Graphical problems with the game arena breakout

[wil822]

There are simply black interfaces in the general environment of the game arena breakout infinite, only on the maps, although when you see my components in the Word template you will realize that my hardware is not ideal for this video card, but even so, it is inevitable to want to know what the problem is due to

[Earl_Intel]

Hi wil822,

Thank you for posting in the communities!

I appreciate the effort on providing us the needed information to further investigate on this, I will provide you an update as soon as possible.

While waiting, kindly try to perform Intel Display Driver Uninstaller then try to download the latest version of our Graphics Drivers.

• How to Use the Display Driver Uninstaller (DDU) to Uninstall an...
• Intel® Arc™ & Iris® Xe Graphics - Windows*

After you perform the DDU, 

Kindly run this on your system so that I can also gauge the following peripherals and the driver versions that you have:

Intel® System Support Utility for Windows*

Once finished downloading, open the tool, click on scan (leave the default items checked), click next, then save the system information to a .txt file. Please provide us the .txt file.

Best regards,

Earl E.

Intel Customer Support Technician.

[Earl_Intel · Accepted solution]

Hi wil822,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Earl E.

Intel Customer Support Technician.

[wil822]

Hello negative, I was very absent and I have not reviewed your questions sorry to answer until now I managed to come to the conclusion that the problem is in Direx 12, since the problem persisted in other games only if I have run in Direx 12 which is bad since the video game (arena breakout infinite) does not have a section for this