Faded colors in videos on UHD Graphics 620 (Core i5 8250U)

[Arepo]

Hi everyone,

I use a laptop with a UHD 620 graphics and in several video playing applications including Microsoft Movies and TV after few seconds of playing colors fade (in other words, colors start looking washed out).

I noticed it right after buying my laptop with Windows 10 Home in 2018 and it still persists now in 2022 and after upgrade to Windows 11 Pro. The laptop is HP Pavilion X360 14" laptop (model 14-Ba108ur).

This problem is also reported by several other users in Microsoft support forum. One of them mentioned that if he switches Movies and TV app to use a dedicated graphics card from NVidia, the problem is gone. Same is true for me. Also, I noticed that same problem happens in one other touchscreen-friendly video playing app (though not in all of them). So it is probably a problem with Intel video driver.

Any help?

[Alberto_R_Intel]

Arepo, Thank you for posting in the Intel® Communities Support.

In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

The videos that you are referring to, are those locally stored on your laptop or those are streaming videos?

If they are streaming videos, could you please provide the link?

Just to confirm, this same issue, its been happening for 4 years now on this specific machine, correct?

On which other applications besides "Microsoft Movies and TV" are you noticing this problem? 

Did you make any recent hardware/software changes that might cause this problem?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello Arepo, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello Arepo, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.

Regards,

Albert R.

Intel Customer Support Technician