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Game "Extreme Tux Racer" problems with Intel HD 620

AKrie1
Beginner
3,501 Views

Hello community!

I have posted this question before on the Twitter support channel. The reply said I should ask here, so I will just repeat what I wrote there:

I have a Lenovo ThinkPad Carbon X1 5th Generation high-end laptop with Intel HD 620 graphics and Windows 10 Pro 64-bit.

The simple game Extreme Tux Racer does not work for me, the penguin and the herrings to be collected as well as other graphical features are invisible.

Tech Info created by the Intel Graphics tool installed on my laptop:

> Intel(R) HD Graphics 620

>

> Berichtsdatum: Donnerstag, 28. Dezember 2017

> Berichtszeit [hh:mm:ss]: 17:15:35

> Treiberversion: 23.20.16.4849

> Betriebssystem: Windows* 10 Pro (10.0.16299)

> Physischer Speicher: 16238 MB

> Lieferanten-ID: 8086

> Geräte-ID: 5916

> Geräterevision: 02

> Version des Graphics Output Protocol (GOP): 9.0.1061

> Aktuelle Auflösung: 1920 x 1080

>

> Prozessor: Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz

> Prozessorgeschwindigkeit: 2904 MHz

> Verwendete Prozessorgrafiklösung: Intel(R) HD Graphics 620

> Shader-Version: 5.1

> OpenGL* Version: 4.5

> OpenCL* Version: 2.1

> Vulkan* Version: 1.0.0

>

> * Microsoft DirectX* *

> Runtime-Version: 12.0

> Hardware-unterstützte Version: 12.0

>

> * Mit dem Grafikbeschleuniger verbundene Geräte *

>

> Aktive Displays: 1

>

> * Digitales Fernsehen *

>

> Displaytyp: Digital

> Seriennummer: LUWST0018524

> DDC2-Protokoll: Unterstützt

> Gamma: 2,2

> Verbindungstyp: DisplayPort

> Gerätetyp: Digitales Fernsehen

>

> Maximale Bildgröße

> Horizontale Größe: 23,62 Zoll

> Vertikale Größe: 13,39 Zoll

>

> Unterstützte Modi

> 640 x 480 (60p Hz)

> 640 x 480 (67p Hz)

> (...)

> 1680 x 1050 (60p Hz)

> 1920 x 1080 (50i Hz)

> 1920 x 1080 (60p Hz)

> 1920 x 1080 (50p Hz)

> 1920 x 1080 (60i Hz)

> 1920 x 1080 (75p Hz)

>

> Unterstützung für Energieverwaltung

> Standby-Modus: Unterstützt

> Suspend-Modus: Unterstützt

>

> Unbearbeitete EDID:

> 00 FF FF FF FF FF FF 00 04 72 CA 02 85 6C 80 73

> 26 1B 01 03 80 3C 22 78 CA 7B 45 A4 55 4A A2 27

> 0B 50 54 BF EF 80 71 4F 81 40 81 80 81 C0 81 00

> 95 00 B3 00 D1 C0 02 3A 80 18 71 38 2D 40 58 2C

> 45 00 56 50 21 00 00 1E 00 00 00 FD 00 38 4C 1F

> 53 16 00 0A 20 20 20 20 20 20 00 00 00 FC 00 53

> 32 37 31 48 4C 0A 20 20 20 20 20 20 00 00 00 FF

> 00 4C 55 57 53 54 30 30 31 38 35 32 34 0A 01 F6

>

> 02 03 2D F1 4F 01 02 03 04 05 06 07 90 11 12 13

> 14 15 16 1F 23 09 07 07 83 01 00 00 67 03 0C 00

> 10 00 38 2D 68 1A 00 00 01 01 28 4C 00 02 3A 80

> 18 71 38 2D 40 58 2C 45 00 56 50 21 00 00 1F 2A

> 44 80 A0 70 38 27 40 30 20 35 00 56 50 21 00 00

> 1A 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

> 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

> 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 11

Here you can see a screenshot and that others have the same problem:

https://sourceforge.net/p/extremetuxracer/discussion/help/thread/197ef1ba/ https://sourceforge.net/p/extremetuxracer/discussion/help/thread/197ef1ba/

0 Kudos
19 Replies
idata
Community Manager
1,030 Views

Hello kriegaex

I received your inquiry and I understand that you are having display problems with Extreme Tux Racer. Please accept our apologies for any inconvenience this may be causing. I will be more than happy looking for a solution.

After looking into your case I would recommend updating the graphics driver; I notice that your driver version is 4849, I wanted to share with you that for Intel® HD Graphics 620 there is a newer version which you can download on the following link https://downloadmirror.intel.com/27355/a08/win64_15.60.01.4877.zip https://downloadmirror.intel.com/27355/a08/win64_15.60.01.4877.zip

For the installation of the driver, you can follow the steps on https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html

As an additional recommendation, you can try playing the game with lower graphics setting and let me know the outcome

Regards,

Leonardo C.

AKrie1
Beginner
1,030 Views

Hello Leonardo.

I tried installing that marginally newer driver before, but I got an error message saying it cannot be installed because it was not certified by my laptop's hardware manufacturer Lenovo:

Furthermore, what do you mean by "lower graphics settings"? I tried with resolutions as low as 800x600 before, no change. I even edited graphics settings in a config file manually for that game, no difference. So, with all due respect, if you just send me prefabricated default answers this is not what I call help. Installing this really small little open source game and trying for yourself on similar hardware with the same graphics processor would maybe help more.

BTW, which specific change in the newer driver suggests that it would make a difference anyway?

idata
Community Manager
1,030 Views

Hello

 

 

I apologize for the inconvenience

 

 

If you are having this error with the installation it means that you need to force the installation I order to do that you need to follow the steps in the link above one by one.

 

 

Of course, we can proceed to do test in our laboratory with your scenario to replicate the problem, it will take about a week, but I will be working on it

 

 

Regarding the recommendation of updating the diver please bear in mind that the divers include fixes and comparability improvements

 

 

In the meantime again please complete the installation of the driver, and test the game again

 

 

Regards,

 

 

Leonardo C.

 

AKrie1
Beginner
1,030 Views

At the very beginning of the video explaining manual installation via device manager there is the same warning as with normal driver installation:

Are you really suggesting me to ignore this and risk my system's integrity, warranty and manufacturer (Lenovo) support just so as to install a driver which is two months more recent and differs in the 4th digit of the version number in comparison to the latest one supported by Lenovo?

AKrie1
Beginner
1,030 Views

And by the way, if I do as suggested in the video, I cannot force the installation either because Windows says the "best" driver for this component is already installed (sorry, my Windows is German):

Stefan3D
Honored Contributor II
1,030 Views

@kriegaex

Try latest driver 23.20.16.4901 in ZIP format from https://downloadcenter.intel.com/download/27412/Graphics-Intel-Graphics-Driver-for-Windows-15-60- Download Intel® Graphics Driver for Windows* [15.60]

To bypass "Die besten Treiber..." message install driver via "have disk method" as described at:

www.windowscentral.com/how-install-intel-beta-graphics-drivers-surface

(ignore prolog about MS surface)

No guarantee it fixes anything.

If you have doubts about a generic driver you can always restore the previous state via "Systemwiederherstellungspunkt".

https://support.microsoft.com/de-de/help/12415/windows-10-recovery-options https://support.microsoft.com/de-de/help/12415/windows-10-recovery-options

AKrie1
Beginner
1,030 Views

Thanks for the additional information about manual installation. I succeded:

As I predicted, the driver update does not fix anything, though:

Does this qualify me for being taken serious enough for support? I would be delighted.

idata
Community Manager
1,030 Views

Hello kriegaex

 

 

Thank you for your response, I will be working in our laboratory try to recreate the issue to be able to find a solution for you, will get back you in about a week

 

 

Sorry for any inconvenience

 

 

Regards,

 

 

Leonardo C

 

idata
Community Manager
1,030 Views

Hello kriegaex

 

 

Thanks for your time waiting, I wanted to share with you that I was able to work on the laboratory with your scenario, using Intel® HD Graphics 620, the latest driver version 15.60.2.4901 and with the game extreme tux racing. When I load the game I had the same display problem that you have, to assist you further we have to proceed with a deeper investigation.

 

 

In order to collect precise data can you fill out the table on the following link /thread/77761 https://communities.intel.com/thread/77761 and post it this thread, that information will really help us whit the investigation.

 

 

Regards

 

 

Leonardo C.

 

AKrie1
Beginner
1,030 Views

Actually, I do not understand this chicanery. I provided all info necessary to reproduce the issue as you already reported: You can reproduce the issue in your lab. So to what avail am I doing this over again?

Category

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

I have a Lenovo ThinkPad Carbon X1 5th Generation high-end laptop with Intel HD 620 graphics and Windows 10 Pro 64-bit.

The game Extreme Tux Racer does not work for me, the penguin and the herrings to be collected as well as other graphical features are invisible.

Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")<p> 

Always (100%): X

Often (51-99%):

Sporadic (20-50%):

Very Sporadic (<20%):

Hardware (HW)

Brand and Model of the system.

Lenovo ThinkPad Carbon X1 5th Generation

Hybrid or switchable graphics system?

 

ie Does it have AMD or NV graphics too?

Just a laptop with on-board...

idata
Community Manager
1,030 Views

Hello kriegaex

 

 

Thank for the information provided, my apologies for requesting the entire set of information, we are going to start a further in this matter, we appreciated your time and patience.

 

 

Regards

 

 

Leonardo C.

 

RonaldM_Intel
Moderator
1,030 Views

Hello kriegaex,

I would like to confirm that we have been able to reproduce this issue in our test lab. Internal bug ID 1406738385 has been filed.

While I cannot promise any particular outcome, I'll update this thread as soon as we have any news or updates.

Thank you for reporting this issue to us.

Best Regards,

Ronald M.

RonaldM_Intel
Moderator
1,030 Views

Hello kriegaex,

I would like to provide you with an update on this issue.

We have developed a fix for this issue under internal bug 1406738385. I was able to test it out myself using our latest unreleased driver, and I can confirm that this is fixed.

Please look forward to our next driver release since it should include this fix.

Best Regards,

Ronald M.

AKrie1
Beginner
1,030 Views

Hi Ronald.

Thanks for the good news. Will I get a notification incl. download link here when that driver version will have been released? Or how do I find out?

Regards

Alexander

RonaldM_Intel
Moderator
1,030 Views

Hi again Alexander,

You should be getting the driver automatically via Windows Update as soon as it is released, but just in case I'll try to come back to this thread and let you know.

Best Regards,

Ronald M.

RonaldM_Intel
Moderator
1,030 Views

Hello kriegaex,

Our new driver version 24.20.100.6094 is now available for download via https://downloadcenter.intel.com/download/27803 downloadcenter.intel.com

The fix for this issue is included in this driver as per the https://downloadmirror.intel.com/27803/eng/ReleaseNotes_24.20.100.6094.pdf Release Notes.

Please try it out and let me know your feedback.

Best Regards,

Ronald M.

AKrie1
Beginner
1,030 Views

First I made the mistake to choose the EXE installer again. The Lenovo laptop refused to install as happened previously. Then I remembered I should follow the https://www.windowscentral.com/how-install-intel-beta-graphics-drivers-surface manual installation instructions you pointed me to. I just used my Total Commander in order to unzip the EXE file, so I did not have to download 300+ MB again just to have a pure ZIP file. I did the manual driver installation successfully.

Now Tux Racer works beautifully!

I did not even have to reboot Windows 10, I just started the game after the driver installation.

Thank you very much. It has taken a full 5 months for this to be resolved, but finally it is. My personal thanks go to all the Intel support people who answered to my inquiry in this thread. You have all been nice and supportive.

konradk
Beginner
509 Views

I have the same problem on Dell Latitude E7250 laptop with Intel HD 5500 (integrated with Intel Core i5 5300U CPU). Unfortunately, Intel have not replicated this problem.

https://www.dell.com/community/Latitude/Extreme-Tux-Racer-game-problem-on-Dell-Latitude-E7250-video-...

AlHill
Super User
506 Views

This is a four year old thread.   Start a new thread.

 

Doc (not an Intel employee or contractor)
[Windows 11 is the new Vista]

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