GPU Intel(R) UHD (integrated) new driver not regonised by Fusion360

[tzavbs]

I recently updated it, and when I opened Fusion 360, it no longer recognizes the date of the driver (it does recognize the version of it), so Fusion sort of goes into a mode where it uses less performance because it thinks it is a bad driver and starts lagging. What should I do? I usually update drivers with the express option from Intel Driver Support when there's a new update, and I did that too for my CPU, but nothing went wrong there.

Intel Driver Support says this:
Driver Details      Up to date
Provider               Intel Corporation
Version                 32.0.101.5542
Date                      2024-08-06

It's good to mention that Windows 11 didn't see the new driver update, but the Intel app and other games recognized it as an old one. Windows does recognize it(the new one) after the update as the installed one.

Thanks a lot!

[JeanetteC_Intel]

Hello tzavbs,

Thank you for posting in Intel Communities.

To better understand and troubleshoot this problem, I need some additional information:

1. What was your previous driver version before updating to 32.0.101.5542?
2. Did you perform a clean installation or just an update over the existing driver?
3.  What version of Fusion 360 are you running?
4. Where exactly in Fusion 360 does it show the driver date issue? (settings, graphics diagnostics, etc.)
5. What specific performance issues are you experiencing? (lag, rendering problems, etc.)
6. When you mention "Intel Driver Support" - are you referring to Intel Driver & Support Assistant (DSA) or Intel Graphics Command Center?
7. Have you tried restarting Fusion 360 or your system after the driver update?
8. Does this date recognition issue occur with any other applications besides Fusion 360?
9. Could you also share your SSU log file so I can review your complete system configuration?

Looking forward to your reply.

Best regards,

JeanetteC.

Intel Customer Support Technician

[tzavbs]

Thanks for your response!

1.I think I had this version before, because I found it in one of the reports but it doesn’t line up. That’s the version I updated to, not the one I previously had. Is it possible that because I didn’t do a clean install (I used the express option), the driver sort of rolled itself back? Just to be clear, I updated it because I wanted to play a game that required a GPU driver update. I installed Intel Driver & Support Assistant (DSA), it told me to update to 32.0.101.7076, and now it’s back to 32.0.101.5542 but broken?

Driver Details
Provider: Intel Corporation
Version: 32.0.101.7076
Date: 2025-12-09

2.I updated over the old one, I think. I didn’t do a clean install I used the express option.

3.Latest driver on Windows 11 x64.

4.I clicked the profile icon in Fusion 360 (top-right corner). Next to it there’s a question mark I clicked that, then went to Support & Diagnostics → Graphics Diagnostic. That’s where Fusion gave me the message, but it also appears when I open projects.

5.I’m experiencing lag, slow rendering, and Fusion sometimes stops responding. I’ve never had this before.

6.Intel Driver & Support Assistant (DSA).

7.I tried fixing Fusion with their repair tool, but it didn’t work. Then I reinstalled it, but it still didn’t work.

8.Not that I know of.

9.I just generated an SSU file. Do u need the full one? I've never worked with SSU files, so i don't know what they can reveal about my laptop

Processor:"13th Gen Intel(R) Core(TM) i5-1335U , GenuineIntel"
- "Graphics"
Intel ® Graphics Driver Version:"32.0.101.5542"
- "Intel(R) UHD Graphics"
Adapter Compatibility:"Intel Corporation"
Adapter DAC Type:"Internal"
Adapter RAM:"3,87 GB"
Availability:"Running or Full Power"
Bits Per Pixel:"32"
- "Caption":"Intel(R) UHD Graphics"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=UHD+Graphics"
CoInstallers:"oem94.inf,iRPLPD_w10_DS,Internal,Intel(R) UHD Graphics Family"
Color Table Entries:"4294967296"
Dedicated Video Memory:"128 MB"
Driver:"igdkmdn64.sys"
Driver Date:"06.08.2024 03:00 a.m."
Driver Path:"C:\WINDOWS\system32\DriverStore\FileRepository\iigd_dch.inf_amd64_7e6b8068cd62635f\igdkmdn64.sys"
Driver Provider:"Intel Corporation"
Driver Version:"32.0.101.5542"
INF:"oem94.inf"
INF Section:"iRPLPD_w10_DS"
Install Date:"Not Available"
Installed Drivers:"<>,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_7e6b8068cd62635f\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_7e6b8068cd62635f\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_7e6b8068cd62635f\igd12umd64.dll"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"Not Available"
Location:"PCI bus 0, device 2, function 0"
Manufacturer:"Intel Corporation"
Microsoft DirectX* Version:"DirectX 12"
Monochrome:"No"
Number of Colors:"4294967296"
Number of Video Pages:"Not Available"
PNP Device ID:"PCI\VEN_8086&DEV_A721&SUBSYS_14611462&REV_04\3&11583659&0&10"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Refresh Rate - Current:"60 Hz"
Refresh Rate - Maximum:"60 Hz"
Refresh Rate - Minimum:"60 Hz"
Resolution:"1920 X 1080"
Scan Mode:"Noninterlaced"
Service Name:"igfxn"
Status:"OK"
Video Architecture:"VGA"
Video Memory:"3957 MB"
Video Processor:"Intel(R) UHD Graphics Family"

[tzavbs]

Also found this for my Processor, which also has its driver updated with DSA. Again, I'm new to this, so if you need the full SSU could we switch to a private conversation? Like email? Thanks again!
- "Processor"
- "13th Gen Intel(R) Core(TM) i5-1335U"
Architecture:"x64"
ATPO:"Not Available"
Availability:"Running or Full Power"
Caption:"Intel64 Family 6 Model 186 Stepping 3"
- "Chipset Name":"13th Gen Intel(R) Core(TM) i5-1335U"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=13th+Gen++Core+i5+1335U"
CPU Speed:"1,3 GHz"
Current Voltage:"1.7 volts"
Driver:"Not Available"
Driver Date:"04.21.2009 12:00 a.m."
Driver Path:"C:\WINDOWS\system32\drivers\intelppm.sys"
Driver Provider:"Microsoft"
Driver Version:"10.0.26100.7019"
Ext. Family:"Not Available"
Family:"Not Available"
FPO:"Not Available"
INF:"cpu.inf"
INF Section:"IntelPPM_Inst.NT"
Install Date:"Not Available"
Last Error Code:"Not Available"
Level 1 Cache:"10 x 96 KB"
Level 2 Cache:"10 x 6656 KB"
Level 3 Cache:"12 MB"
Load:"14%"
Manufacturer:"GenuineIntel"
Model:"186"
Name:"13th Gen Intel(R) Core(TM) i5-1335U"
Number of Cores:"10"
Number of Cores Enabled:"10"
Number of Logical Processors:"12"
Part Number:"To Be Filled By O.E.M."
Power Management Capabilities:"Not Available"
Power Management Supported:"No"

[JeanetteC_Intel]

Hello tzavbs,

Thank you for providing the additional details. I'd like to share some important information:

What type of information is collected from Intel® System Support Utility?

Intel® System Support Utility scans for system and device information. This Information includes details about BIOS/platform, display, memory, motherboard, networking, operating system, processor, and storage.

Intel® Driver & Support Assistant (Intel® DSA) keeps your system up to date by providing tailored support and hassle-free updates for most of your Intel hardware. However, driver offered by this tool (Intel DSA) are generic which may or may not work well on original equipment manufacturer (OEM) devices.

Intel provides generic software and drivers, but your computer manufacturer may have customized these with specific features or modifications. For OEM devices, we recommend contacting your manufacturer's support for optimal driver compatibility.

Reference: Where to Obtain an Intel® Graphics Driver for an OEM (Original Equipment Manufacturer) Product?

Since this is an OEM device, please understand that our support may be limited as we're not familiar with the specific technologies, settings, customizations, and features your manufacturer has implemented. However, I'll do my best to assist you.

Please help by checking the following:

1. Have you tried a clean installation using the latest OEM drivers from your system manufacturer's download page instead of Intel's generic drivers? (I couldn't find this information in your shared logs, so please verify directly with the manufacturer)
2. While working with OEM support, please confirm your BIOS firmware is updated to the latest version
3. Ensure there are no pending Windows Updates

I'll conduct an internal analysis while you complete these steps and will update you as soon as I have additional information.

Looking forward to your response.

Best regards,

JeanetteC.

Intel Customer Support Technician

[tzavbs]

1. I didn’t try that because I’m not really sure how to do it. I have an MSI Modern 15 F13MG laptop.

2. I don’t have the latest BIOS. I’m one version behind. But I might struggle to update it.

3. There aren’t any new updates. I regularly update my laptop and check for updates daily.
   
   

Would it be better if I reverted to the old driver using Windows’ option in Device Manager to roll back the driver?

Thanks again for helping me with all of this!

[JeanetteC_Intel]

Hello tzavbs,

Thank you for the details about your MSI Modern 15 F13MG laptop.

I'll send you a private email to gather additional information needed to properly isolate this issue while protecting your privacy. Be sure to check your inbox, as well as your spam and junk folders, as the message might have been directed there.

Rolling back the driver could be a good troubleshooting step - we can discuss this further once I hear back from you.

Thank you for your patience, and I look forward to helping you resolve this issue!

Best regards,

JeanetteC.

Intel Customer Support Technician