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WilyAo
Beginner
10,578 Views

Failed GPU startup Intel(R) HD Graphics 3000 GPU with vendor id 32902 and device ID 278 is not diretX 11 compliant.

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I just bought and installed Age of Empires II: Definitive Edition from the Microsoft Store and when I open the game I get the problem that Intel(R) HD Graphics 3000 is not compatible with DirectX 11.

Why does this problem happen if I have directX 12 installed?

My laptop was windows 7 and I updated it to w10.

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n_scott_pearson
Super User Retired Employee
7,372 Views

Intel HD Graphics​ 3000 is not supported on Windows 10. There are no drivers from Intel that support it. You are running on Microsoft's compatibility driver, whose software compatibility, as you have found, is ancient. Your choices are to downgrade to Windows 7 (which makes no sense with its pending discontinuation) or upgrade to newer hardware.

S​orry, but this is the reality of the situation,

...S

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n_scott_pearson
Super User Retired Employee
7,373 Views

Intel HD Graphics​ 3000 is not supported on Windows 10. There are no drivers from Intel that support it. You are running on Microsoft's compatibility driver, whose software compatibility, as you have found, is ancient. Your choices are to downgrade to Windows 7 (which makes no sense with its pending discontinuation) or upgrade to newer hardware.

S​orry, but this is the reality of the situation,

...S

View solution in original post

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