Fortnite crashes in performance mode

[N0Name]

Fortnite crash in performance mode while in dx11 works, the frame rate is way lower like 50% lower in my case, dx11 works for some time but also crashes

[JedG_Intel]

Hello N0Name,

Thank you for posting on Intel Community Forum.

To assist you effectively, please share the information below.

1. Is the issue isolated to Fortnite?

2. Was this working fine before?

3. Are there any error messages or codes displayed when the crash occurs?

4. Which digital distribution platform are you using (Steam, Epic Games, etc.)?

5. Kindly share some screenshots and recordings of your game settings so we can replicate and check the issue on our end using the same settings you use during gameplay.

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello N0Name,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello N0Name,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician