Graphic Driver

[Amos_Marcten]

is it okay if i update this into my intel iris Xe iGPU?

[DeividA_Intel · Accepted solution]

Hello Amos_Marcten, 

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with the Intel® Driver & Support Assistant (Intel® DSA).

Before I recommend you not install this driver on your system I would like to investigate this situation further. I will need the following in order to continue:

1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  

• Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html  
• Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  
• To save your scan, click Next and click Save.  

2. Provide the logs from Intel® Driver & Support Assistant (Intel® DSA):

• Steps: https://www.intel.com/content/www/us/en/support/articles/000089850/software/software-applications.html

Regards,  

Deivid A.  

Intel Customer Support Technician