I already had Intel Iris XE updated at 32.0.101.6559, working perfectly, and I've never had problems with installing previous updates. But now, when I tested the last update (32.0.101.6732), I was following the steps of the installation process, such as: 'Uninstalling old drivers', then 'Install the new one', but when the installation was finalizing there was an error:
Says 'system error code 343- The external backup provider is not recognized' 'Installer output code: 1'
I restart the pc several times but since the old drivers were uninstalled during installation, when I started my PC no longer recognize any controller. Even in the task manager my gpu no longer appears:
I tried to install the driver from the device manager but the same backup provider error appears:
In configuration and system, no graphic controller appears to me anymore.
Thanks to the GPU-Z application I only know that the driver version is 10.0.26100.1:
I guess it's too old and it's causing compatibility issues.
But then what can I do to get it back to normal and be able to install a compatible driver and then update it to the latest version?
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No, I couldn't because now the option of display adapters doesn't even appear in device manager. I don't know when it dissapeared 😞
No, I couldn't because now the graphics adapters option doesn't even appear in the device manager. I don't know when it disappeared 😞
