Global setting information missing

[kai-brikl]

Hey, when I enter the Intel Graphics Command Center and go down to Display and click on Global Settings, the information below it is missing. I am trying to change a setting on my graphics card so that when I plug in and unplug, my screen doesn't turn off and then back on. Any help would be nice.

[JeanetteC_Intel]

Hello kai-brikl,

Thank you for providing the update and the new SSU log file. If the screen recording you plan to upload is a large file, you might consider using a cloud storage service such as Google Drive or Dropbox to share it. I will wait for the recording so that I can continue with the investigation of this issue.

Looking forward to your reply.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello kai-brikl,

Have you had a chance to upload the screen recording to cloud storage? Please let me know if you require additional time, so I can plan my next follow-up accordingly. I look forward to your response.

Best regards,

JeanetteC.

Intel Customer Support Technician

[kai-brikl]

Hello, sorry I will need some more time.

[JeanetteC_Intel]

Hello kai-brikl,

To assist with further, please check your email for our private message requesting additional information that may help. Be sure to check your inbox, as well as your spam and junk folders, as the message might have been directed there

Best regards,

JeanetteC.

Intel Customer Support Technician