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SYarr
Beginner
2,083 Views

Fatal Error: Exception in Exception Handler (Old Issue Resurfaced)

Unfortunately I have received the error 'Fatal Error: exception in exception handler' when trying to launch the game Command and Conquer 3: Tiberium Wars. Looking through the support discussions, this seems to have been an old issue that was resolved but appears to be happening again. This happens every time I try to launch the game

I have an Intel HD 4400 graphics card and i5-4200U processor, its drivers are up to date and I am running Windows 8.1.

An old discussion on the topic seems to identify an issue with igdusc32.dll but doesn't explain it:

A driver update was released in 2016 to deal with a solution to the problem but, for some reason, it is incompatible with my laptop:

https://downloadcenter.intel.com/download/27414?v=t Download Beta Intel® Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.40]

Your help would be greatly appreciated, thank you for your time.

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2 Replies
idata
Community Manager
343 Views

Hello falloutalley

 

 

Thank you for joining the Intel® community.

 

 

Have you tried a clean installation of the Intel® graphics driver? If you have not please refer to the steps below.

 

 

Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Steps to save the report:
  1. Run the utility.
  2. Click on "Scan" to get the scanned system.
  3. Once the scan is complete click on "next".
  4. Use the "save" option, save the report to your desktop.
  5. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

 

Steps for the clean installation:

 

 

First, you will have download the Intel® HD Graphics 4400 driver version on the following link https://downloadcenter.intel.com/download/27414/Beta-Intel-Graphics-Driver-for-Windows-10-and-Window... https://downloadcenter.intel.com/download/27414/Beta-Intel-Graphics-Driver-for-Windows-10-and-Window... (download the driver version comparable to your system), once the driver is downloaded please make sure that the unit is not connected to the internet during the uninstall/install driver to avoid any automatic update, and follow these steps to uninstall the graphics drivers:

 

  1. On the keyboard, press WinLogo key + R, then type in devmgmt.msc
  2. Expand the Display Adapters section.
  3. Find the Intel® Graphics Driver.
  4. Right-click the Intel Graphics Driver and select Uninstall.
  5. Select the checkbox Delete the driver software for this device.
  6. Reboot the computer after the uninstall process has finished.

 

Repeat this process until you get to the Microsoft basic display adapter.

 

 

Once the reboot is completed, please follow these steps in order to manually update the Intel® graphics driver:
  1. Use the .zip file downloaded previously.
  2. Unzip the file to a designated location or folder.
  3. Right-click on the Windows Start icon and open Device Manager.
  4. Click "Yes" when prompted for permission from User Account Control.
  5. Expand the Display adapters section.
  6. Right-click the Intel® graphics entry and select Update Driver Software.
  7. Click "Browse my computer for driver software".
  8. Click "Let me pick from a list of device drivers on my computer".
  9. Click "Have Disk".
  10. Click "Browse".
  11. Access the designated location or folder, and access a folder called "Graphics".
  12. Select the file called "igdlh64" or "igdlh".
  13. Click Open, then click OK, and finally click "Next". Drivers are now being installed.
  14. Reboot your computer.

 

You could also try the manual installation for the Intel® driver version 15.40.41.5058 https://downloadcenter.intel.com/download/28163/Intel-Graphics-Driver-for-Windows-15-40-?product=814... https://downloadcenter.intel.com/download/28163/Intel-Graphics-Driver-for-Windows-15-40-?product=814... (download the driver version comparable to your system).

 

 

Hope this helps.

 

 

Regards,

 

Leonardo C.

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation

 

idata
Community Manager
343 Views

Hello falloutalley

 

 

I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back.

 

 

Regards,

 

Leonardo C.

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation

 

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