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Firmware GPU malware?

Piotr
Novice
173 Views
Dear Intel Community,

All devices in my network seems to be infected probably with firmware malware related to GPU. What happens? I have strange black artifacts in some apps/scenario in all devices. Also all downloaded files are corrupted/compromised. Reinstalling OS (Windows 10) and wiping SSD drive did not help. I think that this malware used some exploits in firmware of GPU but I have no knowledge to confirm this.

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3 Replies
AndrewG_Intel
Moderator
152 Views

Hello @Piotr

Thank you for posting on the Intel® communities.


In order to check this further, could you please provide us with these details:

1- Please elaborate more regarding the "firmware malware related to GPU" issue. How did you determine this is related to GPU firmware malware? Do you handle the specific code, Intel® SA number, or malware type so it can be identified?

2- You mentioned all the devices on your network are affected by this issue. Please provide more details. Are all of them based on Intel® CPUs? Are any other devices like smartphones, tablets, etc affected?

3- When did it start to happen? What changes did occur at that moment? Was there any recent Windows*, driver, BIOS, or software update?

4- Details of the apps (app names and versions) and scenarios where you have this behavior. If possible, please provide a short video or screenshots showing the issues.


5- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system:

  • Download the Intel® SSU and save the application on your computer
  • Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
  • To save your scan, click Next and click Save.
  • Once you have saved the file (.txt file), please attach it to your reply.

To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
132 Views

Hello Piotr

We are checking this thread and we would like to know if you need further assistance. Please do not hesitate to contact us back if you have additional inquiries.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
115 Views

Hello Piotr

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.


Best regards,

Andrew G.

Intel Customer Support Technician


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