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22796 Discussions

Got problems with dual screen (dvi & hdmi) simultaneously

LKatt
Beginner
2,168 Views

I don't have this problem with only tv switch (and dvi - monitor is off)

I've got this error on video so i could post it..

I found it hard to explain what the problem is

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5 Replies
Allan_J_Intel1
Employee
966 Views

If possible please elaborate the issue you are currently experience with your computer.

You could try to interact with our live chat at: http://www.intel.com/p/en_US/support/contactsupport?group=processor Contact Support

Select your region and choose Intel(R) Graphics.

Allan.

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LKatt
Beginner
966 Views

Thank you for the reply...

Well all people are busy when i tried the chat

But here's the video. I hope Intel will make drivers for this issue to solve.

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Allan_J_Intel1
Employee
966 Views

Thank you for the video.

I would need more information in regards to your system configuration:

Which version of Windows do you have?

Also, the exact processor model and the graphics controller:

http://www.intel.com/support/graphics/sb/CS-009482.htm Graphics Drivers — How to Identify Your Intel® Graphics Controller

Click the Windows icon, and then right-click Computer .

Select Properties .

Find System Type on the Properties window, and then note the processor model.

Additionally, I need more information about the problem you are experiencing with the computer.

Allan.

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LKatt
Beginner
966 Views

Intel Core i5 4460 3,2 ghz

Intel HD graphics 4600

I use Windows 7 x64 sp1 all updates installed

If you look at the movie, it will explain itself, i find it hard to explain this in proper english..

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Allan_J_Intel1
Employee
966 Views

Thanks for the information. I watched the video; however, I did not get exactly the problem you are experiencing with the computer, that is why I asked for additional details about this problem.

I recommend chatting with live support at http://www.intel.com/p/en_US/support/contactsupport Contact Support and choose graphics area.

Allan.

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