Intel Arc & Iris Xe Graphics Windows

[MrGGs]

Using the Intel Driver and Support Assistant... It tells me 1 software update available. It's the Intel Arc & Iris Xe Graphics Windows. I click download, and it thinks for a second and then states "Download Failed Unexpectedly" and doesn't allow me to move forward. I've opened up the intel Graphics app as well and just simply tried to download the update that's available there as well.. Nothing happens. I've been deal with this for a while now, just thinking it would eventually fix itself, and since it's not worked out the issue, I'm hoping someone here can help me! If more information is needed, please let me know!

[Earl_Intel]

Hi MrGGs,

Thank you for posting in the communities!

I appreciate you for the detailed explanation—that really helps us understand what’s going on.

I’m sorry to hear this update issue has been dragging on for a while. It’s definitely frustrating when things don’t work as expected, especially after giving it time to resolve on its own.

Since the update for the Intel Arc & Iris Xe Graphics driver continues to fail both through the Intel Driver and Support Assistant (IDSA) and the Intel Graphics Command Center, we’d like to dig a bit deeper. To help us move things forward, could you share a few additional details?

• Have you tried reinstalling the IDSA application?
• My I know what device you have? is it a desktop or a laptop? If it's a laptop, may I know the exact make and model of it?

Kindly run this on your system so that I can also gauge the following peripherals and the driver versions that you have: Intel® System Support Utility for Windows*

Once finished downloading, open the tool, click on scan (leave the default items checked), click next, then save the system information to a .txt file. Please provide us the .txt file.

Best regards,

Earl E.

Intel Customer Support Technician

[MrGGs]

I replied to the email that was sent to me, and realize that that may have not been the right place to reply. So, here's a copy and paste of that email!
Hey! Thank you for the response! 
I have tried to reinstall the IDSA app, and it's given me the same results. I do have a desktop. I will attach the following text file for you to take a look at. Hopefully it provides all the information you need to move forward.
If some of the information that you asked for is not listen in the text file, please let me know what other information that you may need and the easiest way for me to find the information to gather for you. 
Thank you! 

[Earl_Intel]

Hello MrGGs,

Just checking in to see if you've had a chance to gather the additional details we requested. Specifically:

• Have you tried reinstalling the Intel Driver & Support Assistant (IDSA)?
• Is your device a desktop or laptop? And if it's a laptop, could you please share the exact make and model?
• Were you able to run the Intel® System Support Utility for Windows and generate the .txt file?

Once we have this info, we'll be in a much better position to guide you through the next steps and get that graphics driver update sorted out.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hello MrGGs,

Thank you for sharing this helpful information with us.

No worries—let’s continue with the troubleshooting. Please ask the customer to try the following steps:

• Refresh Results from the left-hand menu of the Intel® Driver & Support Assistant (IDSA) scan page.
• Clear the browser cache by pressing Shift + F5, then reattempt the IDSA scan.
• If the issue persists, check that both the Intel® DSA Service and Intel® DSA Updater Service are running:
  • Open Windows Search, type Services, and locate Intel(R) Driver & Support Assistant.
  • Confirm the status for both services shows Running. If not, right-click the service and select Start.
• Check for any pending Windows Updates by going to Settings > Updates & Security.
• If the system hasn’t been restarted recently, perform a system reboot. You can verify system uptime by opening Task Manager > Performance > CPU tab.

Please let me know if the issue persists after these steps, and we’ll determine the next best course of action.

Best regards,

Earl E.

Intel Customer Support Technician

[MrGGs]

Following all the steps above. It has still left me not able to download the latest update from IDSA. 
If there are any other suggestions, please let me know and I'll give them a go!
Thanks! 

[Earl_Intel]

Hello MrGGs,

Thank you for taking the time to complete the troubleshooting steps we recommended.

No problem—I'll review this further on our end and keep you updated via email.

In the meantime, please keep an eye on your inbox for my message.

Best regards,

Earl E.

Intel Customer Support Technician

[VonM_Intel]

Hello MrGGs,

We’ve received the email you sent. Thank you for sharing it with us. I attempted to download and open the ZIP file attached; however, I encountered an error, and the file could not be opened successfully. May I kindly ask you to re-compress the files and save them again as a ZIP file? Once done, please resend the updated file here so I can properly review the contents and proceed with the appropriate troubleshooting steps.

I appreciate your cooperation and look forward to your response.

Best regards,

Von M.

Intel Customer Support Technician

[MrGGs]

When trying to zip, there were a few text files that wouldn't compress, so I skipped them to allow it to zip properly... if you need the text files that were zipped, let me know. The DSA.zip folder is too large to attach here, so once again I'm uploading the zipped folder to one Onedrive, and I'll share the link here - DSA.zip
Along with that the "IGDerroinstall" png that's being attached is the newest thing that's happened. On the webpage, when I clicked install for the new update, that's been failing, it prompted me to download the intel graphic software, and I thought this would resolve it all.. and it just ended doing what the picture shows. 
Along with the install on the IDSA actually showed a progress bar for the download, but then once it was "Completed" it stated that it failed, again. 
Just wanted to update with that news. Thanks again for all your help.. sorry this has been a headache I'm sure. 

[VonM_Intel]

Hello MrGGs,

Thank you for sharing the DSA.zip folder via OneDrive and for the update, including the screenshot of the latest error. I understand this has been a frustrating process, and I appreciate your patience. In some cases, the Intel® Driver & Support Assistant may fail to download and install updates, showing errors like Unexpected Download Error or Multiple Download Failed. To address this, please follow these steps:

1. Open Intel® Driver Support Assistant.
2. Go to Settings.
3. Scroll to find the Folder Location and click the Change Location button.
4. You may either make a new folder or select an existing location for the driver updates to be downloaded.

Please note that Adblocker may potentially be the cause of failed downloads by preventing download requests from Intel® Driver Support Assistant. Make sure this is paused or removed from the browser extension.

If the issue is still the same, proceed to follow these steps:

1. Download the latest graphics driver directly from the Intel website and install it manually. This will bypass the Intel® Driver & Support Assistant and may resolve any issues that caused the failure.

   1. Save the .zip file from Download Center on the computer.
   2. Go to where the .zip file is saved and unzip it.
   3. Go to the Device manager.
   4. Click Display adapters and pick the Intel Graphics.
   5. Select Update driver.
   6. Click Browse my computer for driver software.
   7. Click Let me pick from a list of device drivers on my computer.
   8. Click Have Disk.
   9. Click Browse. Select the location where the .inf files was save name iigd_dch.inf for UHD and iigd_dch_d.inf for Iris XE.
   10. Click Next. Select the driver populated.
   11. Click Next to install the driver. (Normally it will take 3-8 minutes depending on the systems speed).
   12. Reboot the computer when prompted.

2. Check your computer's system requirements to ensure that your system is compatible with the graphics driver you are trying to install. If your system does not meet the minimum requirements, the installation may fail.

3. If you're using an antivirus software or firewall, temporarily disable them and try the update again. Sometimes, antivirus software or firewalls can interfere with the installation of new software.

Additionally, for your reference, here are our official troubleshooting guides:

• “Unexpected Download Error” or “Multiple Download Failed” in Intel® DSA

• Failed Unexpectedly When Updating Graphics Driver in Intel® DSA

Please let me know which of the troubleshooting steps I provided helped resolve the issue

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello MrGGs,

I wanted to follow up on my previous message regarding the Intel® Driver & Support Assistant issue you reported. Have you had a chance to review the troubleshooting steps I provided?

Please let me know if you require any further assistance or if any of the suggested solutions helped resolve the problem. I’m here to help ensure we get this matter resolved for you.

Best regards,

Von M.

Intel Customer Support Technician

[ArchieD_Intel]

Hello MrGGs,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Archie D.

Intel Customer Support Technician