Green Artifacts When viewing videos or Teams

[apokaluptikos]

All browsers are having green screen problem, Teams has the same problem.  All show green fragments when participating in Teams calls or viewing videos in a browser.  Dell, HP and Lenovo laptops all have issues.  Running newest version of video drivers from Intel directly, have tried the Dell drivers for my Latitude 7350 as well.  All 7350's in my org are having the same issue.

[apokaluptikos]

Here are a few threads discussing the issues for examples.

https://answers.microsoft.com/en-us/msteams/forum/all/green-artifacts-when-viewing-shared-screens-in/ebfd0d41-5186-4937-b55f-70f2419d5ecc?page=1

https://techcommunity.microsoft.com/discussions/MicrosoftTeams/green-blocky-glitch-on-shared-screen-in-new-teams-meeting/4359240?after=MjUuMXwyLjF8aXwxMHwxMzI6MXxpbnQsNDM2MDM3OCw0Mzc3MDE2&topicRepliesSort=postTimeAsc

https://www.reddit.com/r/techsupport/comments/1inrpik/green_artifacts_for_videos_with_intel_graphics/?bcrFallback=bcrFallback

https://www.reddit.com/r/IntelArc/comments/1hmrp9w/why_is_a_green_pixelated_screen_visible_instead/?bcrFallback=bcrFallback

https://community.intel.com/t5/Graphics/Scattered-Green-Blotchy-Video-Feed-Issues-Since-Nov-2024/td-p/1669688

Thanks, apokaluptikos

[AlHill]

Let's talk about only the laptop you are having trouble with.

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[W10 is this generation's XP]

[apokaluptikos]

Thank you, SSU scan log attached.