Getting Error "Display driver has stopped responding and has recoverd"

[CKnig3]

This is really getting annoying to see this error about every 5 minutes. And why does it seem like everyone is getting this error now? It's all over the internet.

I purchased this ASUS laptop new from the Microsoft website. They only had a 90-day warranty, so they told me I had to contact ASUS. I returned it to them for a fix...did not work of course. Now they blame it on the Intel Graphics card and/or driver. So basically everyone just blames the other guy and bottom line is I have a new laptop (still under mfg. warranty) that isn't working properly.

This was not a Windows 10 upgrade, I purchased this laptop new in September with Windows 10 already on it. I have not added or upgraded any other devices.

Model: ASUS UX501JW

OS: Windows10

Processor: Intel i7-4720HQ @ 2.60

Display: Intel HD Graphics 4600 / NVIDIA GeForce GTX 960M

Memory: 16GB

"VERY FRUSTRATED"

[idata]

Hello, KnightWriter:

I am sorry to hear this is not working so well for you.

I would like to gather some information from your system in order to further assist you on this.First, please download and run the utility in the following link and attach the report in your answer: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-UtilityI would like to know, what is the game that this is happening with?Additionally, it would be great to have the information requested here: /thread/77761 https://communities.intel.com/thread/77761I look forward to hearing from you.Regards,Esteban C

[CKnig3]

Esteban,

Thanks for your quick reply, but I'm not a gamer or a computer tech (I'm a 67 year old that does e-mail and uses Google Maps a lot) so I don't know how to do all that stuff you're asking for. I did try to update my graphics driver after saving the Intel website update (WIN64_154018.4380) specified for my driver, but when I tried to download it, I kept getting the message "your driver is already up to date". I'm sure I'm doing something wrong, but like I said, I'm not that computer savvy.

What I found interesting on the Intel website was that when I looked up so see if there was an updated driver for the Intel Graphics 4600 & for the Intel i7-4720HG processor, I came up with the same WIN64_154018.4380 file that I should use?

Sorry I can't do all those things you're asking for. Thanks for trying.

Cliff

[rsonk]

Windows 10 does not support F9; F9 is ASUS rechttp://goo.gl/maoapk overy key for Windows 7 and specific 8.x devices only. If users want to recovery after upgrade, please go to Windows 10 PC Settings -> Update & Recovery.

[idata]

Hello, richardsonkane75:

Thank you for your answer, I understand the situation, but let me get further assist you on how to get the information requested.Steps to get the Intel® System Support Utility report:1. Download the utility here: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility2. Run the exe and select 'Scan'3. Save and include as an attachment int he Intel Community ForumHow to attach a file to your answer:1. Hit the reply button.2. In the upper right corner, click "Use advanced editor".3. Once in the adavanced editor, you should see in the lower right corner, a Attach button, as in e-mails, then it would be to find the route or folder where you saved the report.After this, the remaining questions to be answered would be:A. Are you using only the built-in display of the unit or external monitors/TVs are connected to the system?B. Is this happening while the power adapter is connected to the system or only while using the battery?C. Is there an specific task that you perform to trigger the issue? Meaning, please let us know, when does it happen?The other option to get support would be to contact us via phone or chat, this can be done here: http://www.intel.com/content/www/us/en/support/contact-support.html http://www.intel.com/content/www/us/en/support/contact-support.htmlI look forward to hearing from you.Regards,Esteban C

[CKnig3]

Scan attached as requested by Esteban.

Answers to questions below:

A. Are you using only the built-in display of the unit or external monitors/TVs are connected to the system?

This is just my laptop with no other screens attached.

B. Is this happening while the power adapter is connected to the system or only while using the battery?

Happens with or without power cable attached.

C. Is there an specific task that you perform to trigger the issue? Meaning, please let us know, when does it happen?

Always happens when I am looking at and dragging locations on Google Maps, or any webpage with lots of graphics displayed.

Also has happened just looking at my Google Calendar or checking e-mails.

THANKS AGAIN FOR ATTEMPTING TO HELP.

KnightWriter

[idata]

Hello, KnightWriter:

Thank you for the information provided.Intel is currently developing a new driver release that is related to this issue "Display driver has stopped responding and has recoverd"There is no ETA yet, but the information given is really helpful for tracking purposes, as soon as the driver is release, you will be notified via email.If any additional questions or inquiries are present, feel free to contact us back.Regards,Esteban C

[CAldo]

Hi Esteban,

I too am currently experiencing this problem and it's causing a nightmare, any new status on the driver having an ETA?

If you would like I can also upload a report which you can forward on to help speed this up.

I've also contacted ASUS, (manufactorer of the ux501jw) which have done nothing to help except that I've been told to wait for the update to be released (Odds are, never.)

[idata]

Hello, peers:

Thank you for the information provided.Here is the new driver intended to fix this issue, having you feedback while using the driver would be greate for sure.https://downloadcenter.intel.com/download/25951/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen-?product=81493 https://downloadcenter.intel.com/download/25951/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen-?product=81493You can try the manual installation if you have issues adding the driver to your system: http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.htmlRegards,Esteban C

[CKnig3]

Hello all,

I just tried to install the updated drive fix mentioned above and I received the following error with two click-button choices to the right:

The signature of win64_154022.4424.exe is corrupt or invalid "Delete" "View Downloads"

It looked like this message was coming from Windows Defender (WD) because it looked like the WD logo red shield to the left of the message. I tried to turn off WD, but found out it was not turned on anyway. Then I turned off all of my Norton apps so that would not affect the install. I got the same result.

Bottom line, I still can't download the updated driver fix.

KnightWriter

[CKnig3]

According to the Updated Driver Fix, if we have issues with the install (I did) use the Zip file installation. I just did that and received the following error:

"This computer does not meet the minimum requirements for installing the software".

I checked the minimum requirements in the zip files "readme" file"

II. SYSTEM REQUIREMENTS

1. The system must contain one of the following Intel chipsets/processors:....None Listed?2. The software should be installed on systems with at least 1 GB of system memory.....I have 16GB Memory3. There should be sufficient hard disk space in the directory on the system in order to install this software.....What is sufficient amount? The drivers included with this distribution package are designed to function with all released versions of Microsoft Windows* 7 available at the time of release of this package.....I have Windows 10

Please check with your system provider to determine the

operating system and Intel chipset used in your system.

As noted above, I'm sure my laptop exceeds all of these requirements.

"Now I'm R-E-A-L-L-Y Frustrated"

KnightWriter

[CAldo]

I can confirm it installed for me correctly, perhaps try re-downloading again, might of got corrupt somehow.

Otherwise try manually installing (by extracting the zip) the driver through; device manager -> processors -> properties of any of the 'devices' -> driver tab -> update driver -> browse -> let me pick from a list of device drivers -> have disk and browse to graphics/something, select that and let it install.

[idata]

Thank you for your answer KnightWriter and D3X for the contribution, regarding the minimum requirements message, the OEMs are entitled to limit the software to be installed in your system, chances are that this is the reason why you are not being able to install the driver.

Now, have you tested the drivers provided by your OEM already? Added the download page for your product below.https://www.asus.com/Notebooks/ASUS-ZenBook-Pro-UX501JW/HelpDesk_Download/ https://www.asus.com/Notebooks/ASUS-ZenBook-Pro-UX501JW/HelpDesk_Download/If they behave the same way, my recommendation will be to contact your system manufacturer, letting them know that we have attempted to use the generic drivers and received that error message, and also their drivers are having the issue (if applicable), you can ask them if there is a possibility to install these drivers with another method they could have.I look forward to hearing from you and the outcome on this.Regards,Esteban C

[Allan_J_Intel1]

Please download the latest video drivers for your graphics controller and let me know your findings.

https://downloadcenter.intel.com/download/25957/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345 https://downloadcenter.intel.com/download/25957/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345

Thanks.

[CKnig3]

Allan,

Thanks for attempting to help with this mess. As mentioned above, I have tried all methods sent to me and now (according to Esteban at Intel) he's stating I need to go back to ASUS.

I tried to attach a "print screen" copy of what happened when I tried to download the graphics driver update as you requested, but I got the message "this type of message is forbidden". It's only a 635KB Word doc?

As I've mentioned to all the techs at Intel, I'm not a techie that can do all the things you want me to do. I'm a 67 year old that uses e-mail, buys online, looks at Google Maps a lot (to plan RV trips) and surfs the internet for information. That's about all I can do, so when computer techs from various companies tell me to "download a file".....it's just not that easy for me like it would be for you guys.

Cliff Knight

[idata]

I just sent you a PM regarding this, hope hearing from you soon.

Thank you,Esteban C

[idata]

I just sent you a PM regarding this, hope hearing from you soon.

Thank you,Esteban C

[idata]

Hello, KnightWriter:

I was wondering if you are still experiencing this issue or if something else has been done with the system.Regards,Esteban C

[CKnig3]

Esteban,

Yes, sadly the error still occurs about 2-3 times a day depending on what I am doing on the laptop. As before, it usually happens if I try to open any software programs (E-mail, Excel, Word, Google Maps) when I first turn on the laptop, or any time I open two or three apps at the same time that use lots of graphics.

Thanks for your concern. Maybe one day it will be fixed.

Cliff Knight

[BLee44]

I have a Lenovo desktop. I work for an IT company and this is happening on my work computer. None of these 'fixes' work. The graphics driver error message/screen freezing is now happening multiple times an hour for me. We have tried every fix ever mentioned on Intel, Lenovo, Microsoft to absolutely no avail. Until they (Intel) provide a valid update, we are toast.

[idata]

I am sorry to hear that you guys are getting this issue.

Let me further investigate into this in order to seek for a solution, in the meantime, brooklee, would you please provide me with the Intel® System Support Utility report from your system?That would be to gather up more details about the configurations that are affected by this.How to get that report?-Access: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-Download the utility-Scan your system with the utility-Export the report and attach it to your answer with the advanced editor optionAlready got yours KnightWriter, so it would be just to wait for the investigation findings, I apologize for the inconvenient.Regards,Esteban C