Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance and optimization
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Game drops to 0 fps after updating graphics driver UHD 630

PRIMO
Beginner
313 Views

after windows updates my graphics driver my games went from smooth 60 fps to frame dropping  every move (0-1 fps) and I can't find any solutions at the internet

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Alberto_Sykes
Employee
264 Views

PRIMO, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

What is the model of the motherboard?

If this is a laptop, what is the model of it?

Is this a new computer?

Was it working fine before?

Did you make any recent hardware/software changes besides the Windows* update?

Which Windows* version are you using?

This problem, does it happen with all the games or just with one game? Please provide the name of the games.

Did you check the game requirements to make sure your system complies with them?

Please provide the SSU report so we can verify further details about the components in your platform, please check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


Alberto_Sykes
Employee
248 Views

Hello PRIMO, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


Alberto_Sykes
Employee
231 Views

Hello PRIMO, Since I have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


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