From 4826 to 4887 Random colored bars appear and then a black screen freezes with no signal output.

[Jamas94]

When using Chrome to watch online videos normally, color blocks and flickering suddenly appear on the screen. After a few seconds, there is no signal output from the graphics card, but the background audio is still playing. I can only reboot the system. System Event Viewer shows that the Intel graphics driver stopped responding.

I turned off hardware acceleration in Chrome from the 17th to today, and there is still an upload problem, but I opened Chrome to browse the web, not watch videos, just play games.

The same thing happens with other programs

There is a GSCX64 event
:ID1
Reset the Intel(R) Graphics System Controller Firmware Interface.
Show events
Event ID: 4101
The driver version shown is 31.0.101.4887

The graphics card is ARC A770 16G LE

Does this issue occur after installing Intel ARC A770?

Yes

Did you have any other graphics cards before the Intel ARC A770?

Yes

Can you reproduce the graphics if you leave the system in the BIOS menu for a while?

No

Are you facing flickering issues while watching online videos?

sometimes

I tried DDU with no success. The above problem still occurs.

Random crashes occurred during testing for a month

The following error event occurred today

Communication error

System 

  - Provider 

   [ Name]  Microsoft-Windows-HAL 
   [ Guid]  {63d1e632-95cc-4443-9312-af927761d52a} 
 
   EventID 15 
 
   Version 0 
 
   Level 2 
 
   Task 0 
 
   Opcode 0 
 
   Keywords 0x8000000000000000 
 
  - TimeCreated 

   [ SystemTime]  2023-10-31T02:03:01.6493600Z 
 
   EventRecordID 52640 
 
   Correlation 
 
  - Execution 

   [ ProcessID]  0 
   [ ThreadID]  0 
 
   Channel System 
 
   Computer DESKTOP-0KOTANH 
 
   Security 
 

- EventData 

  SourceId 4608 
  FaultInformation 9144061394944 
  FaultReason 6 
  ExtendedData 0 

The opening process of the "WmiApRpl" service in DLL "C:\WINDOWS\system32\wbem\wmiaprpl.dll" failed with error code "Device not ready". . Performance data for this service will not be available.

- System 

  - Provider 

   [ Name]  Microsoft-Windows-Perflib 
   [ Guid]  {13b197bd-7cee-4b4e-8dd0-59314ce374ce} 
 
   EventID 1008 
 
   Version 1 
 
   Level 3 
 
   Task 0 
 
   Opcode 0 
 
   Keywords 0x8000000000000000 
 
  - TimeCreated 

   [ SystemTime]  2023-10-31T01:58:39.1006301Z 
 
   EventRecordID 51784 
 
   Correlation 
 
  - Execution 

   [ ProcessID]  7028 
   [ ThreadID]  6180 
 
   Channel Application 
 
   Computer DESKTOP-0KOTANH 
 
  - Security 

   [ UserID]  S-1-5-21-3817197637-3740360339-4182718977-1001 
 

- EventData 

  Service WmiApRpl 
  Library C:\WINDOWS\system32\wbem\wmiaprpl.dll 
  Win32Error 21 

4 more Intel warning events

Resetting the Intel(R) Graphics System Controller Firmware Interface.

-System

   - Provider

    [Name] GSCx64
 
   -EventID 1

    [Qualifiers] 32775
 
    Version 0
 
    Level 3
 
    Task 0
 
    Opcode 0
 
    Keywords 0x80000000000000
 
   - TimeCreated

    [SystemTime] 2023-10-31T02:03:07.5101196Z
 
    EventRecordID 52642
 
    Correlation
 
   - Execution

    [ProcessID] 4
    [ThreadID] 9596
 
    Channel System
 
    Computer DESKTOP-0KOTANH
 
    Security
-EventData  
  0000000001000000000000000100078000000000000000000000000000000000000000000000000
-------------------------------------------------- ----------------------------------

Binary data:


in words

0000: 00000000 00000001 00000000 80070001
0010: 00000000 00000000 00000000 00000000
0020: 00000000 00000000

in bytes

0000: 00 00 00 00 01 00 00 00.....
0008: 00 00 00 00 01 00 07 80 .......
0010: 00 00 00 00 00 00 00 00.....
0018: 00 00 00 00 00 00 00 00.....
0020: 00 00 00 00 00 00 00 00.....

[Jean_Intel]

Hello Jamas94,

Thank you for your patience. After investigating the matter, we would like to mention that based on the BSOD with igdkmdnd64.sys and its random occurrence across various applications and games, it is more likely a hardware issue. Although issues triggered by specific games or apps can be due to driver issues, the symptoms you have described are more aligned with hardware at this point. However, we would like to ask you a couple of things:

• Have you tested a clean Operating System Installation to rule out any corrupted files or any other factors?
• What is the model of the Power Supply you are using?

Best regards, 

Jean O. 

Intel Customer Support Technician

[Jamas94]

Yesterday, I installed a clean system from a USB flash drive, deleted BOOST and other partitions on the hard disk and reformatted it.

Currently the 4972 driver will appear
Error event after exiting DOTA2 game
Error application name: dota2.exe, version: 0.0.0.0, timestamp: 0x655bf0de
Error module name: igd10umt64xe.DLL, version: 31.0.101.4972, timestamp: 0x65580008
Exception code: 0xc0000409
Error offset: 0x0000000000a9486d
Error process ID: 0x0x13C
Wrong application startup time: 0x0x1DA1EAEA03045EE
Wrong application path: E:\SteamLibrary\steamapps\common\dota 2 beta\game\bin\win64\dota2.exe
Error module path: C:\Windows\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_a32d16455e7a5a26\igd10umt64xe.DLL
Report ID: 506dc7ee-b746-4753-a513-1e2f34bf9d87
Full name of error package:
Error package relative application ID:

Also, when I was playing Uncharted 4, the game crashed and the following warning event occurred.
Monitor driver igfxnd stopped responding and was successfully recovered.
Event ID:4101
Then I tested the GPU stress test of aida64 and the following picture attachment prompt appeared.
---------------------------------------------------------------------------------------------------------------------

Today there was only an error event of exiting the game while playing DOTA2.
I also tested that the screen automatically turns off after 3 minutes and the system automatically goes to sleep after an hour. After sleeping and waking up after an hour, the keyboard can be operated, but there is no video signal output.

Currently, time is limited and only these issues have been tested.

---------------------------------------------------------------------------------------------------------------------

 My power supply model is Delta NX550 80PLUS

[Jean_Intel]

Hello Jamas94,

The issue remains even after a clean installation of the Operating System. You mentioned that you have a 550W power supply, and it would be ideal to note that, based on the system requirements for the Intel Arc A-series graphics, we recommend using a 600W PSU for your graphics cards. Based on this information, we recommend you test with a 600W PSU to confirm the issue is still in use when using a PSU that meets the system requirements.

Best regards, 

Jean O. 

Intel Customer Support Technician

[Jamas94]

This is a standby problem. The load is not high, and there is currently no flickering screen. However, there is a chance that a black screen will appear when waking up from standby, making it impossible to wake up the system correctly.

And this power supply has enough margin and can output up to 650W.

[Jean_Intel]

Hello Jamas94,

We understand that the issue occurs even if the system load is not high. However, it is important to mention that the PSU is rated to output 550W of continuous power on a regular basis, and it can also output 700W of peak power, which is the maximum amount of power the PSU can output for short periods of time. To diagnose the problem, it would be ideal if you can try using a different PSU that has been validated to work on 600W of continuous power, meeting the system requirements for Intel Arc A770 graphics. This will help us determine if the issue is related to the PSU. Please let us know if it is possible for you to test this.

Best regards, 

Jean O. 

Intel Customer Support Technician

[Jamas94]

Currently I have no other power supply. I use the AMDR9 290 graphics card (nearly 400 watts) and AMD 5700XT (around 225 watts) with higher power consumption. It has been stable for so many years and has higher power consumption than the A770. In theory, this power supply is not suitable for the A770. It should be easy to get a card with a power of 200 watts. My CPU and memory are not overclocked and the power consumption is not high.

Currently, error events triggered by DOTA2 can easily lead to a black screen. Even if the keyboard can be operated, Ctrl+Shift+Win+B cannot be used to restart the graphics card driver.

Error application name: dota2.exe, version: 0.0.0.0, timestamp: 0x65669af4
Error module name: igd10umt64xe.DLL, version: 31.0.101.4972, timestamp: 0x65580008
Exception code: 0xc0000409
Error offset: 0x0000000000a9486d
Error process ID: 0x0x3490
Wrong application startup time: 0x0x1DA22B21DBD1211
Wrong application path: E:\SteamLibrary\steamapps\common\dota 2 beta\game\bin\win64\dota2.exe
Error module path: C:\Windows\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_a32d16455e7a5a26\igd10umt64xe.DLL
Report ID: f1ae8054-7abc-4b95-b05b-ed300375fca5
Full name of error package:
Error package relative application ID:

The following events are triggered: the command sent to the adapter has timed out; the adapter is not responding.

Monitor driver igfxnd stopped responding and was successfully recovered.

The Intel(R) Graphics System Controller Firmware Interface is being reset.

[Jean_Intel]

Hello Jamas94,

We understand that you are unable to try another power supply, and the system works without any errors when using other graphics cards with similar TDPs. We will proceed to look into this matter internally once again, and we will be posting back as soon as we have more details.

Best regards, 

Jean O. 

Intel Customer Support Technician

[Jean_Intel]

Hello Jamas94,

Thank you for your patience. As discussed earlier, we appreciate the effort you have put into troubleshooting and testing multiple solutions for your graphics card issue. However, based on the results, we suggest that you proceed with the RMA process. Please be advised that this process cannot be completed through the forums and you will need to contact us directly. You can find the contact information, including local and country-wise phone numbers, on our website.

• U.S. and Canada: Intel Customer Support
• Europe, Middle East, and Africa: Intel Customer Support EMEA 
• Asia-Pacific: Intel Customer Support APAC 
• Latin America: Intel Customer Support LAR  

Best regards, 

Jean O. 

Intel Customer Support Technician

[Jean_Intel]

Hello Jamas94,

We will proceed to close the thread since we have not heard back from you. As we mentioned before, please contact us directly to continue with the RMA process for your graphics card. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards

Jean O.

Intel Customer Support Technician

[Jamas94]

5074 seems to have solved some random black screen situations. Now I have not had a system black screen for more than a week. However, Uncharted 4 will crash sometimes and can only be reset by clearing the pre-rendered cache. I will continue to test the new driver in the future.