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Bowledover
Beginner
142 Views

Graphic card

I have just installed a photo editing soft ware

it says openGL 3.3 and later required to run this application

I have updated my driver, so my question is, can i download open 3.3 on this laptop or am i wasting my time 

laptop is a Aspire 5750    Graphic card is Intel HD Graphics Family, laptop is approx 5 years old now

and do i have to buy a new graphics card

 

0 Kudos
9 Replies
Victor_G_Intel
Moderator
122 Views

Hello Bowledover,


Thank you for posting on the Intel® communities.


To better assist you please provide the following report to continue with your support request.


-Please run the following tool and attach the report generated.  


Intel® System Support Utility (Intel® SSU)


Download link: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

•          Open the application and click on "Scan" to see the system and device information

•          By default, Intel® SSU will take you to the "Summary View".  

•          Click on the menu where it says "Summary" to change to "Detailed View".  

•          To save your scan, click on "Next", then "Save".


* Use the option under the reply window to attach the report to the thread (Drag and drop here or browse files to attach).


I look forward to hearing from you.


Regards,


Victor G.

Intel Technical Support Technician  


Bowledover
Beginner
110 Views

Hi Victor

 

I have attached my report as requested

 

Kelvin 

AlHill
Super User
103 Views

Your graphics are unsupported on Windows 10.  There is no Intel driver for your graphics on Windows 10.  All you have is the Microsoft generic driver which LACKS features and performance.

Simply put, it is time for you to abandon this old system and get new(er) hardware.

Also, your bios is in legacy mode.   In your new system, make certain you are in UEFI mode.

Doc (not an Intel employee or contractor)

 

AlHill
Super User
102 Views

Also, your processor and graphics are from 2011, 10 years ago.

https://ark.intel.com/content/www/us/en/ark/products/52224/intel-core-i5-2410m-processor-3m-cache-up...

Doc (not an Intel employee or contractor)

Bowledover
Beginner
96 Views

Hi Alhill

Are you saying i need a new graphics Card, or a new laptop ?

 

Kelvin 

AlHill
Super User
94 Views

There is no graphics card.  The graphics are integrated with the processor.

You need a new laptop.

Doc (not an Intel employee or contractor)

Bowledover
Beginner
93 Views

Hi Alhill

Thankyou for your help, What laptop would you recommend ?

as I'm interested in Photo editing 

 

again thankyou

 

Kelvin

AlHill
Super User
90 Views

THAT is a very difficult question.  Certainly not HP or DELL or such (in my opinion).   If possible, I would find a laptop that uses nvidia graphics.  I suppose you could also look for one with AMD graphics.  I would avoid Intel graphics (but nearly all will have intel graphics).

You may want to review this:

https://www.intel.com/content/www/us/en/products/devices-systems/laptops.html

Doc (not an Intel employee or contractor)

Victor_G_Intel
Moderator
77 Views

Hello Bowledover,


Thank you for submitting your question on this Intel® Community.  


We appreciate the report your provided; however, due to this product ( Intel® HD Graphics 3000 ) being discontinued, Intel Customer Service no longer supports inquiries for it, but perhaps fellow community members have the knowledge to jump in and help.


Thank you for understanding.


 Regards,


Victor G. 

Intel Technical Support Technician