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PRIMO
Beginner
89 Views

Game drops to 0 fps after updating graphics driver UHD 630

after windows updates my graphics driver my games went from smooth 60 fps to frame dropping  every move (0-1 fps) and I can't find any solutions at the internet

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3 Replies
Alberto_R_Intel1
Employee
40 Views

PRIMO, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

What is the model of the motherboard?

If this is a laptop, what is the model of it?

Is this a new computer?

Was it working fine before?

Did you make any recent hardware/software changes besides the Windows* update?

Which Windows* version are you using?

This problem, does it happen with all the games or just with one game? Please provide the name of the games.

Did you check the game requirements to make sure your system complies with them?

Please provide the SSU report so we can verify further details about the components in your platform, please check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel1
Employee
24 Views

Hello PRIMO, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel1
Employee
7 Views

Hello PRIMO, Since I have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician