Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization

GPU

Zander1
Beginner
782 Views

I have a Lenovo T14s core i5 vPro 10th gen Laptop with a Intel UHD graphic Card, when i want to play Call of Duty: Modern Warfare III, it gives me a error on the launch screen stating that my GPU is out of date, i have downloaded and update my drives but still gives me error when i launch the game. what can i do please help

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8 Replies
Senkuchan
Valued Contributor I
724 Views
How did you update the graphics driver? The version you have appears to be old. Also, share the ssu logs of your computer to check your system specifications. You can follow this link for the instructions on how to get them: https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html
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Zander1
Beginner
711 Views

I updated my drivers directly from the Intel site. according to the site all my drivers are up to date 

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Senkuchan
Valued Contributor I
706 Views
It seems your graphics driver is outdated. Try manually updating the graphics driver using this link: https://www.intel.com/content/www/us/en/download/776137/intel-7th-10th-gen-processor-graphics-windows.html
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Zander1
Beginner
689 Views

i have installed the new drivers but yet it still tells me that my GPU is out of date when i try to launch Call of Duty 

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Senkuchan
Valued Contributor I
678 Views
I have reviewed the ssu logs you sent and the version is not updated. If that is the situation, do a clean installation of the graphics driver and then reinstall the graphics driver. You can use this link for the steps on how to do it: https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html
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Zander1
Beginner
657 Views

i have done every step mentioned and done the clean installation but still when i open Call of Duty it gives me the exact same error message when i try and launch it

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Senkuchan
Valued Contributor I
529 Views

I have reviewed the logs once again, and I can see that there are two driver versions available - 31.0.101.2127 and 31.0.101.2114. Verify which driver version you can see under the device manager display adapter. Here is a link that can help you in checking it: https://www.intel.com/content/www/us/en/support/articles/000005589/graphics.html. This situation seems quite unusual.

 

Moreover, here's the link of the article I found: https://www.intel.com/content/www/us/en/support/articles/000093457/graphics.html

 

Incase the issue is still the same, I suggest contacting Activision Support.

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Senkuchan
Valued Contributor I
563 Views
I have reviewed the logs once again, and I can see that there are two driver versions available - 31.0.101.2127 and 31.0.101.2114. Verify which driver version you can see under the device manager display adapter. Here is a link that can help you in checking it: https://www.intel.com/content/www/us/en/support/articles/000005589/graphics.html. This situation seems quite unusual.



Moreover, here's the link of the article I found: https://www.intel.com/content/www/us/en/support/articles/000093457/graphics.html
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