Getting Error Code 536870330 while installing graphics driver v1.0.820.6

[Funnis]

Attached log file. Please help.

The new driver fades my screen to black and I have to press power button.
It was working fine earlier. It is asking me to install latest driver but this is also failing.
Device Info:

Device Model - One XPlayer 1S

Processor: 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHz

Operating System: Windows 11

[Jean_Intel]

Hello Funnis,

Thank you for posting in the Intel Communities. We would be more than glad to help you.

To better assist you, we would like to gather more information about the system and issue. Please, provide us with the following information:

• Which installation process are you following to install the new driver? Are you using any Software for automatic updates, or are you manually installing the driver?
• You mentioned that something is telling you to install the latest drivers. Can you let us know what is telling you to update the driver? Is it the operating system or the application?
• Also, the driver version v1.0.820.6 is not part of our drivers. Is this an OEM driver? There are two different types of drivers, generics provided by Intel and Equipment Manufacturer drivers, that are customized to work with each specific system.
• We would like to have more details about your system. Please, share with us the system reports using the Intel®️ System Support Utility (Intel®️ SSU):
  • Open the application and click "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View."
  • Click on the menu where it says: "Summary" to change it to "Detailed View."
  • To save your scan: click "Next"; then "Save."

Best regards

Jean O.

Intel Customer Support Technician

[Funnis]

So long story short, After I upgraded my device to Windows 11, The driver got updated and after that screen keeps on fading out to black whenever I am watching any videos. But it works fine when I disable Intel Ires Xe Graphics. But I cannot play game. It works for regular use. But the problem is this is a handheld PC used for gaming. 

Also, I can play games without any issue but if I run any videos, the screen just fades away. 
I am looking into OneX Player site for driver. But, that is not helping out. 

Device Detail: Amazon.com : OneXPlayer 1S [11th Core Tiger Lake I7-1165G7-1TB] 8.4 Inches Handheld PC Video Game Console One X Player Portable Win 10 Home OS Laptop 2560x1600 Mini Pocket Tablet PC 16GB RAM (1TB NVMe SSD) : Electronics

Please Help. This Manufacturers didn't do anything. I opened a ticket long time back, but didn't had any luck. 
There is no problem with the hardware.. It is issue with Driver for sure as I can see similar issue with so many other people in different forums.

[Jean_Intel]

Hello Funnis,

We are checking in your thread to see if you have been able to gather the information we requested in our previous post. Remember that this information will help us to better assist you. Let us know if you require further assistance.

Best regards

Jean O.

Intel Customer Support Technician

[Funnis]

# SSU Scan Information
Scan Info:
Version:"3.0.0.2"
Date:"10/31/2023"
Time:"00:00:33.6164128"

# Scanned Hardware
Computer:
BaseBoard Manufacturer:"ONE-NETBOOK TECHNOLOGY CO., LTD."
BIOS Mode:"UEFI"
BIOS Version/Date:"American Megatrends International, LLC. 1AWHY8.52 , 07/15/2021 12:00 AM"
CD or DVD:"Not Available"
Embedded Controller Version:"0.78"
Platform Role:"Mobile"
Processor:"11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz , GenuineIntel"
Secure Boot State:"Off"
SMBIOS Version:"3.3"
Sound Card:"High Definition Audio Device"
System Manufacturer:"ONE-NETBOOK TECHNOLOGY CO., LTD."
System Model:"ONE XPLAYER"
System SKU:"Default string"
System Type:"x64-based PC"
- "Display"
Intel ® Graphics Driver Version:"Not Available"
- "Intel(R) Iris(R) Xe Graphics"
Adapter Compatibility:"Intel Corporation"
Adapter DAC Type:"Internal"
Adapter RAM:"1.00 GB"
Availability:"Offline"
Bits Per Pixel:"Not Available"
- "Caption":"Intel(R) Iris(R) Xe Graphics"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Iris+Xe+Graphics"
CoInstallers:"oem76.inf,iTGLD_w10_DS,Internal,Intel(R) Iris(R) Xe Graphics Family"
Color Table Entries:"Not Available"
Dedicated Video Memory:"Not Available"
Driver:"igdkmdn64.sys"
Driver Date:"07/10/2023 07:00 PM"
Driver Path:"C:\WINDOWS\system32\DriverStore\FileRepository\iigd_dch.inf_amd64_bef59ff5f9d0461f\igdkmdn64.sys"
Driver Provider:"Intel Corporation"
Driver Version:"31.0.101.4575"
INF:"oem76.inf"
INF Section:"iTGLD_w10_DS"
Install Date:"Not Available"
Installed Drivers:"C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_bef59ff5f9d0461f\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_bef59ff5f9d0461f\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_bef59ff5f9d0461f\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_bef59ff5f9d0461f\igd12umd64.dll"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"Not Available"
Location:"PCI bus 0, device 2, function 0"
Manufacturer:"Intel Corporation"
Microsoft DirectX* Version:"11.X"
Monochrome:"No"
Number of Colors:"Not Available"
Number of Video Pages:"Not Available"
PNP Device ID:"PCI\VEN_8086&DEV_9A49&SUBSYS_22128086&REV_01\3&11583659&0&10"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Refresh Rate - Current:"Not Available"
Refresh Rate - Maximum:"Not Available"
Refresh Rate - Minimum:"Not Available"
Resolution:"Not Available"
Scan Mode:"Not Available"
Service Name:"igfxn"
Status:"Error"
Video Architecture:"VGA"
Video Memory:"Unknown"
Video Processor:"Intel(R) Iris(R) Xe Graphics Family"
- "Memory"
Physical Memory (Available):"9.18 GB"
Physical Memory (Installed):"16 GB"
Physical Memory (Total):"15.75 GB"
- "BANK 0"
Capacity:"2 GB"
Channel:"Controller0-ChannelA"
Configured Clock Speed:"4267 MHz"
Configured Voltage:"600 millivolts"
Data Width:"16 bits"
Form Factor:"Unknown"
Interleave Position:"First position"
Manufacturer:"SK Hynix"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"Not Available"
Serial Number:"55000000"
Status:"Not Available"
Type:"Synchronous"
- "BANK 0"
Capacity:"2 GB"
Channel:"Controller1-ChannelA"
Configured Clock Speed:"4267 MHz"
Configured Voltage:"600 millivolts"
Data Width:"16 bits"
Form Factor:"Unknown"
Interleave Position:"Second position"
Manufacturer:"SK Hynix"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"Not Available"
Serial Number:"55000000"
Status:"Not Available"
Type:"Synchronous"
- "BANK 1"
Capacity:"2 GB"
Channel:"Controller0-ChannelB"
Configured Clock Speed:"4267 MHz"
Configured Voltage:"600 millivolts"
Data Width:"16 bits"
Form Factor:"Unknown"
Interleave Position:"Second position"
Manufacturer:"SK Hynix"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"Not Available"
Serial Number:"55000000"
Status:"Not Available"
Type:"Synchronous"
- "BANK 1"
Capacity:"2 GB"
Channel:"Controller1-ChannelB"
Configured Clock Speed:"4267 MHz"
Configured Voltage:"600 millivolts"
Data Width:"16 bits"
Form Factor:"Unknown"
Interleave Position:"Second position"
Manufacturer:"SK Hynix"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"Not Available"
Serial Number:"55000000"
Status:"Not Available"
Type:"Synchronous"
- "BANK 2"
Capacity:"2 GB"
Channel:"Controller0-ChannelC"
Configured Clock Speed:"4267 MHz"
Configured Voltage:"600 millivolts"
Data Width:"16 bits"
Form Factor:"Unknown"
Interleave Position:"Second position"
Manufacturer:"SK Hynix"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"Not Available"
Serial Number:"55000000"
Status:"Not Available"
Type:"Synchronous"
- "BANK 2"
Capacity:"2 GB"
Channel:"Controller1-ChannelC"
Configured Clock Speed:"4267 MHz"
Configured Voltage:"600 millivolts"
Data Width:"16 bits"
Form Factor:"Unknown"
Interleave Position:"Second position"
Manufacturer:"SK Hynix"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"Not Available"
Serial Number:"55000000"
Status:"Not Available"
Type:"Synchronous"
- "BANK 3"
Capacity:"2 GB"
Channel:"Controller0-ChannelD"
Configured Clock Speed:"4267 MHz"
Configured Voltage:"600 millivolts"
Data Width:"16 bits"
Form Factor:"Unknown"
Interleave Position:"Second position"
Manufacturer:"SK Hynix"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"Not Available"
Serial Number:"55000000"
Status:"Not Available"
Type:"Synchronous"
- "BANK 3"
Capacity:"2 GB"
Channel:"Controller1-ChannelD"
Configured Clock Speed:"4267 MHz"
Configured Voltage:"600 millivolts"
Data Width:"16 bits"
Form Factor:"Unknown"
Interleave Position:"Second position"
Manufacturer:"SK Hynix"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"Not Available"
Serial Number:"55000000"
Status:"Not Available"
Type:"Synchronous"
- "Motherboard"
Availability:"Running or Full Power"
BIOS:"1AWHY8.52, ALASKA - 1072009"
Caption:"Motherboard"
Chipset:"Not Available"
Date:"07/14/2021 07:00 PM"
Install Date:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Manufacturer:"ONE-NETBOOK TECHNOLOGY CO., LTD."
Model:"Not Available"
Part Number:"Not Available"
PNP Device ID:"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Product:"ONE XPLAYER"
Serial Number:"Default string"
Status:"OK"
Version:"1002-C"
- "Networking"
Intel ® Network Connections Install Options:"Not Available"
Intel ® Network Connections Version:"Not Available"
Intel ® PROSet/Wireless Software Version:"Not Available"
- "Bluetooth Device (Personal Area Network)"
Availability:"Running or Full Power"
Caption:"Bluetooth Device (Personal Area Network)"
CoInstallers:"Not Available"
Default IP Gateway:"Not Available"
DHCP Enabled:"Yes"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"bthpan.sys"
Driver Date:"06/21/2006 12:00 AM"
Driver Path:"C:\WINDOWS\system32\drivers\bthpan.sys"
Driver Provider:"Microsoft"
Driver Version:"10.0.22621.1555"
Index:"0003"
INF:"bthpan.inf"
INF Section:"BthPan.Install"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"Not Available"
IP Subnet:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"10/25/2023 03:03 PM"
Location:"Not Available"
MAC Address:"E0:2B:E9:3D:F9:B8"
Manufacturer:"Microsoft"
Net Connection ID:"Bluetooth Network Connection"
NetCfgInstanceId:"{D1E86F98-B511-4BDA-B836-3F1A67D7FD06}"
PNP Device ID:"BTH\MS_BTHPAN\6&280D5BFF&0&2"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Bluetooth Device (Personal Area Network)"
Service Name:"BthPan"
Status:"Enabled"
Type:"Ethernet 802.3"
- "Service Bindings"
Client for Microsoft Networks:
File and Printer Sharing for Microsoft Networks:
Internet Protocol Version 4 (TCP/IPv4):
Internet Protocol Version 6 (TCP/IPv6):
Link-Layer Topology Discovery Mapper I/O Driver:
Link-Layer Topology Discovery Responder:
Microsoft LLDP Protocol Driver:
- "Intel(R) Wi-Fi 6 AX201 160MHz"
Access Point:"38:94:ed:36:8d:1e"
Authentication:"WPA2-Personal"
Availability:"Running or Full Power"
- "Caption":"Intel(R) Wi-Fi 6 AX201 160MHz"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Wi+Fi+6+AX201+160MHz"
Channel:"36"
Cipher:"CCMP"
CoInstallers:"Not Available"
Connection Mode:"Auto Connect"
Default IP Gateway:"10.0.0.1"
DHCP Enabled:"Yes"
DHCP Lease Expires:"11/01/2023 07:19 PM"
DHCP Lease Obtained:"10/31/2023 07:19 PM"
DHCP Server:"10.0.0.1"
Driver:"Netwtw10.sys"
Driver Date:"08/07/2023 12:00 AM"
Driver Path:"C:\WINDOWS\system32\drivers\Netwtw10.sys"
Driver Provider:"Intel"
Driver Version:"22.250.1.2"
Index:"0001"
INF:"oem71.inf"
INF Section:"Install_GEN_QSR_HrP2_201_AX_2x2_WinT"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"10.0.0.41;fe80::7f1a:2060:23e5:2d72;fde8:7ab1:f0f3:3114:8852:fbd6:3c0a:e347;fde8:7ab1:f0f3:3114:ac87:d0e7:79a3:47c0"
IP Subnet:"255.255.255.0;64;128;64"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"10/25/2023 03:03 PM"
Location:"PCI bus 0, device 20, function 3"
MAC Address:"E0:2B:E9:3D:F9:B4"
Manufacturer:"Intel Corporation"
Net Connection ID:"Wi-Fi"
NetCfgInstanceId:"{5412EAD0-FB51-4C1F-A644-909904697A87}"
Network Name:"ORBI10"
Network Type:"Infrastructure"
PNP Device ID:"PCI\VEN_8086&DEV_A0F0&SUBSYS_00748086&REV_20\3&11583659&0&A3"
Port:"Not Available"
Power Management (Low Power):"Active: Yes, Enable: Yes"
Power Management (Wake On LAN):"Active: Yes, Enable: No"
Power Management (Wake on Magic Packet):"Active: Yes, EnableWakeOnMagicPacketOnly: No"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Intel(R) Wi-Fi 6 AX201 160MHz"
Profile:"ORBI10"
Radio Type:"802.11ac"
Receive Rate:"866.7 Mbps"
Service Name:"Netwtw10"
Signal Strength:"89%"
State:"connected"
Status:"Enabled"
Transmit Rate:"780 Mbps"
Type:"Ethernet 802.3"
- "Service Bindings"
Client for Microsoft Networks:
File and Printer Sharing for Microsoft Networks:
Internet Protocol Version 4 (TCP/IPv4):
Internet Protocol Version 6 (TCP/IPv6):
Link-Layer Topology Discovery Mapper I/O Driver:
Link-Layer Topology Discovery Responder:
Microsoft LLDP Protocol Driver:
QoS Packet Scheduler:
- "Settings"
*DeviceSleepOnDisconnect:Sleep on WoWLAN Disconnect:"Disabled (0)"
*PacketCoalescing:Packet Coalescing:"Enabled (1)"
*PMARPOffload:ARP offload for WoWLAN:"Enabled (1)"
*PMNSOffload:NS offload for WoWLAN:"Enabled (1)"
*PMWiFiRekeyOffload:GTK rekeying for WoWLAN:"Enabled (1)"
*WakeOnMagicPacket:Wake on Magic Packet:"Enabled (1)"
*WakeOnPattern:Wake on Pattern Match:"Enabled (1)"
ChannelWidth24:Channel Width for 2.4GHz:"Auto (1)"
ChannelWidth52:Channel Width for 5GHz:"Auto (1)"
CtsToItself:Mixed Mode Protection:"RTS/CTS Enabled (0)"
FatChannelIntolerant:Fat Channel Intolerant:"Disabled (0)"
IbssTxPower:Transmit Power:"5. Highest (100)"
IEEE11nMode:802.11n/ac/ax Wireless Mode:"4. 802.11ax (3)"
MIMOPowerSaveMode:MIMO Power Save Mode:"Auto SMPS (0)"
RoamAggressiveness:Roaming Aggressiveness:"3. Medium (2)"
RoamingPreferredBandType:Preferred Band:"1. No Preference (0)"
ThroughputBoosterEnabled:Throughput Booster:"Disabled (0)"
uAPSDSupport:U-APSD support:"Disabled (0)"
WirelessMode:802.11a/b/g Wireless Mode:"6. Dual Band 802.11a/b/g (34)"
- "Operating System"
.Net Framework Version:"4.0,4.8"
Boot Device:"\Device\HarddiskVolume1"
Internet Browser:"Internet Explorer,11.1, Microsoft Edge,118.0"
Locale:"United States"
OS Manufacturer:"Microsoft Corporation"
OS Name:"Microsoft Windows 11 Pro"
Other OS Description:"Not Available"
Page File:"C:\pagefile.sys"
Page File Space:"15.63 GB"
Physical Memory (Available):"9.19 GB"
Physical Memory (Installed):"16 GB"
Physical Memory (Total):"15.75 GB"
System Directory:"C:\WINDOWS\system32"
Version:"10.0.22621 Build 22621"
Virtual Memory (Available):"24.70 GB"
Virtual Memory (Total):"31.37 GB"
Windows Directory:"C:\WINDOWS"
- "Installed Updates"
KB2151757:"Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 [10/1/2022]"
KB2467173:"Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 [10/1/2022]"
KB2468871:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2468871:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB5012170:"Security Update [12/13/2022]"
KB5026372:"Security Update [10/16/2023]"
KB5030651:"Update [10/25/2023]"
KB5031592:"Update [10/16/2023]"
KB982573:"Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 [10/1/2022]"
Microsoft ASP.NET Core 6.0.24 - Shared Framework (x64):".NET [10/25/2023]"
Microsoft ASP.NET Core 7.0.7 - Shared Framework (x64):".NET [10/26/2023]"
SP1:"Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 [Not Available]"
- "Processor"
- "11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz"
Architecture:"x64"
ATPO:"Not Available"
Availability:"Running or Full Power"
Caption:"Intel64 Family 6 Model 140 Stepping 1"
- "Chipset Name":"11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=11th+Gen++Core+i7+1165G7+"
CPU Speed:"2.80 GHz"
Current Voltage:"8. volts"
Driver:"Not Available"
Driver Date:"04/21/2009 12:00 AM"
Driver Path:"C:\WINDOWS\system32\drivers\intelppm.sys"
Driver Provider:"Microsoft"
Driver Version:"10.0.22621.1485"
Ext. Family:"Not Available"
Family:"Intel Core™ i7-2760QM"
FPO:"Not Available"
INF:"cpu.inf"
INF Section:"IntelPPM_Inst.NT"
Install Date:"Not Available"
Last Error Code:"Not Available"
Level 1 Cache:"4 x 192 KB"
Level 2 Cache:"4 x 5120 KB"
Level 3 Cache:"12 MB"
Load:"6%"
Manufacturer:"GenuineIntel"
Model:"140"
Name:"11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz"
Number of Cores:"4"
Number of Cores Enabled:"4"
Number of Logical Processors:"8"
Part Number:"To Be Filled By O.E.M."
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Processor ID:"BFEBFBFF000806C1"
Revision:"Not Available"
Serial Number:"To Be Filled By O.E.M."
Service Name:"intelppm"
Status:"OK"
Stepping:"1"
Version:"Not Available"
- "Storage"
- "CT2000P3PSSD8"
Capablities:"Random Access, Supports Writing"
Caption:"CT2000P3PSSD8"
Cylinder - Total:"243201"
Description:"Disk drive"
Driver:"Not Available"
Driver Date:"06/21/2006 12:00 AM"
Driver Version:"10.0.22621.608"
Error Code:"Device is working properly"
Firmware Revision:"P9CR40A"
Heads - Total:"255"
Index:"0"
INF:"disk.inf"
Install Date:"Not Available"
Interface Type:"SCSI"
Manufacturer:"(Standard disk drives)"
Model:"CT2000P3PSSD8"
Name:"\\.\PHYSICALDRIVE0"
Partitions:"4"
Physical Sector Size:"4096"
PNP Device ID:"SCSI\DISK&VEN_NVME&PROD_CT2000P3PSSD8\5&170A00D&0&000000"
Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
SCSI Bus:"0"
SCSI LUN:"0"
SCSI Port:"0"
Sectors - Per Track:"63"
Sectors - Total:"3907024065"
Serial Number:"6479_A76A_6000_0027."
Size:"1.82 TB"
Size – Available:"1.10 TB"
Status:"OK"
Tracks - Per Cylinder:"255"
Tracks - Total:"62016255"
- "C:"
Availability:"Not Available"
Caption:"C:"
Compression Method:"Not Compressed"
Description:"Local Fixed Disk"
File System:"NTFS"
Name:"Not Available"
Serial Number:"B23A7899"
Size:"349.29 GB"
Size – Available:"274.36 GB"
Status:"Not Available"
Volume Dirty:"No"
- "D:"
Availability:"Not Available"
Caption:"D:"
Compression Method:"Not Compressed"
Description:"Local Fixed Disk"
File System:"NTFS"
Name:"New Volume"
Serial Number:"D4476A4D"
Size:"1513.02 GB"
Size – Available:"851.83 GB"
Status:"Not Available"
Volume Dirty:"No"
...#SSU#...

[Funnis]

Also, This update was requested from Intel Driver and Support Assistant

[Jean_Intel]

Hello Funnis,

Thank you for the information provided. Let us look into this issue internally, and we will get back to you once we have more details about your system.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello Funnis,

Thank you for waiting for a response. After looking into this matter, we want to recommend you test the following:

• If possible, you should test an external monitor with this device. Let us know if the result of trying an external monitor.
• For testing, we recommend you install the newest driver, 31.0.101.4952.
• Based on the information about this device, it seems it is meant for Windows 10, so the issue might be related to Operating System compatibility. Could you check if the problem happens after you revert to Windows 10 and the latest drivers?

Best regards

Jean O.

Intel Customer Support Technician

[Funnis]

I did install Windows 10. And also installed the driver that was posted above. While running video, the screen still went dark. I also got BSOD one time. Surprisingly, when I connect my monitor the connected monitor has display and is working fine whereas my device display won’t turn on. When I put device on sleep mode and turn back on, it comes back.

[Jean_Intel]

Hello Funnis,

Thank you for the information provided. Since a secondary monitor is working fine, this means that the GPU and drivers are working correctly. The issue could be isolated to the device display, so it would be ideal to contact the system OEM since they can offer you a hardware inspection.

We also understand that you received a BSOD; however, BSODs can occur for a variety of reasons, and we may need to check the BSOD error message to see if it is related to the graphical issue. But to rule out a possible hardware issue with the processor and integrated graphics, you should install and run the Intel Processor Diagnostic Tool. It does an overall test on the unit, and if it passes the test, it means it is working properly.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello Funnis,

We are checking in your thread to know if you need further assistance regarding your issue. Let us know the outcome for the Intel Processor Diagnostic Tool test.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello Funnis,

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards,

Jean O. 

Intel Customer Support Technician