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Intel iris xe shows like Intel uhd graphics

BxpbBodya
Beginner
2,016 Views

Hello and thank you for your attention,
I have such a problem, I have a Gateway GWTC51427 laptop with a 1235u processor, it has 8 GB of RAM installed Row of chips, in 2-channel mode, before I changed Windows, because I don’t like 11, I got used to 10. then Intel Iris xe graphics was displayed, now Uhd graphics is displayed, I updated the drivers and looked in the bios, it does not want to become intel iris xe.

This is my output in CMD console
C:\Windows\system32>wmic memorychip get devicelocator, manufacturer
DeviceLocator Manufacturer
Controller0-ChannelA Micron Technology
Controller0-ChannelB Micron Technology
Controller0-ChannelC Micron Technology
Controller0-ChannelD Micron Technology

Below you will find the config file.

Thank you very much in advance for your help.

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9 Replies
Jean_Intel
Employee
1,987 Views

Hello BxpbBodya,

 

Thank you for posting in the intel communities to report your issue where the Intel Iris XE shows like Intel UHD graphics. We would be more than glad to hepl you with this matter.

 

 While looking into your system information, we noticed that your graphics driver is 30.0.101.1298, based on this information and the issue you are experiencing, we would like to recommend you install the latest driver, 31.0.101.4900

 

Best regards

Jean O.

Intel Customer Support Technician


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BxpbBodya
Beginner
1,977 Views

Yes, i try to install this driver, but if i install this driver, video adapter continue shows like a intel uhd graphics, i think this problem can be  because i have windows 10 ltsb(enterprice)

 

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Jean_Intel
Employee
1,927 Views

Hello BxpbBodya,

 

Thank you for the information provided. We understand that the issue remains after installing the new driver. It is important to mention that there is a new driver version that was just released, so we want to recommend you perform a clean installation of the new driver 31.0.101.4952. Doing a clean install of the software/drivers for any hardware can help to fix specific issues that can be associated with any additional software that might be causing malfunction.

 

About your questions, we will need to further research this matter to identify what is causing the issue. Let us know the result after performing the clean installation of the new driver, and if the problem remains, we will proceed to research this matter.

 

Best regards

Jean O.

Intel Customer Support Technician


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BxpbBodya
Beginner
1,914 Views

I did a clean install of this driver, but still as intel uhd graphics is shown, nothing has changed

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AlHill
Super User
1,913 Views

You need more memory.

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

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BxpbBodya
Beginner
1,883 Views

But before that it was shown as intel iris xe, after I installed windows 10 ltsb enterprise it started to show as intel uhd graphics, it works in 4-channel mode, 2 GB per chip(8 gb in total)

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Jean_Intel
Employee
1,846 Views

Hello BxpbBodya,

 

For testing purposes, we would like to recommend you test upgrading your Operating System back to Windows 11. Checking your system information, it seems as if the OEM has only validated the Windows 11 Operating System on your device, so it would be ideal to use the OEM-validated OS. Once you are in Windows 11, install the latest driver from the gateway. There are two different types of drivers, generics provided by Intel and Equipment Manufacturer drivers, that are customized to work with each specific system. The best thing to do is to use the drivers provided by the system manufacturer (OEM).

 

Best regards

Jean O.

Intel Customer Support Technician


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Jean_Intel
Employee
1,753 Views

Hello BxpbBodya,


We are checking in your thread to know if you have been able to test the system using Windows 11 or try installing the latest gateway driver. Let us know if you need further assistane.


Best regards

Jean O.

Intel Customer Support Technician


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Jean_Intel
Employee
1,675 Views

Hello BxpbBodya,


We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards,

Jean O. 

Intel Customer Support Technician


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