returns all out of sync/blurry, and usually the mouse pointer comes back fuzzy. (see below)

I inspected my Windows logs and did find this recurring event. Does this help or provide any insight? 

The description for Event ID 10 from source Intel-Gfx-Display-External cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

0
268435459
815616
134217728
5500
134217729
0

The message ID for the desired message could not be found

[RandyT_Intel]

Hello Bentel80,

Thank you for answering my questions and providing additional information about the error message. I will need to look further into this matter. I will reach out to you if I need more information and will post an update here once I have completed my investigation.

Best regards, 

Randy T. 

Intel Customer Support Technician

[Bentel80]

Thank you @RandyT_Intel

I enjoy troubleshooting so if there anything I can do to help you replicate this issue, or if there is anything you can suggest I try, then please let me know, I am keen to continue using Intel edition of this laptop.

Cheers,
Ben

[RandyT_Intel]

Hello Bentel80,

The error message you're seeing indicates that there is an issue with the graphics driver or a related component on your system.

Could we try performing a clean installation using DDU and then test with the latest version? We updated the driver last week, if I'm not mistaken. Before proceeding, please try reaching out to the Lenovo support team once more to inquire about an OEM driver that matches the latest version. We recommend using the system manufacturer's driver first to avoid compatibility issues that might arise from using the Intel generic driver. If Lenovo does not have a latest driver available, you can then use the Intel generic driver. Please provide me with an update afterward.

If the issue persists even with the latest driver, it might be best to consider contacting the display manufacturer to check if a firmware update is needed for the external display component.

Randy T. 

Intel Customer Support Technician

[RandyT_Intel]

Hello Bentel80,

I'm following up on the previous recommendation I provided. Have you had a chance to review the information and apply it to your system? Please let me know the outcome so I can determine the next best course of action.

Randy T. 

Intel Customer Support Technician

[Bentel80]

Thank you for your communication on this @RandyT_Intel 

I've changed to a Dual Monitor (extended) setup and there is no flickering issue occurring at all. 

Lenovo have offered me a full refund, but unfortunately, I purchased the laptop at a Black Cyber Sale price, and all the equivalents including the Yoga 7i Slim are more expensive now. 

I am just going to stick with the Intel Yoga Slim 7i with dual monitor and hope that in the future there is a fix for the closed lid flickering.

It was an expensive troubleshooting exercise for me, but at least now I have a new OLED monitor with new cables. 

[RandyT_Intel]

Hello Bentel80,

Thank you for updating us on your situation. I'm glad to hear that switching to a dual monitor setup has resolved the flickering issue. It sounds like you've made a practical decision to stick with the Intel Yoga Slim 7i, and I also hope that a fix for the closed lid flickering becomes available in the future.

If you still need any assistance from our end, please let me know. Otherwise, I will proceed with closing this ticket. Remember, you can always reach out to us again in the future if you have any other concerns or need further support. Thank you for your patience and understanding throughout this process.

Randy T. 

Intel Customer Support Technician

[alexm1126]

Hello,

[I have moved this issue to a separate post]

I recently got an ASUS ZenBook S14 with Intel Core Ultra 7 258V and Arc 140V and I have the same problem in Chromium based apps and some desktop apps (Lightroom to be specific). I have not been able to find any fix other than disabling hardware acceleration. Happens on all versions of Intel driver (I am now using latest 6647 WHQL version). The display goes black for a brief moment and then this issue starts happening until I restart. To mention it's happening on the internal laptop display and haven't tried on an external monitor as I do not use one. Is it a manufacturing issue with the CPUs? Or a Windows bug? Or some driver issue? It started appearing all of a sudden. Also, when streaming video in Chrome or other apps, the screen goes completely black. The glitched text appears when there is movement on the screen.

[3k]

Hi everyone,

I'm having similar issue with Asus Zenbook Duo UX8406CA-PS99T with the hdmi port connected to a Gigabyte G24F 2 (up to 165Hz). This computer has an Intel Arc 140T and I have the v32.0.101.6313 Intel Graphics driver (I tried the latest 6877 and then downgraded to WHQL 6313).
Another old non-gaming monitor (60Hz tops) works fine and the Gigabyte monitor works fine on my desktop computer with a 3070Ti, so is neither the monitor nor cables.

I found out that the monitor works stable with 1920x1080 at 30Hz but honestly is not nice to use. I tried 50Hz and it works for 15min and then it starts slowly flickering until it turns unbearable. My screen never goes black, it is more like an intermitent electric failure that speeds up to a flick every 2 seconds more less.

I tried with chatgpt help different "Detailed Resolutions" using Cru (Custom Resolution Utility) without luck at ~60, ~59, ~75.
Then I used DDU as suggested in this post and found the 30Hz stable config.

Do you know what else can I try? Should I wait for a new graphics driver update?

Thanks in advance!