Fortnite streched resolution

[Ravvs]

Hello, i got problems with setting up streched resolution on Fortnite. After coming back to this game after two years i wanted to play some of it but black bars showed up. My specs are Iris Xe graphics and intel core i5 1235U. Can someone help me out?

[Mike_Intel]

Hello Ravvs,

Thank you for posting in Intel community Forum.

For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.

1. Was it working fine before?
2. If yes, what was the last change made in the system before the issue started?
3. What is the brand and model of your system?
4. What are the troubleshooting steps that you tried so far?
5. Please provide screenshots and/or video of the issue.
6. For me to review the hardware and the driver installed, please help generate the SSU logs of your system. Kindly refer to the link below for the steps:

How to get the Intel® System Support Utility Logs on Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Ravvs · Accepted solution]

I already managed to fix it.
The most simple fix is to just download the old Intel Graphics Configuartion device (Beta) from the Microsoft store. With that you can change resolution however you want.

[JohnM_Intel]

Hello Ravvs,

Could you please confirm if you have reviewed the information I posted? Your feedback at your earliest convenience would be greatly appreciated so we can decide on the best way to proceed with resolving this matter.

Best regards,

John M.

Intel Customer Support Technician

[Mike_Intel]

Hello Ravvs,

Thank you for the update and I am glad that the issue is now fixed.

Since your game is running fine now, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician