Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance and optimization
17794 Discussions

GPU no show

Trust
Beginner
904 Views

Ok so I have a problem, one day I was playing my games then it crashed then Intel(R) PCIe Controller (x16) - 1901 has a yellow triangle. This happened 9 months ago, I just want my GPU back. Also, GPU is no show in the device manager. Yes, I have been trying to download drivers but none of them seem to work such as the "Chipset INF".


me specs: Acer Nitro 5 is supposed to have 1650.


0 Kudos
4 Replies
Trust
Beginner
880 Views

so yall dont want to help little ole me?

Alberto_R_Intel
Moderator
859 Views

Trust, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

Is this a new computer?

Was the game working fine before on this same computer?

You mentioned that "GPU is no show in the device manager", are there certain games that you can play or you cannot play any games at all?

When did the issue start?

Did you make any recent hardware/software changes?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


Trust
Beginner
849 Views

YESS THANK YOU FOR RESPONDING,

 

I've had this laptop since September of 2020, so IDK if that qualifies as new or not.

yes, my games were working fine until it crashed.

yes, there are certain games I can play, and certain games I cannot play due to the lack of performance.

it started around February or January don't remember it's been too long.

no, I don't think I made any changes to my software/hardware.

I just upgraded to windows 11

the problem happened at home.

I think I did the "ssu" right.

I think I answered all of your questions please tell me if I forgot anything. I really hope I can get this fixed.

 

Alberto_R_Intel
Moderator
839 Views

Trust, You are very welcome, thank you very much for providing that information and the SSU report.


Based on the information showing in the SSU report, we can confirm that the graphics driver currently installed on your device is 27.20.100.8280 which is the driver provided by Acer:

https://www.acer.com/ac/en/US/content/support-product/8305?b=1


Just to let you know, we always recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform. That should be the proper driver for your system, tested and validated by them.


Since the problem persists with the graphics driver provided by Acer, even though the Intel® graphics drivers are generic, for testing purposes, we can try a clean installation of our latest graphics driver which is version 30.0.100.9864, following the instructions in the links below:

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html


Additionally, I can see that there are a lot of Nvidia drivers available for your computer provided by Acer, which could indicate that the laptop is working with a hybrid graphics controller and it is needed to install the proper driver for Nvidia. 


If the problem persists after installing the Intel® driver, what we advise in this case then, is to get in contact with Acer support directly to confirm if the machine, in fact, works with a hybrid graphics controller and which are the drivers needed, also to report this scenario since the driver provided by them should work with no problems. Besides that, to check if they can reproduce the issue using the same exact computer you are working with, to confirm if they have a fix for it and to make sure that the BIOS version currently installed on the machine is the latest one provided by them or to gather the instructions on how to do that. Warranty option may apply for this case and they will be able to provide all the details about them:

https://www.acer.com/ac/en/US/content/support


Regards,

Albert R.


Intel Customer Support Technician


Reply