Global setting information missing

[kai-brikl]

Hey, when I enter the Intel Graphics Command Center and go down to Display and click on Global Settings, the information below it is missing. I am trying to change a setting on my graphics card so that when I plug in and unplug, my screen doesn't turn off and then back on. Any help would be nice.

[JeanetteC_Intel]

Hello kai-brikl,

Thank you for posting in Intel Communities.

To properly isolate this issue, I'll need some additional details:

1. What type of system are you using (laptop/desktop, model, processor generation)?
2. Is the entire "Global Settings" section missing under Display, or are specific settings/options missing within the Global Settings area?
3. Software versions:

• Current Intel Graphics Command Center version
• Current Intel graphics driver version

Please generate and share an SSU (System Support Utility) log file to help analyze your system configuration.

This information will help me provide targeted assistance for both the missing settings issue and your display switching concern when plugging/unplugging monitors.

Looking forward to your reply.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello kai-brikl,

Were you able to check the previous post? 

Let us know if you have any questions. 

Best regards,

JeanetteC.

Intel Customer Support Technician

[kai-brikl]

Hi,

Yes, I was able to check the previous post.

1. I am using a laptop, Lenovo T490

2. Under display, there is a few options and Global setting is one of them, but there is no information or settings or options to choose from in the global settings.

3. I believe I am using the current Intel Graphics Command Center version. 

Driver Version:"31.0.101.2135"

[JeanetteC_Intel]

Hello kai-brikl,

Thank you for providing those details.

After analyzing your SSU logs, I can see you're currently using driver version 31.0.101.2135 (dated 03-05-2025). I found that Lenovo has released a newer version: 31.0.101.2137 (dated 08 Jan 2026).

Recommended Action Plan:

1) Download the Updated Driver:

• Get the latest Lenovo driver version 31.0.101.2137 (08 Jan 2026)

2) Perform Clean Driver Installation:

• Use DDU (Display Driver Uninstaller) in safe mode for complete removal
  • Verify in Programs and Features that Intel Graphics and Command Center are fully uninstalled

3) Install Fresh Driver:

• Install the newly downloaded OEM driver from step 1

4) Restore Intel Graphics Command Center:

• If Intel GCC doesn't automatically reinstall, download it from Microsoft Store

Important Note: Intel Graphics Command Center version 1100.5688 maintains the "Global Settings" tab within Display settings, which you'll want to verify is working properly after the installation.

This clean installation approach should resolve any potential driver conflicts that might be contributing to your embedded video flickering issue.

Looking forward to your reply.

Best regards,

JeanetteC.

Intel Customer Support Technician

[kai-brikl]

Sadly, it did not work. And the flickering only happens when I plug and unplug my laptop from charging. But I guess I will have to live with it.

Kai

[kai-brikl]

Could you ignore the post above?

I checked, and it is the 1.100.5688 version. However, it is still acting the same; this is what I see going from the Display to General tab to Global Settings tab after waiting for it to load for 5 mins.

[JeanetteC_Intel]

Hello kai-brikl,

Thank you for the update and for providing the screenshots showing the Intel® Graphics Command Center behavior when switching between tabs.

I can see from your screenshots that there are significant performance issues with the Graphics Command Center interface itself. This extended loading time between tabs is not normal behavior and suggests there may be underlying driver or system integration issues.

I'll research these specific symptoms further and work on identifying more targeted solutions. The combination of charging-related flickering and Graphics Command Center performance issues suggests there may be power management or driver stability factors we need to address.

Thank you for your patience as I investigate this more thoroughly - I'll follow up with additional recommendations soon.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello kai-brikl,

 I'm still working through the analysis and wanted to check - were you able to install the most recent OEM driver, version 31.0.101.2137 from January 8, 2026? If not, I'd recommend using DDU (Display Driver Uninstaller) in safe mode for a clean removal before installing the updated driver.

Your feedback on this will help me determine the next course of action for our troubleshooting.

Best regards,

JeanetteC.

Intel Customer Support Technician

[kai-brikl]

Yes, I was able to install the most recent OEM driver from Jan, 8, 2026. I had gone and put my laptop into safe mode using DDU but did not do it before installing the updated driver.

Kai

[JeanetteC_Intel]

Hello kai-brikl,

Thank you for this confirmation. Please proceed with the following steps below:

1. Download the latest Intel® 7th-10th Gen Processor Graphics - Windows* version 31.0.101.2140.
2. Follow the steps to proceed with clean uninstallation of the current driver using DDU (in safe), before fresh install of the driver downloaded from step 1.
3. If the issue persists, please submit:

• a short video of the actual issue
• and new SSU log file

Looking forward to your reply.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello kai-brikl,

Did you have a chance to review the previous post?

Please feel free to reach out if you have any questions.

Best regards,

JeanetteC.

Intel Customer Support Technician

[Mike_Intel]

Hello kai-brikl,

I hope you are having a good day.

I am sending another follow up to check if you already tried our last recommendations. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician

[kai-brikl]

Sorry about that.

I have been slightly preoccupied but will try this immediately.

Kai

[JeanetteC_Intel]

Hello kai-brikl,

Thank you for the update.

No worries at all - I completely understand you've been busy. Please take your time with the clean driver installation using DDU.

Your feedback on the results will be crucial for us to determine the next steps and fully resolve this issue. Please share your results once you've tested the solution - whether the issue is resolved or persists.

Looking forward to your feedback so we can move forward with a complete resolution.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello kai-brikl,

Have you had an opportunity to review our previous recommendations? Let us know if you have any questions or need further guidance.

Best regards,

JeanetteC.

Intel Customer Support Technician

[kai-brikl]

Hello, I'm terribly sorry to keep you waiting. I have tried the latest recommendations, and the results are persisting.

Kai

[PatrickV_Intel]

Hi kai-brikl,

Thank you for the update and for confirming that the issue persists after performing our recommended steps.

To help us investigate this further, could you please share the requested video showing the issue? This will allow us to better understand the behavior and proceed with the appropriate next steps.

We look forward to your reply.

Best regards,  

Patrick V.  

Intel Customer Support Technician

[JeanetteC_Intel]

Hi kai-brikl,

I understand you may have a busy schedule, but could you please let us know how much time you will need to provide the following items:

1. The requested video showing the issue, and
2. The new SSU log file

Having this information will help us proceed with a more thorough investigation and potentially offer a fix.

Looking forward to your response.

Best regards,  

JeanetteC.

Intel Customer Support Technician

[kai-brikl]

hey I am terribly sorry I have come across a problem.  I was going to send the screen recording, however it is too big to send. I am going to find a way to cut it in half to send it.

Hey, I took a screen recording of the issue; I started it right after opening the application Intel Graphics Command Center, and it played for 1:12 mins, capturing the issue. I let the application run for a further 5 mins before giving up on it, as there is still no information under the Global settings tab.

[kai-brikl]

Here is the SSU.

Kai