I'd like to apologise if I've posted this in the wrong forum.
I'm experiencing a game crash when the Intel HD 620 drivers are installed.
The game in question is Harry Potter and half-blood prince, an old game issue yes, but an issue nonetheless.
I can run the game just fine on my main PC (with Nvidia card), however when I install it on my laptop which is equipped with HD620, upon launching, I get a black screen for a few seconds and then the game quits to desktop.
I know this is a Driver issue because when I uninstall it, the game runs normally.
This is what Windows Event Viewer has to say:
Event ID: 1000
Faulting application name: hp6.exe, version: 220.127.116.11, time stamp: 0x496f4981
Faulting module name: hp6.exe, version: 18.104.22.168, time stamp: 0x496f4981
Exception code: 0x80000003
Fault offset: 0x001e0ef6
Faulting process ID: 0x2bf0
Faulting application start time: 0x01d4909f63300ae9
Faulting application path: C:\Program Files (x86)\Harry Potter\Harry Potter and the Half-Blood Prince\pc\hp6.exe
Faulting module path: C:\Program Files (x86)\Harry Potter\Harry Potter and the Half-Blood Prince\pc\hp6.exe
Report ID: ca05df32-e396-402a-bc56-d94779c2ff85
Faulting package full name:
Faulting package-relative application ID:
Perhaps I can report this as a bug to someone, to get it fixed? I doubt Intel would care about an old game, but its worth a try.
Any help would be appreciated!
I did some more digging, and it seems the game runs perfectly when I connect my laptop to my 4K TV via an hdmi cable.
Perhaps this is a resolution problem?
My laptop runs on 1920x1080, but so does my main PC and it works fine there.
Lowering resolution on the laptop does not help.
Seems the laptop only lets it play on the highest 4K resolution which is odd.
will you share the crashed memory dump file in online storage and sbare he link here . Untill you should disable the antivirus p[roducts , firewall products , before playing .