- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I don't know what to do at this point. All other games and software I've tried have been working fine.
GPU: Intel ARC B580
CPU: AMD Ryzen 5 3600 6-Core
Link Copied
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi RabbitWithAxe,
Thank you for posting in our Community. No worries, we’ll work together to get this sorted out. Since you’re using an Intel® Arc™ B580 GPU with an AMD Ryzen 5 3600 processor, the crash could be related to driver compatibility, DirectX, or certain Fortnite-specific graphics configurations. To help us pinpoint the root cause, I’d like to ask for a few additional details.
- Do you use any third-party software overlays (e.g., Discord, MSI Afterburner, or Intel Arc Control overlay) while launching the game?
- Are you running the game via Epic Games Launcher, and have you tried verifying the game files through the launcher’s settings?
- When the issue began, after a driver, Fortnite, or Windows update?
- Have you tried performing a clean driver installation using Display Driver Uninstaller (DDU) before reinstalling the latest Intel® Arc driver?
Additionally, I'd like to delve deeper and verify specifics like the graphics models, precise driver versions, and any system errors. Utilizing the Intel SSU tool will enable me to collect detailed information about your system setup, which could aid in identifying the underlying cause of this issue.
Have a nice day!
Best regards,
Von M.
Intel Customer Support Technician
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello RabbitWithAxe,
Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.
Have a nice day!
Best regards,
Von M.
Intel Customer Support Technician
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello RabbitWithAxe,
I have not heard back from you, so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.
Best regards,
Von M.
Intel Customer Support Technician
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page