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how to rotate displays while using combined displays

Mermilio
Beginner
1,793 Views

Greetings. 

 

Setup: Dell laptop with Intel(R) Iris(R) Xe Graphics plugged into the Dell USB-C docking station. 2 monitors plugged into the docking station. Driver v. 31.0.101.3959

I have two displays in portrait mode sitting side by side to create a large square desktop. In extended desktop mode, I set one to Portrait, and the other to Portrait (Flipped). I do this as the monitors have thin borders on the tops and sides, but thick borders along the bottom. By setting them Top<>Top I minimize that border. 

 

However, when I go to combine the displays they are always set to the same orientation. Forcing me to arrange them Top<>Bottom and have a large border between the screens. 

 

Can this be resolved? 

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Jean_Intel
Moderator
1,762 Views

Hello Mermilio,

 

We understand that you are having issues when combining the displays.

 

To better understand your issue, please provide me with the following:

  • Take a picture of the two displays on the combined mode showing the problem.
  • Provide me with the Monitor model you have.
  • Create a report using the two following apps:
    • Intel®️ System Support Utility (Intel®️ SSU) 
    • Download the Intel SSU
    • Open the application and click on "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View."
    • Click on the menu where it says: "Summary" to change it to "Detailed View."
    • To save your scan: click on "Next"; then "Save."

 

  • Intel® Graphics Command Center:
    • Open the Intel Graphics Command Center
    • Navigate to the Support tab
    • Select System Diagnostic
    • Click Generate Report
    • Select Save and name the output file.

 

Best regards,

Jean O. 

Intel Customer Support Technician


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Jean_Intel
Moderator
1,729 Views

Hello Mermilio,


I hope you are doing fine.


Were you able to check the previous post?

Let us know if you still need assistance.


Best regards, 

Jean O.  

Intel Customer Support Technician


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Mermilio
Beginner
1,726 Views

Jean,

 

Attached you'll find the Screen shots, as well as photos showing the issue. 

The monitors are Dell P2422H (Qty: 2)

 

Thank you.

 

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Jean_Intel
Moderator
1,719 Views

Hello Mermilio,

 

Thanks for your response.

 

I will proceed to check the issue internally and post back soon with more details.

 

Best regards,

Jean O. 

Intel Customer Support Technician


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Jean_Intel
Moderator
1,692 Views

Hello Mermilio,

 

Thank you for waiting for a response.

 

After reviewing this matter, we have confirmed that this is an expected behavior. We have a guide that shares the steps on how to combine the displays.

 

Best regards,

Jean O. 

Intel Customer Support Technician


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Jean_Intel
Moderator
1,647 Views

Hello Mermilio,

 

I hope you are doing fine.

 

Were you able to check the previous post?

Let us know if you still need assistance.

 

Best regards,

Jean O. 

Intel Customer Support Technician


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Jean_Intel
Moderator
1,614 Views

Hello Mermilio,

 

We hope you are doing fine.

 

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O. 

Intel Customer Support Technician.


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