Global setting information missing

[kai-brikl]

Hey, when I enter the Intel Graphics Command Center and go down to Display and click on Global Settings, the information below it is missing. I am trying to change a setting on my graphics card so that when I plug in and unplug, my screen doesn't turn off and then back on. Any help would be nice.

[JeanetteC_Intel]

Hello kai-brikl,

Thank you for posting in Intel Communities.

To properly isolate this issue, I'll need some additional details:

1. What type of system are you using (laptop/desktop, model, processor generation)?
2. Is the entire "Global Settings" section missing under Display, or are specific settings/options missing within the Global Settings area?
3. Software versions:

• Current Intel Graphics Command Center version
• Current Intel graphics driver version

Please generate and share an SSU (System Support Utility) log file to help analyze your system configuration.

This information will help me provide targeted assistance for both the missing settings issue and your display switching concern when plugging/unplugging monitors.

Looking forward to your reply.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello kai-brikl,

Were you able to check the previous post? 

Let us know if you have any questions. 

Best regards,

JeanetteC.

Intel Customer Support Technician

[kai-brikl]

Hi,

Yes, I was able to check the previous post.

1. I am using a laptop, Lenovo T490

2. Under display, there is a few options and Global setting is one of them, but there is no information or settings or options to choose from in the global settings.

3. I believe I am using the current Intel Graphics Command Center version. 

Driver Version:"31.0.101.2135"

[JeanetteC_Intel]

Hello kai-brikl,

Thank you for providing those details.

After analyzing your SSU logs, I can see you're currently using driver version 31.0.101.2135 (dated 03-05-2025). I found that Lenovo has released a newer version: 31.0.101.2137 (dated 08 Jan 2026).

Recommended Action Plan:

1) Download the Updated Driver:

• Get the latest Lenovo driver version 31.0.101.2137 (08 Jan 2026)

2) Perform Clean Driver Installation:

• Use DDU (Display Driver Uninstaller) in safe mode for complete removal
  • Verify in Programs and Features that Intel Graphics and Command Center are fully uninstalled

3) Install Fresh Driver:

• Install the newly downloaded OEM driver from step 1

4) Restore Intel Graphics Command Center:

• If Intel GCC doesn't automatically reinstall, download it from Microsoft Store

Important Note: Intel Graphics Command Center version 1100.5688 maintains the "Global Settings" tab within Display settings, which you'll want to verify is working properly after the installation.

This clean installation approach should resolve any potential driver conflicts that might be contributing to your embedded video flickering issue.

Looking forward to your reply.

Best regards,

JeanetteC.

Intel Customer Support Technician

[kai-brikl]

Sadly, it did not work. And the flickering only happens when I plug and unplug my laptop from charging. But I guess I will have to live with it.

Kai

[kai-brikl]

Could you ignore the post above?

I checked, and it is the 1.100.5688 version. However, it is still acting the same; this is what I see going from the Display to General tab to Global Settings tab after waiting for it to load for 5 mins.

[JeanetteC_Intel]

Hello kai-brikl,

Thank you for the update and for providing the screenshots showing the Intel® Graphics Command Center behavior when switching between tabs.

I can see from your screenshots that there are significant performance issues with the Graphics Command Center interface itself. This extended loading time between tabs is not normal behavior and suggests there may be underlying driver or system integration issues.

I'll research these specific symptoms further and work on identifying more targeted solutions. The combination of charging-related flickering and Graphics Command Center performance issues suggests there may be power management or driver stability factors we need to address.

Thank you for your patience as I investigate this more thoroughly - I'll follow up with additional recommendations soon.

Best regards,

JeanetteC.

Intel Customer Support Technician